Note: Hyatt did reach out and make things as right as could be done after the fact, so I'm happy about that. Their staff are typically great, and their awards program destroys the other major hotel chains, so I'll stay loyal even though I have some bad experiences from time to time. They also say they're going to get the issues with this unit repaired.
If you're considering renting a unit in the Vail 21 building, in summer, do yourself a favor and don't. Hyatt does not bother to put this on their site, but the units have no air conditioning. Coloardo is not exactly the moderate climate state it once was 30 or 40 years ago when this building was likely constructed; it gets pretty hot in the summer even up in the mountains. Temps hit 88 two of the four days I was there in June 2022, 82 and 87 the other two days.
Next up; at least in unit 601, you have a total of four openings to the outside for cooling. The sliding doors on the main and master level, and the two guest bedrooms each have a window that only opens about four inches. If the wind doesn't blow the right direction, there is little to no movement inside. If you do have everything opened up, you get to listen to I70 all night long as the big rigs roll by, you may get a helicopter or two from either the Vail trauma center or the national guard training, and at 4am the birds start going crazy outside since sunrise is a bit after 5am.
So we arrive, the unit is blazing hot. We attempt the 'natural air conditioning' procedure documented in the check-in pamphlet, i.e. open the windows at night, close and curtain during the day so you can't see the view you paid to see. Got zero sleep because the lower rooms were ~79, the master up top was a crisp 85 until about 4-5am when it hit 79. I was up all night because of the aforementioned issues, which is how I know.
Toughed it out the second day, but changed my mind late afternoon and wanted a different room anywhere. Front desk didn't answer nor return my voicemail. I then discovered the floorboard radiators were on and super hot. Yes, 88 outside and the heaters were on... Call the emergency maintenance line, they can't send someone until the morning. Seriously.
Maintenance shows up at 11am after repeated calls. They show me a secret panel you can remove from the wall to expose the hot water valves that allow you to shut down all the radiators, because the thermostat-controlled valves are broken, hence the heat even when I had everything set to off.
So, with little sleep, days one and two were write offs. With the temps tolerable, we at least made the most of days three and four.
Aside from the above, unit 601 is a good choice for 20 somethings in the winter ski season, but not much else. It's an odd mix of random things that were probably 'modern' a decade or two ago, but now just look out of place, and were not meant for commercial use, so they're mostly all beat up. You can't close the master, it just has a curtain down to the living room. The spiral stairs to it are impossible to walk quietly. It has a sink that splashes you when you use it because of the angle the faucet hits the slab style counter. The shower either blasts you with high pressure from the ceiling, or has a hand held that won't stay upright in its holder. Most of the outlets in the kitchen don't work. The guest bath has a 'modern' sink no one will be able to figure out. You'll never guess which light switches control what. There's no less than four separate thermostats. The TV's are super tiny and dated. Just a big disappointment. read more