I called for an appointment for my washing machine and got a voice mail assuring the listener that…read morealthough he wasn't answering his phone due to most likely working, HE WOULD RETURN the call. Never heard back from him although I specifically asked for him to return my call to let me know if he could not help me so I could move on.

Called about repair service on my Whirlpool washer. Never returned my phone call. Must have…read moreenough work that they don't need anymore customers. Won't bother them again.

David was great. No nonsense got it done. Showed up early, which we discussed. Tried to save me…read moresome money(didn't work out) but I was glad he at least tried. Very happy with the results

I made my request through a home warranty company and Chaney Appliance was very quick to respond…read more Gary made an appointment and called me when he was a few miles away from the house. Gary was very polite and knowledgeable about my refrigerator and dryer. I would recommend this company! After talking with him, he stated that he worked for Sears for over 30 years and after they closed he opened his own business. I would highly recommend Gary and his company!

Mr. Dorman was very helpful with the purchase of Mom's new Janome sewing machine. It will be so…read morenice for Her to have a nice new lightweight machine!

From the owner: Kick-start your hobby by getting your trusty machine cleaned that you've used for ages. Our shop is…read morepet-friendly, and we're always happy to answer any questions you may have. Trust Star D to fix yours when it's broken. We can: Repair your damaged sewing machine Clean your sewing machine regularly Create a quilt for you with our longarm quilting machine Don't wait--reach out to Star D right now for sewing machine services from the specialists in Abilene, Texas.

My 5 year old LG refrigerator went out while I was away for several days. I called West Texas…read moreAppliance on Monday and they said someone would come out on Wednesday ... On Wednesday morning, I called to see if they had an idea as to when someone would be coming. I called twice more. The third time I called, the lady in the office said there was an appointment scheduled for someone with my last name, but it was not me. I was then told it would be another week before someone could come out to even look at my refrigerator. I got in touch with the owner and he was super helpful in getting someone out the next day. Keith came out on Tuesday and told me what he thought was wrong, which was the compressor, and sure enough, it was the compressor. He ordered the parts and on Friday morning, Keith came out at 10:00 and the refrigerator was running by noon. Keith was VERY knowledgeable and helpful. I was quite upset with the snafu regarding the initial appointment scheduling, but this turned out as good as it could have. I appreciate everything West Texas Appliance did for me. I will deal with LG regarding the crappy compressor they chose to put on these refrigerators. They've paid out a lot with the class action lawsuit which was filed in the past. They should have issued a recall, but chose to try to get out of paying the rest of us!!! I'm not finished yet! Again, thank you Harley and Keith!! Sandy Chapman

Well, I called their office, and finally got through, asking for the manager as requested, and was…read moregiven an appointment by the manager at West Texas Appliance. I told her I would be glad to update my review AFTER this appointment. Guess what? The tech was a no-show, no-call. I have tried repeatedly to call and confirm my appointment, including leaving a voice message, and no response. Run backwards if your warranty refers this business to you. They are nothing but unprofessional. Frustrated, I called Frigidaire to have them make me yet another appointment (3rd), to find out that they had changed my appointment with West Texas Appliance to another day and time without calling me. West Texas Appliance took my appointment off of their books today and changed it to another day and time, and never let me know a thing! Now that's the way to do business in Abilene. More updates coming after the third attempt at getting them out. Stay tuned!

Amazing team that came out and did the job requested and even went above and beyond to fix an area…read morenot on the list. Such an amazing job and very professional and respectful to the needs of my parents situation. So glad they came out and took care of everything.

Garrett Jones, one of their service techs, is one of the worst I have ever came in contact with. He…read moreis a nice guy but knows nothing about what he is talking about when it comes to dishwashers. He works for Samsung as well as Red River Appliance and that is what we saw him for, our brand new Samsung dishwasher. Our issue we had was when we would run a cycle, we would open the machine a few hours after starting it and there would be inches of water sitting in the bottom. The first time Garrett came out he told us there was "too much soap" in our dishwasher so he "flushed it out". Fast forward, he leaves and we run another load of dishes (way less soap now) and then the dishwasher does the exact same thing. We call him out again, this time he says "maybe you need to cut a hole through your countertop and run the drain hose higher up (it was already at the recommended height and we also had this checked prior to him coming out in which we were told we had it placed correctly). So, we do what he recommends again and then he leaves. Then, of course, the dishwasher does the same thing again. Finally, this 3rd time he is scheduled to come out, he cancels the service an hour before he is supposed to be here and comments "canceling due to nothing wrong with the product" so, Garrett Jones.. thank you for absolutely nothing. If I could rate him less than one star.. I would

Rodney, the Appliance Doctor, has installed many appliances for me over the last several years…read more He's also completed many repairs. Always at a reasonable price. He has been amazing! And a great guy!!​ Out of all the contractors who I've used, Rodney is one of my favorite contractors in Abilene.

Our whirlpool refrigerator icemaker quit working on our side-by-side, which meant we had to go buy…read moreice repeatedly with much annoyance. Rodney, the owner, was quick to respond to our phone message over a holiday weekend, He came the following day and gave us an estimate for replacing it because it was covered in corrosion and could not be fixed and ordered the part. While he was here, we showed him other repairs that needed to be done, and he offered to do it also. He came back within two days with the parts we needed and repaired quickly things that had stopped working properly. He was kind, caring, friendly and very competent at his job. He did not overcharge us for his work. He is highly recommended if you need appliance repair.

Very good service, professional and affordable. I had to wait a few days because the technician was…read morebooked solid but it was well worth it not to be overcharged. The technician was done within 30 minutes.

From the owner: My company strives to deliver excellent service to all our customers. Customers come first! I only…read moreuse new, factory authorized parts (OEM), Estimate provided before any repairs are initiated. We are honest and reliable, and we do not require payment until job is completed.

LG contract them for warranty repair, they don't hook all the wires up to new parts, when…read morecontacted about machine not working right after tech leaves, they want $129 to come look at it. I had to waste time without my washing machine to go back through LG. Then Sears made me waste time on a video chat to diagnose the problem instead of sending a tech like they told LG. I had the luxury of wasting more time before they sent a repairman to quickly hook up thr missed wires. After a week I finally was able to use washing machine LG had to pay Sears 2 or 3 times, depending on if they charge for waste of time video chat, so I could get a repairman to finally fix original problem and the one caused by Sears repairman not doing job correctly. I will never recommend Sears to anyone, you will probably have better results watching YouTube and trying it yourself.

Had to send model/serial numbers multiple times. Had to repeat problem multiple times. Tech…read morecouldn't duplicate problem.

I got estimates from 3 HVAC companies and ACS was by far more reasonable and explained everything…read morebefore I bought my samsung equipment. The gentlement that came out J&J were professional, friendly and hard worrking guys, They really worked hard to get everything done in a timely manner The company itself is outstanding, the owner is a straight shooter and spoke straight to the point. That is the kind of person I deal best with so I am happy to say that communication was great. The system itself is quirky because of the remotes but this summer was one of the coolest in my house I have ever experienced! Now I am finally testing the heat and that is why I waited so long to post a review. Quirky, occaisionally irritating but this Samsung system is awesome! Fantastic company to work with, easy communication and outstanding service! Thank all of you over at ACS for making this a good experience

I moved to Abilene a year ago and I have learned two solid things from my realtor. One of them is…read moreto always call ACS if I have any HVAC issues. They have come out to service my old unit several times including the inspection after I bought the house a year ago. Two weeks ago the old unit finally gave out. These guys had me back in business with a new American Standard unit. They have always been professional at my house and at their shop. They will be the only company I will call for any issues. Glad my realtor told me about them.