I'm writing this because I find Yelp reviews tend to be written when something goes wrong. Four years ago, after moving into the city, I needed a vacuum because I suffer from allergies and living in downtown Toronto, there's a ton of dust that circulates from the perpetual construction. I tend to host often so that also introduces a lot of dust into my modestly sized apartment. Marco was great - I had intended on purchasing a Dyson because that's what you do, but Marco opened me up to a Miele S6 (now is a C2), and it has been great. I appreciate the time he spent with me comparing the two brands and four years on, I'm just as happy with the vacuum as I was the first day I brought it home. Thanks! Anthony read more

Marco has had two of our vacuums for repair since December. He has not responded to emails, calls, or the contact me form on his web page since then. Does anyone know if he is still in business ? read more

Took our vaccuum for repair. Great store. Reasonable pricing. Fast service. They go above and beyond to make sure you are happy. Highly recommend. read more

I've had an excellent experience with Marko there recently when I brought my beloved Miele vacuum in to have the hose replaced as my dog managed to chew some holes in it -- she hates vacuums like many dogs. I had been there before to purchase some laundry detergent and other cleaning accessories -- they carry some German imported products that work really great and you can't find them anywhere else. Vacuums Plus also sells a wide variety of OEM vacuum bags and accessories, in addition to quality appliances (for those with European or higher-end vacuums, you may know how hard or expensive it is to find replacement vacuum bags). The location is very convenient for me as it is the only reputable vacuum store in the downtown area. My vacuum was fixed quickly and Marko even found another issue which I was never aware of and he managed to fix that too without any cost to me and improved the suction power of my vacuum! Marko is a true pro, takes pride in his work, is honest and very knowledgeable. He's also a very good resource in vacuums and other household cleaning appliances. I am in the market for a cordless vacuum and he gave me some good recommendations based on my home, lifestyle and type of use. He was never pushy nor I never felt obligated to buy anything. Thanks Marko & Vacuums Plus! read more

Thank you very much, Marco, for your very good service and honesty. Every time I visited your store, you have been very helpful and given great advice. At my most recent visit, I brought a five-year-old Dyson stick. I thought it was beyond repair. I was ready to buy a new one. You quickly diagnosed the problem and the solution: a simple battery replacement. Thanks again. I will continue shopping at your store and recommend it to friends and colleagues. read more

Excellent service and very happy with the installation. Marco was very professional. I would highly recommend their service. We bought the Cyclo VAC H615 and so far we are very happy with the product and service. read more

Adelaide and Spadina location. Marco is an absolute treat. Best customer service around and just overall a great guy. Instead of charging me 400.00 to replace my Dyson vacuum after it sucked up some water, he diagnosed all the parts, found a replacement piece for the thing I needed online and then swapped out the part free of charge. Saved me 250.00 dollars in total and wouldn't accept any kind of tip for his service. If you have any vacuum needs I implore you to go see him. read more

Amazing service! So nice to find a store with an expert in it. I thought I needed to get a new vacuum, just needed a new filter and an explanation on lithium batteries. Was a wonderful experience, highly recommended for all your vacuum needs. read more

We needed to replace our central vac system and accessories. Based on all the positive Yelp reviews we contacted Marco at Vacuums plus. He gave us a quote, and he had the new unit installed and accessories ready for pick up within a few days. (He would have had the accessories delivered, but we wanted to pick it up in time for cleaning lady day!) His installer was awesome too, suggesting replacing the wall covers since they were so old they were leaking suction pressure. Great prices, great service and Marco is a great guy... why buy your vacuum anywhere else? Thanks Yelpers for your help! Yelp on! read more

Well, all these years later I needed a vacuum, and so I went back here. Got the perfect machine at the perfect price. Great service!

