Bad experiences with this office. The ladies in the front office are incredibly rude. I woke up very sick with a sore throat the day of my appointment and I called to say I couldn't come in, then was yelled at that I'd have to pay a $100 cancellation fee no exceptions. I asked to speak to the office manager because the woman was incredibly rude and mean, then the office manager proceeded with the same attitude. She lied and said that I should've gotten a call from someone a few days ago who mentioned that I could cancel my appointment over the weekend when the office was closed. 1. I didn't know I was going to wake up sick that day 2. The person who called for the appt reminder NEVER said that to me at all. I couldn't have cancelled my appointment in advance anyway because I didn't know I'd be sick, but if I had been able to, I would've easily listened to the person who should've told me that and avoided this whole mess. But no, I was absolutely never told that they had some phone system where you can cancel when the office is closed.
The manager refused to believe me and was combative.
The manager then proceeded to say I should still come in for my appointment, encouraging me to come in to their office sick. I said absolutely not, I'm not spreading this around, that is incredibly irresponsible. Regarding the $100 cancellation fee, I had to get her to admit it because she didn't want to say this.... but if you cancel your appointment without rescheduling, then you DON'T have to pay the fee. If you do reschedule, you have to pay. That was something the first office lady never told me, otherwise I wouldn't have had to talk to the manager. So of course I said yeah no I will not be coming to your office ever, after being so rudely spoken to, so cancel my appointment.
Extremely combative and rude people. THINGS HAPPEN. People get sick, accidents happen, etc. Terrible customer service and not accommodating at all.
My boyfriend also had a bad experience here. He had an operation done there to take out a cyst. There was a smaller one next to it. The smaller one ended up rupturing a couple months after the surgery. He called to be seen ASAP as the area was getting red and swollen. They refused to see him for 6 weeks. He had to go to the ER. Moskowitz Dermatology sucks. The office is very clean and new looking but don't be fooled. Everything is also overpriced because they're "boujee" and the attitudes are terrible and stuck up. read more