These people own a rental property across the street from me. They haven't had the lawn mowed in…read moremonths. They will claim they paid someone to mow it, but it is ultimately their responsibility to verify that the work is actually being completed. I highly doubt that claim is even true. Yesterday, 07/08/2026, they had a man out there mowing for more than eight hours in nearly 100 degree heat. His body temperature reportedly reached 105 degrees, and he had to be transported by ambulance. When I called the property management company this morning to discuss what happened, a woman named Marilyn Golden was extremely rude to me and even hung up on me. Based on my experience, I would avoid this place.

Was a great location and house. Perfect for 4 golfers who wanted to play nearby, tour the area and…read morefind awesome restaurants. Any issues we encountered were quickly resolved. Clean and spacious.

Our family rented the Barefoot Pelican property in Sea Isle, Galveston, which is managed by Ryson…read moreVacation Rentals, a VTrips company. Unfortunately, we arrived to find a significant fly infestation throughout the property, with large numbers of flies clustered on multiple windows inside the home. We documented the issue immediately and reported it through Airbnb and directly to Ryson. Because we arrived in the evening, we were told no one was available to assist us and were instructed to handle the issue ourselves. We spent part of the first night of our vacation purchasing fly spray and supplies at our own expense. Although a work order was submitted and fly spray was later delivered, the infestation was never fully resolved during our stay. What was most disappointing was the way the situation was ultimately handled. We paid $2,007.90 for the reservation. Ryson initially offered only $174 in compensation. Airbnb later increased the refund to $523.80 under AirCover and advised that any additional compensation would need to come directly from the host. I recognize that problems can arise at any rental property. My concern is not only the condition of the property upon arrival but also the lack of a meaningful resolution after the issue was documented and reported immediately. Based on this experience, I would never book another property managed by VTrips or Ryson Vacation Rentals.

Horrible company, just finished a trip to Maui with them, property was terrible, building was…read moretermite infested. DO NOT ever book with them. They rent trhough VRBO and AirBNB

DO NOT RENT!!! THEY SCAM YOU WHEN ITS TIME TO GET DEPOSIT!! They charged me $2000 to repaint even…read morethough we never hung a picture or harmed the walks in any way. THERE REASON??? They said paint has a five year life span, so bc we moved out at 14 months we are RESPONSIBLE FOR THE REMAINING LIFE OF THE PAINT?!?! So they prorated us from $2500 to $2000 bill since we only lived there for one year. Even though no damage done, they were charging us no matter what!!! Have you ever heard of something so backwards??? I can not emphasize enough that they will be nice at first then SCAM you for your deposit. DO NOT RENT!!!!!

For the last three years we are renting our property through the Advantage reality. The service is…read morevery professional, All of the property issues are addressed on time. Tatyana and Viktoriya are very responsible. Highly recommend this agency!

Dates of stay - 7/22/2017 through 7/29/2017…read more Let me begin by saying that a beach condo and rental company are only as good as 1 -the amenities/supplies in the condo and 2 - how they respond when something is broken. In the case of Crescent Beach Summerhouse 115 and Vacation Rental Pros lets just say they failed on both accounts. The pictures of the unit are VERY old. The furniture is heavily worn and the dining room chairs are stained. The pillow shams in one of the bedrooms had tears in the fabric. For the first time in the many years we have been visiting this complex we had a CARD table and 2 folding chairs for the extra table. The pictures indicated twin beds in the 2nd bedroom but there is actually a queen bed. So, if you don't read the description in full detail and rely on the pictures you will be surprised. The kitchen has no plastic cups, bowls and the actual equipment is relatively sparse compared to other units in which we have stayed. Now lets get to #2... Monday morning we called to report that the master shower was not working and we needed extra towels and hot pads for the kitchen, oh and we also had one key. They actually told us to go to St. Augustine to pick one up!! We said no, and had to "suggest" to them that the maintenance person bring one. We received the towels and hot pads and extra key but shower wasn't fixed. Called again on Tuesday afternoon but was placed on hold for 10 minutes. Later that day I called and left a message that not only was the shower still broken but the washing machine was also. Luckily the dryer worked but we count on a working washer. Physically walked in to the Crescent Beach location on Wednesday morning and spoke with the woman at the front desk who took my number and said she would find out what's going on. Fast forward to 3pm that day, no call, no update, nothing. Finally got through to the maintenance dept who told me they had no record of the washer being broken. So, major fails so far. The person ASSURED me that someone would be out first thing in the morning on THURSDAY. No call, no visit from anyone until someone showed up at 7PM while we were at dinner. At this point, we are leaving Saturday so why bother? Clearly this company has some MAJOR issues with their processes and communications. While we could deal with the shower, not having a washer is a major inconvenience. In the future, we will spend more money to rent from someone else and will not use this company. They misrepresented the condition of the unit and the owners couldn't care less what it looks like. Everything is cheap, cheap, if not falling apart... RUSTED patio chairs and tables is unforgivable not to mention just plain disgusting. The tub is peeling and the grout has mildewed. Definitely won't be back to this company or unit. Oh, and apparently they have removed the ability to post reviews on their website because I could find no way to post this.

canceled our reservation 3 days prior to flying via a text message that can not be responded to…read more So I'm just screwed now. the message was like "sometimes people die, and don't tell us. But due to a technical error, you are canceled." I'm like if it's a technical error, why are you telling me about people dying? Also, if you took my money in a minute, why does it take up to a week to refund it?