Marco the owner is fantastic and incredibly helpful as he goes out of this way to provide premium customer service. I had issues finding Miele replacement knobs for my stovetop and he assisted me. Marco's store has all the latest household gadgets even quality dish sponges from Europe. I highly recommend this store. -Kathy read more

Best repair experience ever! My beat-up, older Miele vac stopped working. There's a vac repair shop close to me, in Scarborough, but I had been warned off, because of the bad experiences of a few neighbours. I checked Yelp and saw the uniformly positive reviews for Vacuums Plus, so I headed downtown by TTC, schlepping the vac. I'm so glad that I did, although I'll know to bring the hose next time! Marco Mazza, the owner, explained that the Miele has circuitry in the hose and that it can fail. Marco was fantastic. He took the vac into the shop (which is in full view of customers) and set to - dis-assembly, circuit testing, diagnosis, recommendation and repair. The power cord rewind mechanism had failed, which I knew, from Google, was a likely point of failure for a very well-used, older Miele. Marco had the replacement part in stock, had it installed in 15 minutes, replaced the (filthy, clogged) HEPA filter and I was on my way, with a vacuum good for many more years of service. I am so very pleased with the fast repair and the outstanding, professional service and want to give a HUGE shout out to Marco Mazza. Thanks Marco! read more

Great store! Chock full of all the big names in vacuum cleaners along with unique related appliances from top brands like humidifiers and air purifiers. These are items not found in stores like Wal Mart because they are designed to last and deliver value over the long term. With plenty of stock including accessories you can pick up and see the price on, there is no need to go online to get items like vacuum cleaner bags. Check it out even if you don't need anything and say Hi to the vacuum guy! read more

I bought a filter for a stick vacuum from Vacuums Plus-Spadina Av. about a year ago. The service was great. Today, I was looking for a filter for a Black and Decker handheld vacuum and sent an email to Vacuum Plus. My email was answered in less than 4 hours. Marco said his store did not have that filter, however he sent me the link to get it on Amazon website. I went to Amazon´s website and bought the filter. I am really AMAZED of Marco´s superb service and appreciation for his clients... He really helps you to get the product even with his competitors!!! Marco and his store VACUUMS PLUS are #1 for the excellent customer service and care !!!! Do not hesitate in going there when you need products related to vacuums. Thank you Marco for your excellent service, Iris read more

Although, the technical issue I had with my washer wasn't within their area of work /services, Marco took the time to explain and also offer help/recommendations on who I should contact regarding my issue. Very professional, helpful and efficient! deserve 5 star! read more

I haven't written a review in years - but this place is as good as it gets. Came in to buy a new vacuum, and Marco suggested I first email him my old serial number - long story short he hunted down the purchase date, and provided me with $200+ of new parts under warranty and our old one is as good as new. fantastic service! Also: They stock high quality steamers, irons, and cleaning equipment that you don't find in the big box stores - if you are sick of junk - shop here - and it's not that much more $$$ . read more

Marco was very helpful when we needed a new vacuum cleaner. He walked us through the details of many machines and we eventually chose a Miele, which he ordered for us when it went on sale. He even delivered it to our home. What great service! Thank you Marco. read more

I have been a customer of Marco for the past two/three years and every time I need something he deals with, he is my first and only stop. I appreciate that he is not pushy at all, he takes the time to understand one's needs and to find the best solution for such needs. He also explains the reasons for his suggestions in detail, offers you various solutions, but in the end, will sell you whatever you think it's best for you with a friendly smile and supporting your choice and with sound advice. He has always had an explanation and answer for the product-related doubts and problems I have had and I really think it's hard to ask for more than he provides when it comes to customer service. He offers thought-out advice and if you talk with him, is pretty clear he knows what he is talking about, which is something not that common to find. Tl.dr.: all the appreciation this shop receives is well deserved. Amazing customer service and know-how! read more

Wow. My Dyson "turbine" had stopped working. Walked into the store with my vacuum and, within minutes, he had diagnosed the problem and had it fixed at a fair price. Hard to find this type of service downtown Toronto. Thanks and keep on the good work! read more

I concur with above. Excellent service. He delivered my machine same day of purchase. (Since I couldn't take it home on my bike).. Very happy with my new Nilfisk machine...a no frills, get the job done, industrial/home machine..perfect for my large studio. read more

Living in a condo? I must say that the Miele S6 is the best vacuum for hardwood floors, area rugs, and bathroom carpets. Powerful, compact, and versatile. Plus, a seven year warranty on the motor, and 5 years of service should anything go awry with it right on Spadina Ave. "Marco" at Vacuums Plus is an excellent salesman, and service is as good as it gets. read more

