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Vado Surgery Center

5.0 (1 review)
Closed • 6:00 am - 7:00 pm

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3 years ago

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Ear, Nose, Throat & Plastic Surgery Associates - Inside

Ear, Nose, Throat & Plastic Surgery Associates

1.7(18 reviews)
0.3 mi

Initial visit Dr. Fichera was kind and caring. I was pleased when he called me unexpected with…read morebefore Office hours with initial MRI results. I had a follow-up question about Test and he promised to call back. A month later, I was advised they would schedule a Televisit. Office follow-up is very inefficient. I did miss return call a couple of times. Still trying to get answers from MRI in August. Office telephone system/process is inefficient and horrible. If you call for information, you are placed on long holds up to 15 min or more. Today, October 21, had a 11am Telecall scheduled for today. Office called at 1014a and left message to call back ASAP. Called office and explain; left me holding for 20 min and said need to reschedule call. I said "no", placed on hold again. Finally, at 1046a said Dr will call at schedule time 11a and I must be flexible as he might be with another Patient. I said No, I expect him to call at 11a as promised. Still waiting......11:30 no call. No respect for Patient's Time. At this point, I will find another practice.

I have issues and needed several tests. Scheduled a set of tests and showed up only they couldn't…read moredo it. One reason was that I took some medications that I shouldn't have, but they also messed up the appointment as I was supposed to have two tests, and both couldn't be done by the same person as she wasn't qualified. She said she sent texts reminding me of the list for prep, but all I received was notice that I had an appointment and there was no attachment. Even if I didn't take the meds, I couldn't have completed the test because they couldn't do both. So she rescheduled for Friday the next week, and my husband was there and confirmed it. I get SO many text messages from them I didn't check it but there was another text a couple days ago that said my appointment was Wednesday. Of course, I missed that appointment too. Now I have to pay a $75 deposit (new policy) even though I don't have a co-pay and I have to wait until someone will call me to get my credit card info and THEN we can try to schedule. I don't trust them to schedule it correctly since they already have two strikes against them. If I wasn't so far into this testing already, I would change providers and try someone else. God only knows when they will bother to call me back to get that deposit so we can schedule the appointment again. I assume I will get that "deposit" back once the tests have been completed. As soon as this is over, I'm getting a new ENT. Unfortunately, I've used this brand for about 40 years starting with Dr Coleman, and Dr Ho with my kids.

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Ear, Nose, Throat & Plastic Surgery Associates - Inside

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Ear, Nose, Throat & Plastic Surgery Associates - Outside

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Ear, Nose, Throat & Plastic Surgery Associates

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Brian P Joseph, MD - New building :D haven't been in it yet but looks great

Brian P Joseph, MD

4.3(12 reviews)
4.3 mi
•$$

I am convinced that I couldn't have chosen a better Dr! The friendly & attentive demeanors…read moreemanating from the staff, as a whole, really made me feel so comfortable trusting that I was in the right place. I was referred by a friend who had the same procedure I was contemplating. We both had done some homework and it was really beneficial because the results really speak for themselves. Neither of us could be happier! What really made a strong impact for me was Dr J's confidence in his abilities to provide me the best possible service, because I really didn't have a clear vision of what I wanted. I was ecstatic that he was able to take a kind of fuzzy picture that I was painting of what I aspired for and turn it into what was beyond perfectly fitting for me & my body.

Recently moved locations into a much nicer facility. However, were not clear on the address which…read morerequires you to put North Wymore road not just Wymore road. Was less than 15 mins late as a result of this and they would not see me -despite that I was here for a 15 min procedure and had been scheduled a 30 min block. Prices are good compared to where I live in Philadephia, so if you can get seen would be worth it. I am not sure how they compare to prices around this area though. I only chose this place bc I've been a patient in the past. She wouldn't see me until I filled out the paperwork, despite that nothing has changed in my medical history since the last time I was here. So, there would have been plenty of time to complete my procedure (laser hair removal) despite my late arrival if I hadn't had to repopulate additional paperwork. Wouldn't rate so low over the address mix up -I understand I was late- but the woman Diana was so insistently arguing me about how I had been to this location before (I had not, my last appt was in 2014 which I know bc she looked it up -wasting more time I could have been getting the treatment) and how she had been clear to mention the "north" part of the address when calling to remind me. Obviously either of us could have been correct, but I am usually one that pays close attention to detail so I feel like I would not have missed that - and either way my biggest issue is the lack of professionalism to argue with me in front of other customers about how I had been to this location before. Update Oct 4th - In response to the doctor's review below...I did choose to wait for over an hour and a half to see if Diana would fit me in. There were 2 separate times where she was on the computer for 20 minutes, not treating me and not treating other patients and when I asked if I could be seen then she said she had to fill out her post treatment documentation immediately. So after almost two hours of waiting, I decided not to waste any more of my vacation day sitting in this (albeit very nice) office being talked down to and ignored. Also my apologies for not remembering the exact location of an office building I had not been to in 3 years in a state I don't live in. Thanks for the response, I do hope the professionalism will be addressed.

Vado Surgery Center - plasticsurgeons - Updated May 2026

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