We went to the presentation. We bought into the club. Then we cancelled. Here's my take. We are 30-somethings with 3 elementary aged kids:
Buying in:
If you want to be part of this club, don't be afraid to low-ball them. They came down from an initial "buy in" of $10,000 to A LOT lower. I promised not to say how low.
Sales Presentation:
The product was represented _mostly_ honestly. They led us to believe that they could get better prices on every type of expenses related to travel, including car rental and air fare (and I even thought they had attraction tickets - no). But when I called the "travel advisers" after I bought in, complaining that I found flights to Orlando cheaper at other online sites than they were offering, the adviser was like - "no, we don't do any better on airfare and car rental. The best deals are cruises and resorts" (And one other category I'm forgetting - maybe hotels?).
We did not experience high pressure sales. We did have several different sales people talk to us at the presentation, but they were all decent folks (we noticed one "greasy salesman" type but fortunately he did not come to talk to us). Maybe they were friendly because we were interested in buying.
Products Available:
After we bought in we went to the website and checked out the deals. My dad has condo time shares in Vail, CO and Big Sky, MT, so he knew the approximate cost of the condo deals for the time frames that he visits, and most of the condos in the area. I looked those up and shared them with him. He said that the options that Vacation Choices gave were the upscale resorts, but not with killer prices, just decent ones. He felt you could easy pay less for a resort that was still good quality for those weeks - and sometimes in better locations.
I also had been researching Orlando deals for a family vacation, and found we could get similar housing deals online as were available at Vacation Choices - so again, no killer deals. Also, their website is difficult to navigate: it's very difficult to figure out which resorts are "kid friendly" - you have to click like 3 times to get to the details of a resort, then read the amenities, then click back out again to choose a different resort, etc. And in Orlando there were literally 100s of deals! I was so not interested in doing that kind of research.
Finally, I searched for deals at places I know my family wants to visit: Wisconsin Dells, Mount Rushmore - no decent deals - Mount Rushmore just had like 3 hotels listed - I can get better deals with hotwire. The WaterPark of America had the same deals on their website as Vacation Choices offered over the phone - but it was hard to understand which room was being offered over the phone, and easy to navigate WOA's website.
CANCELLING:
Since it didn't seem to be a good fit for the kind of vacations we like to take, we decided to cancel. You have 10 business days to cancel. I sent a letter with their cancel form plus copies of my contract pages Certified Mail and Return Receipt requested. We bought in on a Friday night and they received the letter 2 weeks + one day later. Their paperwork said it had to be SENT within the 10 days (not received within those days) so we were within the guidelines, but we were still nervous to see if we would have to fight with them to get our money back.
NO PROBLEMS. Our money was back into our account in 5 business days (the paperwork said they had 10 business days from the time they received our cancellation). We were relieved that they upheld their end of the business deal so well.
SUMMARY:
- I think Vacation Choices is a decent vacation club offering a service and products that are beneficial if you like to visit upscale places OFTEN, and/or take a lot of cruises.
- I think they are an ethical business, with people in the phone bank/ customer service who are actually interested in helping you (you should have heard the travel adviser who helped me research the WOA deals - she tried every angle on her system - AND called me back 30 minutes later to tell me she found a better deal!)
This is a club for folks who like quality travel experiences and are ok with paying the "normal" discount prices that could be available anywhere, not those of us who love Groupon and CostCo :). If you, like us, take one expensive family vacation every year or two and you look for ways to save a few bucks for each of the different expenses associated with your travel (airfare, housing, attraction tickets), it's not for you.
I'm a fan because they are a good business to work with! read more