Big shout out to Mabel!!! My husband and I went into the store inquiring about switching to…read moreT-Mobile. Mabel was super knowledgeable and excellent customer service!!! We are happy to be a new T-Mobile customer!!

Awful awful awful experience here! Deceptive practices for sure. First of all, the lady trying to…read moreset up my parents for a new plan LIED TO THEM about how much credit they'd get per phone. Said 1000 per phone. We have 6 phones in our family plan. Later when trying to pick out phones, this lady changes up the story and says they only get 3600 credit total. Doesn't add up. Manager comes out, tries to down talk my parents to get them to still pay a bunch of money. Down talking how much storage they need and blah blah blah. This place tried to take advantage of my older parents, but luckily they are smarter than that. Scam artists in training at this location. My family is sticking with Verizon.

Inconsistent service with Internet connection. DakotaPro only provides technical support for…read morepersonal connection (NOT BUSINESS) Monday thru Friday from 8 - 5 pm. No support on weekends or out of workday hours during the week. Dakotapro used to provide technical support around the clock when I got their service years ago.

Dakota Pro provided our internet service at our home in Rincon Valley since 2014. Their service and…read moretechnicians always cordially respond to my calls about service outages and signal strength.

I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

Absolutely disgusting!!! They keep your entire monthly fee even if you cancel half of a month in…read more Unreliable service we never got what we paid for. Go with starlink!