I walked into Vacuums Plus on Sunday. I did extensive online research on various Miele vacuums, but you never know until you see the models in real life. Marco, the owner, showed me various models and helped select one that is suitable for my needs, the S8 Contour. I had a million questions, and he took the time to answer all of them. He is a patient, knowledgeable and honest guy. He even covered our parking - what a class act! So, this was a great experience overall. I highly recommend Marco and this store. Now all I need to do is vacuum! read more

Terribly, unbelievably rude staff. I walked in with a repair, and was essentially yelled at by the guy behind the counter, for apparently giving incorrect details about my vacuum that I need fixed, which I did not obviously. Extremely unprofessional. Save your self respect, go anywhere else. read more

I bought a Miele canister vacuum cleaner here several years ago, and phoned Marco when it developed a problem (hinge on cover broken so cover wouldn't close). He went out of his way to be sure it got fixed (no charge, under warranty still), even driving to my home to pick it up and return it. read more

My seven year old Miele vacuum cleaner did not start any longer, and I was dreading a long wait for a repairman, a few days for the repair and such. Fortunately I found this new store downtown, brought the vacuum over an d it was repaired while I waited, in the meantime enjoying a terrific espresso. Marco deserves all the praise heaped on him: professional service, high-quality, fast, reasonably priced. A real addition to the neighbourhood! read more

I have never received such good service anywhere about anything! I walked to his Spadina store today on my lunch break hoping to get a good deal on a canister vacuum. Marco gave me great deal - giving me a price well below the sale prices of all the big box and online retailers (I did my research before going to his store). And then he paid for a taxi back to my work b/c the box was a bit bulky to carry! Who does that? And then while I was waiting for the cab, I witnessed another retail first. A man walked in looking to replace a handheld vac that he bought someplace else and that broke after 10 or 11 months of use. Instead of selling him a new vac, Marco suggested that he make a warranty claim to get a new machine. When the guy responded that he didn't have his receipt for the original purchase and so figured he was out of luck under the warranty, Marco told him he was still potentially eligible for a free replacement and asked the guy to bring in the machine so that he (Marco) could contact the manufacturer on his behalf. Who does this for a product purchased from a competitor? Crazy. Marco, I wish you every success with your business. You deserve it. read more

Quality products at reasonable prices, super friendly service, this guy knows vacuums. Buy your vacuum here now. Do it.

I very rarely write reviews, but I felt like I needed to add to all the wonderful reviews Vacuums Plus has been receiving. We actually went in large part because of the reviews the shop received. We went in with a specific vacuum in mind (Electrolux stick vacuum), but after speaking with Marco, he explained that the model we wanted wasn't ideal for our living space. While price was important, it was more important to us that we purchased a vacuum that worked for us and our current living situation (condo with mostly hardwood, but with a carpeted room and area rugs. Oh, and two cats!). We wanted something compact yet reliable and powerful, that would remain so over time. We've had too many vacuums in the past that have lasted maybe a year or two, and have lost suction. We tested out a couple of the models that he recommended, but ended up going with the Dyson. Marco explained the importance of maintaining the Dyson as instructed in the manual. We have done so, and it's always working like-new after each wash! We love the versatility of the vacuum and it's ability to not only pick up dirt off the ground but also our cat's fur off our furniture. We're extremely happy with our experience and will never buy a vacuum elsewhere again. Thanks, Marco! read more

