I was on my way to pick up a friend at the Norfolk International Airport in Virgina when my tire…read morelow pressure light came on. Fortunately, within 10 minutes, I saw what looked like an auto repair shop and turned into Old's Auto Supply & Service. The staff was not only very courteous, the woman who handled my emergency, was able to have my tires looked at in an expedient manner. The friendly technician came out and spoke with me, after finding a screw in the tire and let me know he was able to plug it so I could go on my way. I highly recommend Old's, their staff and service are a 10+ on a 5 scale!!

Friendly, honest and reliable service. I won't take my…read morevehicles anywhere else. Staff is always polite and keeps you update on vehicle's status

Needed a new battery for my truck today. The staff was great and able to answer my questions…read more Jason had my new battery installed almost before I was done checking out and was professional and friendly.

Price was more than what was on the tag when I checked out at the register. The Kid Manager said he…read morecould honor the price but then I would not get my 10% military discount even though it was showing a lower price on the tag. I won't be coming here again. Another company that just won't do the right thing.

If you are looking for car repair or a state inspection keep looking don't stop here. Had an…read moreupcoming state inspection on my GMC pick up and needed a new water pump on our H3. So I called ahead and also ordered 2 new tires for each vehicle. When H3 was worked on to install the new water pump the mechanic hit the radiator so hard it got a leak. When we got it home I smelled antifreeze and opened the hood. Green antifreeze was all over the engine compartment. I looked all over for the leak, could not find it. Call TAC and took the H3 back in. The mechanic (Tim) found the leak right a way. He could not deny that pressure on one side of radiator would push it into the frame of the vehicle and cut a 4 to 5 inch line in the radiator. TAC agreed to replace the radiator. It took 3 days to get it back ( had to wait for parts ) got home and smelled antifreeze again. This time I found it myself. Radiator cap was leaking. Was told new radiator does not come with new cap will have to buy one. One week of my life gone because I stopped in. Now part 2 the GMC pick up. This will be easy, state inspection and 2 new tires. New tires will be mounted on the rear. You got it the new tires were installed on the front. OK not so bad but 2 days later my front break caliber bolt was missing and I had no breaks! Will not go back! Did all this happen because they are honest or because they are crooks? Me vote is they are not honest!!

Great prices but I'm disappointed in the follow through. Prices for oil changes range from 20s to…read more30s (depending on the oil). Service is by reservation only. They stay pretty busy, and walk ins aren't an option. So my appointment was at 1. I show up and they take my vehicle right back. There is a waiting room that has a tv and magazines. In was very clean. I would have given more stars but there were oil hand prints all over my explorer. The hood wasn't closed all the way and we got a mile down the road and I had to pull over to latch it shut. Everyone seems very polite but I was very upset about the oil prints as my explorer is white and we just washed it today. I would recommend a little more attention to detail. One good thing is if they do not have a specific oil, you can request it in advance and they will track it down.

Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!

Used to be a great place to take my fleet of cars but over the past few years the service and…read morereliability have gone downhill. The place is no longer about customer service and quality care, they treat you like you are an inconvenience. They treat your car even worse, I dropped off my truck for service and when I picked it up, it had a major scrap on the side of it. Poor service!

I am very disappointed in this place. I've been going here on and off for over 15 years and since…read morethey've changed owners and managers it's gone completely downhill. My father dropped his truck off here to six a loud noise coming from his muffler about 2 months ago. When he picked it up 3 days later the sounds was not entirely gone and for some reason the horn no longer worked and lights were lit up on the dashboard. Even though he did not bring it in the next day ( he waited 1 week), they could not fix it. He brought it back once again and they had it scheduled to be worked on by the original mechanic on that Saturday. Do you they never once called to tell my father the mechanic was sick and didn't come in to work? They waited for him to pick it up that Monday afternoon to tell him it didn't get fixed. They have ( on several occasions ) failed to call anyone to let them know the status. My father attempted to yet again speak with the manager yesterday. He was asked to step outside and was told they would see what they could do. They did not accept any responsibility and did. It attempt to make this right. I will no longer be coming here, & I will tell everyone I know NOT to come here ever again! Very DISAPPOINTED!!

Outstanding Customer Service by Mike!…read more Very helpful in answering questions. He even installed my spark plugs and coil packs for me. Thank you sir.

overall a decent experience. there are some people like the lady with the piercings that knows what…read moreshe's doing and actually understands vehicles. with that being said, the vast majority of the employees have no idea what they're doing and I wouldn't even trust them to swap out a battery for me. I ask if they have a part and it's like I'm speaking another language to them.

Need new windshield wiper blades? This store will install them for free. Just go in and purchase…read morethe ones you want and they will have them on in just a matter of minutes. Since this store opened in E-City, I have used it for all my auto parts and oil change supplies. The staff is very freindly and helpful and their prices are very competitive with other stores. They run a lot of oil change specials every month too.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I read the reviews and checked it out for myself. Great service. Very friendly and even installed…read morethe rear wiper blade for me!

What a great experience! I went with my husband to get my battery tested. We walked in and were…read moregreeted and helped by Laurenaceo. I spelled it wrong. He was available so it was tested immediately. Bad battery so we bought another one. He installed it. We were in and out in less than an hour. He was friendly and knowledgeable and funny. Awesome experience! I would come here anytime.

Driving down the street one sunny afternoon, a message popped up on my BMW console.... It said…read more"Drive Train Malfunction"... First thing that ran into my mind was this was going to be a big expense.... Called up BMW and their first appointment was 2 weeks away.. looking around at alternatives and came across Auto Envy.. they said bring the car in tomorrow and they will give me an assessment... Dropped the car off and later that afternoon they diagnosed bad oxygen sensors and the ignition coils also need to be replaced.. the cost of repair was about half the price BMW dealer quoted a year ago saying that the oxygen sensors were going back agreed to the repair and had my car back the next day running like new again.. This is a small mom/pop type shop that specializes in BMW repairs.. Friendly Staff, good prices, and great communication. Highly recommended if you need work done on your BMW!!!

Great place for your custom automotive needs on your German manufactured sports car. Customer…read moreservice with Emily is five stars as she's communicative, professional and kind. I didn't meet any of the mechanics but I think the main man Ben is the one who specializes heavily at this shop and from what I read and seen he knows his stuff and does quality work. Had quite a bit of work done here and it's exceeded my expectations. M4 and M3 owners get your pinned crank hub done before it's to late. Spending the 4 grand for peace of mind is better then shelling out for a new engine if it fails. I'll end this stating that my car went in sounding like a dying zebra with COPD and came out sounding like a fire breathing dragon so I'm beyond happy and excited to feel the power of this monster super car.