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    Star D

    5.0 (1 review)
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    Appliance repair

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    Ask the Community - Star D

    West Texas Appliance Parts & Service

    West Texas Appliance Parts & Service

    (40 reviews)

    Well, I called their office, and finally got through, asking for the manager as requested, and was…read moregiven an appointment by the manager at West Texas Appliance. I told her I would be glad to update my review AFTER this appointment. Guess what? The tech was a no-show, no-call. I have tried repeatedly to call and confirm my appointment, including leaving a voice message, and no response. Run backwards if your warranty refers this business to you. They are nothing but unprofessional. Frustrated, I called Frigidaire to have them make me yet another appointment (3rd), to find out that they had changed my appointment with West Texas Appliance to another day and time without calling me. West Texas Appliance took my appointment off of their books today and changed it to another day and time, and never let me know a thing! Now that's the way to do business in Abilene. More updates coming after the third attempt at getting them out. Stay tuned!

    I had to press one star, but this 'business' deserves zero stars. I put in a claim through my home…read morewarranty on 03/07, called this company to ensure they received claim, the office manager verified they received it and 'scheduled' me for 04/05. FOUR weeks I waited for this waste of a company to fix my washing machine. Called them on 04/04 to again verify I'm scheduled for 04/05. I spoke to Ashley, she ensured I was 'on the board' for 04/05 for repair. Waited until 3:45pm on 04/05 and still no contact from company. Called them, office manager said I was never scheduled for a repair and no one is coming out today. Offered no apology. Unprofessional and rude.

    Star D - homeappliancerepair - Updated May 2026

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