We are very glad we went to Vacuums Plus. We had our search narrowed down to bag-less vacuum cleaners, mainly Dyson and Oreck. Mario asked about our home (mainly carpet with some wood and tile) and shared his knowledge without pressure. This caused us to look at and eventually choose the Sebo Felix. It uses bags, but Mario pointed out that on the bag-less models there are expensive filters that eventually need to be replaced. I don't like to review anything until I've used it long enough to know what's annoying. We've been using the Sebo for several months now and are completely satisfied with it, although I have to admit that I still don't much like vacuuming! To be useful, the most important thing a vacuum needs is suction. The Sebo has excellent suction and yet is relatively quiet. The low profile and L-shaped power brush fits under low chairs with closely spaced legs, and goes flat all the way under large, low coffee tables. Very handy. Cord storage is a simple large loop on two large hooks, one of which is part of the handle. It is easy to use, stores the cord with relatively few wraps, and has nothing to break or wear out. Simple is good. The pedal that releases the handle from its upright storage position is large, red, and easy to find and operate. When it is locked upright you know it. The Dysons we tried often fell down when you thought they were locked upright. A very nice feature of the Sebo is that when it's in the upright position, the power brush automatically stops. The hose and accessories are always there handy, so you simply lock it upright, pull the hose out of the power brush, attach any of the three accessories, and you're ready to clean baseboards, or behind toilets, or under sofa cushions. Sebo supplies two of the accessories, but Mario adds the third -- I think it is the articulated triangular dusting brush which is by far the best I've ever used. Mario also throws in four more bags for a total of eight. A separate head is supplied for bare floors, but for our kitchen and bathroom I simply turn the brush off and it does a good job without the effort of changing heads. In our smallish condo we appreciate that this vacuum conveniently stores in a rather small space. What don't I like -- only two things. One is that the very powerful motor is on the handle -- down near the floor, but still on the handle, so you are supporting some of its weight. The one thing I like about the Dyson is that all the motor weight is in the "ball", right on the floor. But there are disadvantages to that. The other negative thing is the heat. This vacuum has a lot of suction, but that means it significantly compresses the air on the outlet side -- it's the laws of physics. The Sebo cleverly exhausts the air through a fabric coating that covers the whole bag area, which allows it to be quite quiet in spite of its very large and effective motor. It also stops the exhaust air from blowing around the dust you're trying to pick up. However the price you pay is that the exhaust is up where you can feel the heat. Both those drawbacks are more than made up for by the capability of the machine, and its convenience. Mario, the owner of Vacuums Plus, is the kind of person I like to deal with. He sells by sharing his knowledge rather than manipulation and hard-selling. I think he doesn't care which product you buy as long as you'll be happy with it. He has lots of stock to demo and try. He delivered my purchase on Saturday morning at exactly the time he promised. A very satisfied customer. read more

Marco is a breath of fresh air in trying to navigate the small appliance world. He is courteous, knowledgeable, and very helpful. I had owned a number of vacuums, some very expensive, which failed or lost suction, so was at a loss as to what I should buy next. Marco asks intelligent questions, listens, and then recommends what is best for you, the customer. How refreshing! Before you fall for the marketing hype of many high-end vacuums, first, go talk to Marco. He'll set you up nicely, and you'll be glad you went to him. I sure am. Thank you, Marco! read more

Brought my vacuum in for "repairs" only to find out it was operator error. In spite of this the gentleman was extremely patient and pleasant to deal with. Will absolutely be going back when I'm in the market for a new vacuum. (Or iron!) read more

Just over a year ago, I purchased the Electrolux Convection toaster oven as suggested by Marco....and I LOVE IT!! Unfortunately one of the elements wasn't working properly and I figured the warranty was up, so I would have to pay to get it fixed...I thought I would try calling to see if a new element could be ordered and the owner, Marco, without hesitation told me to bring it in and he would take care of it. In less then a week, I received a brand new oven! ! No hassle, no questions asked and amazing service all around. ..I would not hesitate to recommend Vacuums Plus to all of my friends and family....you can't beat the service and you're not treated like another $$ sign...thanks again Marco!! read more

Great experience. Brought in my Miele vacuum for repairs and the owner quickly diagnosed the problem, showed me the easy fix, and sent me off an my way without charge. Will certainly return when my vacuum is actually broken. read more

First, our old Air Vac unit stopped working, so I called Vacuums Plus Repair and talked to Dave. He came right over that day to look at my unit. Since the unit was so old we choose to replace it with a new unit instead of repairing it. Dave worked very quietly and quickly to replace the unit. It only took 30 minutes. Then we asked him about possibly getting central vacuum in our basement area. He quickly gave us a reasonable estimate and would call me that night to arrange a time to do the work. That night he called and we arranged for him to come on a Tuesday to do the work. Dave showed up on time on Tuesday and got right to work. He did an excellent job installing all the new inlets in the basement and one in our upstairs living room. They worked the whole day and checked all the new inlets before he left. Everything that was installed is working great and I would highly recommend Vacuums Plus repair to all my friends. read more