Natalie., and the staff with this company have always went above and beyond for customer care!!…read moreThey definitely know how to treat people. Especially when they are broken down on the side of the road. Thanks A-Team

Your terms and conditions have rendered your towing service unreliable and useless. We haven't even…read moreused our 5 allotted tows in the past several years. There are always multiple hour delays even with your conditions and I can get towing coverage through my PEMCO insurance. At least PEMCO has been reliable. We will not be renewing our AAA Plus membership that we've had for over a decade. You've just lost 4 drivers.

No, I signed up years ago, it was about $8000! I chose to do it because they said I would get 2…read morefree plane tickets to Hawaii. And I travel 2 to 3 times a year for my business and wanted to travel at least once a year for family. And Hawaii would have been great because we have family there. Well unfortunately they left out the fact we had to stay in their hotels! So I never was able to go to Hawaii because there hotels weren't even remotely close to our family. So NO FREE AIR FARE for an $8000 buy in decision. Then when I needed it for business it was the same way, no hotels close to my conventions. Then used it for a few times for personal travel. The kicker was, most the places I booked were terrible! One was so bad we couldn't even stay!!! On top of that most of the time you had to pay in advance and many no money back. Terrible experience for $8000 sign up fee.

pressured into purchase vacation choices years ago then went…read moreto mexico using our rpi/thousand trails membership and then got pressures into purchasing another $7000 membership for videnta and later found out that the parent company was vacation choices they basically scammed us twice. we must of had suckers written in our forehead

Robert at top flite is very rude every time I use him. He barely does his job and will pretty much…read moredo only the bare minimum to get paid his travel agent fee. i asked him to do a simple task such as seat assignments and he refused to handle it. i called the airline and they told me he could have totally handled seat assignments for a flight that was booked about 3 months in advance. they happily helped me. next time i will book with another travel agent or directly with the airline. this guy is not worth a travel agent fee of even one dollar.

This travel agent works only hard enough to get his fee paid. After that - forget him taking care…read moreof you if he has a problem. I previously needed help getting a refund on a fully refundable airline ticket. He wouldn't help me. After contacting the airline myself, I complained directly to my company that Robert was not professional and they agreed they have had previous problems. He is fairly fast - response time is within 24 hours. That's the only reason I give him 2 stars instead of 1. Other travel agents we book with are just as fast and WAY MORE PROFESSIONAL.

We have used Mary Valle to plan out and book several trips for ud, including a few weeks in…read moreIreland, and a couple of trips to New Zealand. On one trip she spent considerable time in arranging and then booking a number of B&Bs and Farmstays that we had already selected on our own, as well as interesting hotels. She is always available while we are traveling to make itinerary changes, or book additional accommodations, events, or specially accommodations, as well as airline changes, train tickets, ferry reservations, and such. After using Mary for a few trips she became rather intuitive about what we like or don't like. We wouldn't consider traveling without Mary's assistance. She is always just a text away. Dick and Paula Chase

I have used Mary Valle twice for our travel advisor and I will, indeed, reach out to her again for…read moreour next trip. Most recently Mary helped us plan and execute our trip to Italy. Our trip to discover my family in a small hamlet in Italy was magical. Mary was sensitive to our needs and chose an excellent driver who was prompt and courteous. We were not sure what to expect and when we got into this vintage 1600 town with just one commercial building; overwhelmed with the friendliness, and we ended up being there for almost 5 hours! When planning the trip, Mary listened to our needs and suggested 3-4 hotels at each place we stayed. She suggests hotels that cover a wide price range, so we are free to make the decision that suits our lifestyle and budget. Mary organized various transportation methods, including a train transport to Naples. Mary is someone I trust for suggestions to make our trips meaningful and stress free.

We had dreamed of going on a safari for years but didn't know where to start. Then we had the good…read morefortune of meeting Phil. From the very first day of working with him to plan and organize our trip of a lifetime, we felt we were in great hands. Phil's fantastic first-hand knowledge of the camps allowed him to create a trip that far surpassed the typical group package deals. Phil meticulously plans every detail of the trip, from the best places to stay to recover from jet lag before the safari, to every transfer. You are never left wondering where to go or if someone will be there to meet you. The camps he chooses are small and personal, where you are taken care of and treated like family. The safari experience is second to none, with personal drivers and guides who are excellent, highly skilled, and knowledgeable. If you want a safari experience to remember, I can't recommend Phil and On Safari-In enough!

This was one of the most amazing trips I've ever been on, and I can't imagine doing it without…read morePhil's help. We didn't know anything about going on safari, and Phil build a custom trip that catered to exactly our personal travel style of going to some of the more off-the-beaten-path places with fewer tourists, but still lots of amazing experiences (we watched a family of elephants chase off a pair of male lions!). Everyone we met was on their 4th or 10th safari and when they found out we'd never been before, they'd always ask, "So how did you even find this place?" Also I had no idea you could have a vacation with this much adventure and yet zero stress. Having Phil take care of everything and getting it all arranged for and paid in advance took a HUGE load off of us, which was so great as we both have jobs where we typically do a lot of planning and project management. By taking care of that, Phil let us go on an exciting vacation where we actually got to RELAX. We took literally THOUSANDS of amazing photos, but here are just a couple fun ones I shot with my phone.