Scott and his team at Cartwright's did an amazing job on my 2003 Tundra. Before I heard of…read moreCartwright collision (by word of mouth from another auto body place) I went to two different local shops trying to get some rust spots on my roof taken care of. No one would take care of the rust spots on the roof and address my new leak. Ideally, I wanted the roof and hood painted because they were trashed from old age, lots of dry Thru car washes, and Hawaii's harsh environment. I stopped by their shop after 1 for an estimate and game plan. Scott saw no issues addressing the rust, recommended a new windshield (why I was getting water when it was raining), and decided a pinstrip would be best to take care of some of the clear coat that was on its way out. The ease of this process was very straight forward. He added me on his schedule for the following week. I must add they have fair pricing for the quality of work. A little over a week later I picked up my truck on a Friday. They washed and cleaned my truck and did a clear coat on my bad looking headlights. The pin strip color looked great and I couldn't be happier.

My car was not fixed properly. Instantly notice how off it was. They came out to inspect and said…read morenothing was wrong until I started pointing out the inconsistency. They kept going back over what was previously stated trying to cover themselves. Definitely won't be going back and do not recommend. Money wasted!

Literally THE WORST customer service I have ever experienced. If I could give them 0 stars, I…read morewould. I was in an accident back in July, took my car there to get it fixed. After two weeks, I picked up and noticed my rearview mirror piece was missing to my car. Nobody should've been in my vehicle considering all the damage was to the OUTSIDE of my vehicle. I noticed the mirror broken, went back inside and they told me they'd order it. Here we are 5 MONTHS LATER with no part. They've given me the run around this entire time telling me they ordered it, held it for 4 weeks, tried to contact me (which they did NOT), and they'd reorder. If I hadn't heard from them by Tuesday, to call. So I did, she wasn't there of course. So today I called AGAIN, highly irritated, they hung up on me twice after trying to talk over me and refused to fix the piece of my mirror that they broke. I will NEVER recommend this business to anyone I know & will NEVER take any vehicle I own in life back to these people. The lady at the front is a BITCH just like I told her over the phone.

Just got done with my last oil change there. Took it in to get the state inspection done. They…read moretell me my 2021 truck doesn't have a muffler. It's a diesel, and there are no modes out yet, so it's stock. I told Jennifer there in service, that it's a diesel not gas and it has the Def system. It's a special set up. Then all sarcastic she offers to put it on a lift and show me. I called the dealership where I bought it as I'm waiting miraculously they print off the drawings and said they messed up. Clueless.

100% happy with the quality of work and the complete professionalism. The staff was fantastic and…read morecommunicated throughout the entire process. Wonderful group and a great dealership.

I brought my 2012 BMW in to replace my rear fender. Darrell Bennett was very professional, helpful…read moreand friendly, as were the rest of the staff. They did what they said they would do in the time they said it would take to do it. If I needed work done, I would take it to them.

I was rear ended by another vehicle and my insurance sent me to Elizabeth City GMC Collision…read morecenter, and I'm glad they did. Every one there was great. they had me fixed up and back on the road in no time. They even had a vehicle for me to drive while they had my Cadillac. Top notch all the way. I would definitely recommend them to my friends and family.

Avoid this place. They lie straight to your face. Told them I was just browsing and did not want…read morethem to run my information. Today I look and there's not one but 3 hard pulls on my credit.. absolute lying POS finance people.

On Monday, February 2, 2015, I began discussing with Felicia a Chevrolet Equinox that was on their…read morelot. After performing my due diligence on the vehicle I decided that I would like to purchase the vehicle and I scheduled a time to test drive it Friday, February 6, 2015, and meet with someone about purchasing the vehicle. In order for this to be accomplished I had to take a day off work and travel about an hour and a half to get to their dealership. On Thursday I was sent an email confirming my appointment on Thursday, February 5, 2015, and I responded confirming my appointment. On Friday I drove to Elizabeth City for my appointment. I even received a call from Felicia, while on my way, confirming that I was coming. When I arrived I was greeted, introduced to the salesman and offered something to drink. Felicia went to retrieve the keys. Immediately it became evident that there was a "problem", as she could not locate the keys. After conferring with numerous people, the car I had came to purchase was conveniently sold on Thursday. I however was offered two other vehicles, slightly higher price and not even the same make or model. I expect the 'ol bait and switch from a grimy used car lot, but not someone that is supposed to be a reputable dealer. I felt pressured and uncomfortable. I had done my research and knew what I was purchasing, but when that was conveniently no longer available I wasn't satisfied purchasing something that I did not want. So, not only had I lost a day of work, but I also lost the car I have been searching months for. If they had called me and stated they sold it out from under me I would have taken that better, but I was contacted by them numerous times for a week straight confirming I would be there and no one took the time to verify the car was still there, nor tell me I was wasting my time. Highly displeased with their level of professionalism.

Although I had great service while buying my car I am a little disappointed now. They promised to…read moretint my windows and Clean my car because the detailers were gone for the day we would have to schedule an appointment. I was scheduled for the 7th they said drop off the car the night prior and they would give me a rental. I went in and they had no idea who I was and why I was there... I had to walk back and forth from the front of the lot to the back 4 times (if I wasn't 9 months pregnant I wouldn't care as much) to try to get things straightened out. I guess the guy that sold us the car has recently quit and didn't set anything up. They finally agreed to let me leave the car and tint it the following day. I picked up my car today and it was not cleaned. I have black interior and a dark blue car so it was actually dirtier than when I dropped it off. I am happy with the tint but a little more customer service would have gone a long way

James showed up in time and did a perfect repair. The price was very reasonable and I recommend…read morethis business.

This place is a joke honestly. It seemed like a small business and I always try to give be them a…read morechance. I took pictures and sent them in and talked to the person over the phone and was told he could fully fix the dent. So I take it in he looks at and tell me he can but I'm the day I go to pick it up the dent is not fully out and wants me to pay full. Didn't once call me to tell me that he couldn't get it out just that it was "done".wouldn't recommend