We love these guys so much...we used them recently again, for a third time and like the two…read moreprevious times, the knowledgeable technician saved us hundreds of dollars by fixing our dishwasher by not having to replace it. It's worth calling them before replacing an appliance. They will tell you if they can repair it for less than replacing. For our three appliances, we spent under 1,000 dollars versus over 3,500 dollars to replace.

We had mixed experiences with our 48" fridge and freezer repair. Our initial issue was related to…read morethe freezer not cooling and making a very loud noise when running. This took 3 visits to resolve with the first being a bit of a misdiagnosis. After that- that issue was resolved fairly easily. The second request was for fridge and freezer gasket replacement. This was (and still is) a complete disaster. The gasket has been changed, installed a second time, reordered, and reinstalled- without the issue being rectified. A heat gun was used by the tech at the initial installation to help the gasket expand. This damaged the inside of the door and the freezer compartment still isn't as it should be in terms of the gasket forming a proper seal. We were essentially told the issue with the seal had to do with "internal insulation degradation" and that there is nothing more to be done. We are left with the option to use paper towels to expand the gasket so it reaches the body of the freezer- still with no actual seal. No attempt to compensate for the time, effort, and lack of ability to fix the issue on the part of the company. The tech we dealt with is very professional, personable, and helpful, but the lack of the company's accountability for the job not being completed to a satisfactory level leaves me not so happy to recommend this company to anyone- particularly since the simpler of the 2 jobs we requested was the one that has still not been resolved. The cost of the services was also excessive given the number of times we had to have them out and the fact that it is still not repaired properly.

I'm writing this because I find Yelp reviews tend to be written when something goes wrong. Four…read moreyears ago, after moving into the city, I needed a vacuum because I suffer from allergies and living in downtown Toronto, there's a ton of dust that circulates from the perpetual construction. I tend to host often so that also introduces a lot of dust into my modestly sized apartment. Marco was great - I had intended on purchasing a Dyson because that's what you do, but Marco opened me up to a Miele S6 (now is a C2), and it has been great. I appreciate the time he spent with me comparing the two brands and four years on, I'm just as happy with the vacuum as I was the first day I brought it home. Thanks! Anthony

Marco has had two of our vacuums for repair since December. He has not responded to emails,…read morecalls, or the contact me form on his web page since then. Does anyone know if he is still in business ?

Highly recommended! Paul was able to schedule a visit on the same day. He found the problem and…read morecame back the next day with the new broil element. The price was fair for both parts and labor.

My stove was not working and I paid $80 for a service call. When the service person attended the…read morehouse they said it would be another $240 for them to look and tell me what was wrong with the stove and if any parts were needed it would be an additional charge. This was a very old stove in a rental property, and it did not make sense spending that kind of money to fix it. I decided at those prices I would throw out the stove and I purchased a second hand Inglis for $300 which is working perfectly. I am sorry I wasted my time and money with JSK.

My dryer wasn't heating up properly. There was a service man at my door 4 hours after first…read morecontact. I received a response to my email within minutes and an appointment was arrange. The service man arrived promptly at the time I was told he would arrive After checking everything, he was confident a good cleaning inside would solve the problem. While he had the dryer apart, he noticed the belt was cracked and had stretched over time. It was replaced. A thorough cleaning was done including sensors. The dryer is operating like new.

I purchased several appliances from My Appliance Store over the years. I recently purchased 5…read moreappliances that were paid in full: a washer, dryer, fridge, stove and dishwasher. We took delivery of the washer and dryer and had a scheduled delivery date for the remaining appliances in December 2025. Ryan asked to reschedule until the new year as he had a cold. We are now in 2026 and despite several follow ups, the management has failed to make an arrangement to deliver the fully paid for appliances or arrange a refund. I can no longer recommend this store.

Horrible new ownership. The original owner Rob is no longer there. The new owners are not…read moredelivering fully paid for appliances. I'm just writing here to have people aware of what they will be dealing with. I would suggest going elsewhere if you would like to get what you are paying for.

Eugene replaced our dishwasher motor and provided a temp fix to the cracked plastic section of the…read morecircuit board. He is very straightforward and we are happy with the repair. I would recommend him.

Sitting minding my own business on May 24 doing a puzzle, when I feel a flood of cold water across…read moremy bare left foot. The washing machine was overflowing, and my god did it flow. What a nightmare. Luckily I was able to stem the tide, turn off the cycle, and mopped up the floor with every item of cloth in my linen closet. More importantly, Your Guys sent a man out the next day who showed up and fixed a broken sensor. Washing machine repaired right away and without fuss. Great job!! Not cheap, but that's life these days. Cheaper than a new machine. And my repair guy was great. Friendly, fast, and months on, no problems. Thank you!!

Bought a Gaggia Velasca machine last year from them. Love it. Went in for a service issue today &…read moreAntonio resolved things in a matter of minutes. He even helped me with our family's old Alessi Cafeteria. Again, in minutes. It's obvious that Antonio likes good coffee machines. There is no substitute for 40 years experience. This is the place to go.

I recently purchased a La Pavoni Esperto Competente and had the best experience at Northwest…read moreKitchenware and Gifts. I don't drive and was unable to get to the store, but the owner spent a lot of time consulting with me on the phone, talking about the differences in models, the overall functionality and some history on the machine. I felt fully informed to make my purchase, as I was having trouble deciding between two machines. When I made my decision, he gave me a great deal on it. Additionally, he kindly delivered it to me (together with a bag of beans, on the house) after completing a full inspection. It's just the most gorgeous piece of machinery and one I was unable to find anywhere else. It can be a bit off putting making a large/expensive purchase virtually, but my interactions with Tony were as good as the in-person experience and I felt trust and confidence in the purchase.