Unfortunately I found All South, specifically Jeanell Wilson, to be an incompetent, unscrupulous…read moreand conniving property manager. After renting a unit that she poorly managed for many years, and that I took excellent care of, she attempted to keep a large portion of my security deposit largely for reasons that she contrived. I sued her and All South in small claims court and won the suit. The Judge blasted her practices during the proceedings. Ms. Wilson was required to pay my security deposit back to me plus court costs. All South is not an organization that I would do business with.

Jeanell helped me and my Dad find a home in Ponte Vedra Beach after a long and difficult move down…read morefrom South Carolina. Jeanell and her Assistant, Linda, both went above and beyond to help us in finding the perfect place. Jeanell truly worked on my Dad's behalf in negotiating prices with the owner and now as his Property Manager, anytime there has ever been an issue, no matter how small, Jeanell has been prompt in sending out someone to fix it and making sure everything is overall, good, and dealt with as it should be. She is also kind, efficient and has the skill to pay attention-to-all the details. We were so fortunate to have such a great team help us in such a difficult time. I highly recommend Jeanell and All South Realty to anyone who is interested in a great Realtor or a Property Manager who is ultimately, just good at what she does!

Hover Girl Properties is an absolute gem in the world of real estate - I can't say enough good…read morethings about these amazing humans!! Over the years, I have moved to and from the Jacksonville area several times on military orders and have used the HG team for all of my home purchases, sales, and property management in-between. They've made my life so easy each time! I just completed my 5th HG transaction with Lara by my side for the sale of my home. Throughout the experience, I felt like my house and I were the center of the Lara's universe. She was incredibly responsive, two steps ahead of every potential issue that popped up, and tirelessly at work to ensure I felt good about everything that was happening. We closed on-time and I feel great about the price we sold at. Lara and her team took what is inherently a stressful experience in the middle of a military PCS and made it feel truly effortless. I trust these ladies implicitly. I wholeheartedly recommend HGP to anyone looking for incredibly experienced and genuinely kind people in your corner, especially if you are military. Lara, Joy and their team are all truly amazing. Looking forward to house shopping again when I come back to Jax!

Updated review. They secured an attorney instead of providing remediation or refunding all of my…read moremoney. The letter states that I did not have renter's insurance which I do. They also said/made up disorderly conduct. These people are dangerous in business dealings. Please listen. I'm dealing with them. Worst 2 months of my life!

Professional property management is the most challenging element in all real estate investment and…read moremanagement. The "middleman" is always to blame when things seem to fall short of perfection. I have followed JWB since their dubious start at the beginning of the historic real estate crash, around 2007. Investors were leaving in droves, and everyone knew it was the worst time to enter the market. Nevertheless, Alex, Adam, and Gregg jumped in. In just over 15 years they went from zero properties under management to over 6,000 today. Read that again. No one earns and maintains the trust of the owners of 6,000 properties without delivering extraordinary value. I have personal knowledge of their management style and results. The sixty-plus employees that makeup JWB are trained to serve their tenants professionally and fairly. As a landlord for nearly 40 years, I can tell you that serving tenants is always a challenge. Some are never satisfied and complain the loudest. The happiest rarely say so. JWB is one of the top property management companies in all of Florida. They have earned my respect and admiration. Paul Howard President & Founder The Florida Landlord Network

This is the worst company ever. I pay my rent every month. I signed the A3 year lease stating that…read moremy rent would not go up within the three years after the first year it went up. I've had to have code enforcement out here, three times and still nothing has been fixed now I had to pay double my rent to stop a eviction for me being two weeks late which I have kept in contact with Sydney through JWB when I asked him for an itemized printout of their attorney fees that I had to pay for they said they did not have one that they could provide however, when I call the Duvall County clerks office there was no eviction files nor did I receive any eviction papers stay away from JWB they are a scam. They do not fix anything they make you pay for everything I do not know how they're even still getting away with the crap that they get away with. You'll get an automated response from a bot named Kurt.

