Appearance: stained rugs in the waiting area, kids play area is decent but mildly supplied, set up…read moreis not very comfortable and impersonal. Staff: Greeted me right away and kindly. However, the phone rang and rather than put them on hold and continue checking us in, they were quietly verifying my information and at times covering the receiver of the phone. I found this to be incredibly rude and unprofessional. Not overly impressed.

Office is dirty. They pinned down my one year old to brush his teeth. On my way out I overheard one…read moreof the dentists saying the instruments had not been sterilized between patients. Ask for my child's records to be sent elsewhere and they a month later have not sent the ROI I requested to sign.

I am literally terrified of going to the dentist. Not just the experience but the prices. I do have…read moredental insurance this summer I went to gentle dental and left crying. Today Dr Dental was amazing! The whole staff was very sympathetic to my extreme anxiety and Dr Dukas was very kind and caring. I do have more work to be done but I was also amazed how inexpensive it will be! Thank you guys so much!!

Absolutely lovely staff. Super thoughtful when it comes to the condition of your teeth. There is no…read morejudgement. They are "just there to help put the puzzle back together". Carmen was a wonderful and thoughtful hygienist.

I cannot even give them 1 star review but I had to create this post. I would highly recommend you…read moredo not go there for service. I had a crown put in where I had a chipped tooth that I'm not certain needed a crown to begin with the tooth had a chip but not that big of a chip missing. I had no pain coming from the tooth before the crown after the crown I had discomfort and pain after chewing. I went back 2 or 3 times with the problem they did an exray and some kind of adjustment that did nothing. I was told it did not have a lot of support in that area because a few missing teeth and this was the problem. This is bull because I had no pain or discomfort before his so called crown. If this is how they do business they should not be allowed to practice Dentistry in my opinion.

The entire practice is wonderful! Very caring, skilled professionals and very interested in you as…read morean individual. They are very helpful regarding scheduling, insurance issues.

Being new in town, I needed a new dentist. Did some Google/Yelp searches and came across Vachon…read more It's in my neighborhood, so I can't ask for a better location. The staff are friendly and welcoming. I hadn't been to a dentist in a couple of years; I have good teeth and I take care of them. Most of my dental trips are pleasant so I can't speak to the pain and grief associated with procedures like root canals. I went in for a cleaning and my hygienist was great (Jessica, I think?) Friendly and gentle. I had x-rays done so that meant a routine of insert; bite down; hold still; repeat for about twenty minutes. A little uncomfortable but she was as gentle as she could be. I was impressed by the amount of time Dr. Jeff spent when coming in to say 'hello'. At my previous dental office I think the dentist breezed through for approximately 10 seconds. Jeff took time to greet me, ask how I was doing, check my teeth, and answer my questions. I felt respected and taken care of. When I requested a follow-up appointment to have a new retainer made they squeezed me in early one morning so I could make it in and then get to work - I really appreciated their effort! The technician who did my impressions was awesome; great sense of humor and made the process as fun as it could be when you're having goop-filled molds pressed into your gums. They have a large parking lot and are right off Webster street so it's easy to get to.

TERRIBLE rude don't go here !!!!! They'll be rude right in your face and tell you there's an…read moreappointment for both your kids then only see one because I have to hold my 2 year old since she's scared of the dentist. Then cause drama so you can't reschedule an appointment for over a year for the other child....Terrible service. Then tell you to get a new dentist when you ask why you couldn't be in the room with your child. Unprofessional and disrespectful. They also don't tell you you're seeing any of three different dentists and don't get the same dentist every time. And add that I was THREE minutes late and they mentioned it about FIVE TIMES after calling and they told me "oh it's fine it happens" clearly not since they had to keep mentioning it.... Edit to this review they will drop you as a patient if you they mess up your schedule. Or bring your complaints forward. I was told by bring up a concern about the schedule they messed up "if we don't give you the warm and fuzzies go elsewhere" as she THREW a transfer paper at me. For simply bringing up a question ! Never in my LIFE have I EVER experienced such insanity. I was told "being a dentist is hard enough I don't need to deal with this" because I asked a question.....It's be happy or be dropped as a patient. I wish I could insert the voicemail Virginia left me. Very mean. I have a long list of nasty things they said to me and put words in my mouth. Oh and they will talk over you if you try to speak and won't hear you out at all. Was told I would receive a phone call from the dentist himself after all this @4pm. I waited hours no call. He called me at 8 at night. Truly a waste of time and unprofessional establishment. You are better off going anywhere else if you have children! I've never left a bad review anywhere but I felt that this was the ONLY voice I was given in this situation. Such a shame.

TERRIBLE EXPERIENCE!! If you do not want to be treated like dirt DO NOT go to Smile Specialists…read morewith Dr. Ralph Ergas. The receptionists are incredibly rude(I called to change an appointment and she accused me of not caring about my child's teeth). They're disorganized (we drove almost an hour to our last and final appt and were told it was cancelled. They had tried calling our old home # that hadn't been valid for over two years-- and I know I updated it because they require updated info every biannual visit). The office is dirty. They provide one or two toys in the waiting room that look like they're never cleaned. The very last time we went there (on the day the appt was cancelled) they had a DOG behind the reception desk. That's got to be some kind of health code violation. Dr. Ralph Ergas is unbelievably rude, abrupt and has no personality. One time he came out of the exam room and without even a hello he says "Yeah everything looks good." Then he turned around and walked away. The only good thing I can say about this place and the only reason I continued going to this place as long as I did is because the dental techs were really great. They were our source of information and good with kids. But that can only take a business so far. We've now switched to another dentist that is wonderful. By the way Smile Specialists/Dr. Ergas is still in Hooksett but they are no longer located on Bicentennial they are on Kimball Dr. Avoid them!!

i do not recommend this dentist to anyone, unless you are into torture and being treated like you…read moreare scum of the earth. the dentist himself is like a drill sargeant. ironic since i read that in another post. i witnessed him yanking a kids face towards his and grabbing his chin and speaking close to his face saying very loudly "frickin sit still"...when the kid started crying he called him a "sissy baby" and let go of his face. there were finger marks all over his face. i only wish i knew what his mother did/said about that.

I've had nothing but great experiences with this dental office. Cutting edge technology along with…read morea very caring, professional staff. Highly recommend!

The facility has very friendly and nice staff. Further, the providers are thorough with explanarion…read moreof the pathology and all possible treatment optio s available without being pushy about final choice. This is a very good facility for pediatric dental/orthodontal concerns.

Never come here because they are so rough on my kid.He told me that they are rough on his teeth and…read moreare really mean, like they yell and demand to do things. NEVER COME HERE.

They are horrible my daughter has been going here for a few years now I have had it with their…read morereceptionist unprofessional attitude she is very rude and needs to be replaced.

This is by far the best dental practice in New Hampshire. The staff is friendly and welcoming they…read moretruly make you feel comfortable and treat you like family. If you want an amazing dental experience go see Dr. Jim DeLeo or Dr. Daphnie Mercardo at Chestnut Family Dental.

From the owner: Our family practice specializes in General Dentistry, Cosmetic Dentistry, Invisalign, Oral Surgery…read more(tooth extraction), CEREC (same day crowns), Dentures, Bite Guards, Routine Cleanings, Top of the line Digital X-rays, Tooth Whitening, Root Canal Treatments, Pediatric Dental Care, Preventative Dental Education