I called for an appointment for my washing machine and got a voice mail assuring the listener that…read morealthough he wasn't answering his phone due to most likely working, HE WOULD RETURN the call. Never heard back from him although I specifically asked for him to return my call to let me know if he could not help me so I could move on.

Called about repair service on my Whirlpool washer. Never returned my phone call. Must have…read moreenough work that they don't need anymore customers. Won't bother them again.

David was great. No nonsense got it done. Showed up early, which we discussed. Tried to save me…read moresome money(didn't work out) but I was glad he at least tried. Very happy with the results

I made my request through a home warranty company and Chaney Appliance was very quick to respond…read more Gary made an appointment and called me when he was a few miles away from the house. Gary was very polite and knowledgeable about my refrigerator and dryer. I would recommend this company! After talking with him, he stated that he worked for Sears for over 30 years and after they closed he opened his own business. I would highly recommend Gary and his company!

Mr. Dorman was very helpful with the purchase of Mom's new Janome sewing machine. It will be so…read morenice for Her to have a nice new lightweight machine!

From the owner: Kick-start your hobby by getting your trusty machine cleaned that you've used for ages. Our shop is…read morepet-friendly, and we're always happy to answer any questions you may have. Trust Star D to fix yours when it's broken. We can: Repair your damaged sewing machine Clean your sewing machine regularly Create a quilt for you with our longarm quilting machine Don't wait--reach out to Star D right now for sewing machine services from the specialists in Abilene, Texas.

Rodney, the Appliance Doctor, has installed many appliances for me over the last several years…read more He's also completed many repairs. Always at a reasonable price. He has been amazing! And a great guy!!​ Out of all the contractors who I've used, Rodney is one of my favorite contractors in Abilene.

Our whirlpool refrigerator icemaker quit working on our side-by-side, which meant we had to go buy…read moreice repeatedly with much annoyance. Rodney, the owner, was quick to respond to our phone message over a holiday weekend, He came the following day and gave us an estimate for replacing it because it was covered in corrosion and could not be fixed and ordered the part. While he was here, we showed him other repairs that needed to be done, and he offered to do it also. He came back within two days with the parts we needed and repaired quickly things that had stopped working properly. He was kind, caring, friendly and very competent at his job. He did not overcharge us for his work. He is highly recommended if you need appliance repair.

Beware, beware, beware! I hired this guy to repair an appliance of mine, he removed some parts, and…read morenever returned! Called and texted several times, but he did not answer! Beware, beware, beware!

From the owner: We service and repair all major appliances and brands!read more

LG contract them for warranty repair, they don't hook all the wires up to new parts, when…read morecontacted about machine not working right after tech leaves, they want $129 to come look at it. I had to waste time without my washing machine to go back through LG. Then Sears made me waste time on a video chat to diagnose the problem instead of sending a tech like they told LG. I had the luxury of wasting more time before they sent a repairman to quickly hook up thr missed wires. After a week I finally was able to use washing machine LG had to pay Sears 2 or 3 times, depending on if they charge for waste of time video chat, so I could get a repairman to finally fix original problem and the one caused by Sears repairman not doing job correctly. I will never recommend Sears to anyone, you will probably have better results watching YouTube and trying it yourself.

Had to send model/serial numbers multiple times. Had to repeat problem multiple times. Tech…read morecouldn't duplicate problem.

My 5 year old LG refrigerator went out while I was away for several days. I called West Texas…read moreAppliance on Monday and they said someone would come out on Wednesday ... On Wednesday morning, I called to see if they had an idea as to when someone would be coming. I called twice more. The third time I called, the lady in the office said there was an appointment scheduled for someone with my last name, but it was not me. I was then told it would be another week before someone could come out to even look at my refrigerator. I got in touch with the owner and he was super helpful in getting someone out the next day. Keith came out on Tuesday and told me what he thought was wrong, which was the compressor, and sure enough, it was the compressor. He ordered the parts and on Friday morning, Keith came out at 10:00 and the refrigerator was running by noon. Keith was VERY knowledgeable and helpful. I was quite upset with the snafu regarding the initial appointment scheduling, but this turned out as good as it could have. I appreciate everything West Texas Appliance did for me. I will deal with LG regarding the crappy compressor they chose to put on these refrigerators. They've paid out a lot with the class action lawsuit which was filed in the past. They should have issued a recall, but chose to try to get out of paying the rest of us!!! I'm not finished yet! Again, thank you Harley and Keith!! Sandy Chapman

Well, I called their office, and finally got through, asking for the manager as requested, and was…read moregiven an appointment by the manager at West Texas Appliance. I told her I would be glad to update my review AFTER this appointment. Guess what? The tech was a no-show, no-call. I have tried repeatedly to call and confirm my appointment, including leaving a voice message, and no response. Run backwards if your warranty refers this business to you. They are nothing but unprofessional. Frustrated, I called Frigidaire to have them make me yet another appointment (3rd), to find out that they had changed my appointment with West Texas Appliance to another day and time without calling me. West Texas Appliance took my appointment off of their books today and changed it to another day and time, and never let me know a thing! Now that's the way to do business in Abilene. More updates coming after the third attempt at getting them out. Stay tuned!

The owners are very rude. They had placed derogatory posts as ads on Facebook. When asked to take…read morethem down, the owners only continued the insults. Would not use. If they act like that on Facebook, how easy are they to get along with? Update: The owner was not happy about this review and contacted me on Facebook messenger. As this was entirely unprofessional I was a bit snarky at first, but I've attached the entire conversation.

Don't even think about using Simpson Appliance Repair. They took my money to order a part in Early…read moreMay '22 and never came back to install it... won't even return my calls. If you have any doubts check other reviews as well as county records for outstanding legal actions.