Positives: Relatively affordable rent, decent variety of home listings, positively reports payments…read moreto credit bureaus, offers easy lease transfer process to a new property, let me terminate my lease early without penalty fees with appropriate documentation. They will give you back your full security deposit if you leave everything clean and in the same condition it was when you moved in and complete all the tasks on the move out checklist including a professional move out cleaning. Negatives: Ignores maintenance requests and closes out tickets without contacting tenants or reviewing work orders including A/C. Does not respond to tenant messages. Takes advantage of tenants by charging for maintenance that the property management company should be responsible for. They are very likely to raise rates without adding any improvements to their properties or even when the local market trends are technically dipping down. The house I rented was in a very dangerous high crime area; the only reason I was able to terminate my lease so easily was because I had multiple police reports from a stray bullet coming through my window, my car being broken into, squatters loitering in the lawn, gunshots galore, etc. I had to get out of the situation at a progress residential rental for my safety and well-being, which the customer care advocate department mildly cared about only because legal action was threatened. I would recommend progress residential to tenants with spotty credit score and renters history who have limited other options. I would not recommend it to tenants who place a high priority on customer service response and resolving maintenance issues.

This company is so stupid. They always answer the phone but never have an answer. I've called for…read more75 days and no resolution to the problem of getting ONE POOL KEY. It's not that hard. It's so frustrating no one cares at all, I've had to hop the fence to get into the pool for my family what a quality job guys! Thanks for nothing! -sincerely disappointed

Invitation Homes made my application process quick, smooth, & easy. Working with Cristina…read moreFilippelli made this stressful transition into an amazing transition. Thank you, Invitation Homes.

After renting from Invitation Homes for approximately a year and a half with no major issues, it is…read moreincredibly disappointing that we have now spent weeks fighting to have serious problems addressed in our new rental home. The most urgent issue is the air conditioning. We raised concerns about the AC before signing the lease and were explicitly told by Hayden that the system had been repaired, inspected, and was in proper working order. After moving in, we quickly learned that this was not true. No work order had ever been submitted, and based on what technicians have told us, the unit appears not to have been properly serviced in years. So there's no misunderstanding or mixing of words, Hayden lied to us. Point blank. After finally getting a technician out to inspect the system, we were informed that the compressor had failed and needed replacement. That work order has now sat unresolved for nearly a week. Because a request for temporary cooling units was submitted alongside the compressor replacement request, the entire issue appears to have stalled. Temporary units were requested to provide relief while awaiting approval for the compressor replacement--not instead of it. Meanwhile, we are still living in a home that reaches approximately 90 degrees indoors during a Florida summer. Our movers and I were on the verge of heat exhaustion during move-in, and the conditions are so extreme that my children cannot comfortably stay in the home. Unfortunately, the AC is not the only issue. Prior to move in we discovered extensive water damage and what appeared to be mold growth. When we initially reported the problem, we were told that the condition was acceptable and did not warrant repairs. Only after significant back-and-forth did Invitation Homes agree to send someone to inspect the issue. Once they did, they immediately recognized the severity of the problem and ultimately corrected it. We have also reported that the primary bathroom sink is severely deteriorated. The sink material is so dry-rotted that it literally crumbles when touched. A work order was submitted nearly a week ago, yet no action has been taken. Turns out, that work order had been thrown out. We had to resubmit the claim, and no one will be out to even look at it until July 1st. Ironically, while these significant health and habitability concerns remain unresolved, the one issue that received immediate attention was a patch of thin grass in the yard after an HOA notice was issued. Someone arrived with grass seed the very next morning. It is difficult to understand why lawn appearance receives faster attention than air conditioning, water damage, mold concerns, and a failing bathroom fixture. The condition of the home at move-in was equally disappointing. The property clearly had not been cleaned at all. Flooring adhesive is tracked throughout the house leaving sticky patches everywhere, paint is splattered across the floors, thick layers of dust covers most surfaces, and the tubs and showers contain visible mildew and buildup. I attempted to address some of the cleaning myself, but deep-cleaning a nearly 2,500-square-foot home with five bedrooms and three bathrooms is difficult enough under normal circumstances. Doing so in a house with indoor temperatures approaching 90 degrees is nearly medically impossible. Invitation Homes eventually agreed to send a cleaning crew. However, the cleaning company later contacted us directly to explain that they would not be performing the work because Invitation Homes had significantly misrepresented the scope of the job and was only offering approximately $100 to deep clean the entire property. The company felt the compensation was unreasonable and declined the work entirely. At nearly $3,000 per month in rent and paying near $5k to Invitation Homes just to retain the lease, it is not unreasonable to expect a home that is clean, safe, and functional upon move-in. Instead, we have spent our first weeks battling unresolved maintenance issues, unsafe living conditions, and repeated delays. This experience has been exhausting and incredibly frustrating. As someone currently undergoing IVF treatment, the added stress and physical discomfort have made an already challenging time even more difficult. We simply want the home we were promised--a home with functioning air conditioning, safe fixtures, proper maintenance, and basic habitability standards. That should not be too much to ask.