It was time for a new pair of prescription glasses and sunglasses. I had been here years before…read morefor the same thing and I received the same great service this time around. Jen O. picked out some different styles of both for me to try and we came up with the two that I am going with. Super friendly - no 'why don't you use our eye doctors?' pressure, and genuine guidance - not trying to upsell you on higher-priced glasses. Just what feels best and what do you like?

Both the ophthalmology practice and the eyewear center are fantastic. Dr. Juba is outstanding;…read morehighly recommended. The eyewear center is professional and top-notch. A special note of thanks to Jamie in eyewear: She is kind, generous, and a real pleasure to deal with. If you are looking for excellent eye care, I definitely think you should check them out.

BEWARE! We bought eyeglasses from the Castle Pines location…read more They told us the frames were 20 percent off after insurance. We paid them but a few days later they called and said the frames were not 20 off and therefore we had an unpaid balance. Even after discussing this with them they refused to honor their original price. This company apparently has no problem reneging on promises. Very disappointed with them. We will not be giving using them in the future.

4 years ago they were great. Now they cannot get anything together. Bad doctor experience, wrong…read moreprescription. Messages to pick up glasses that are not there. 5 trips and $500 later and 3 weeks and still no glasses

I have a CDL physical tomorrow . Found out it is the last day I can do it. I did not want to have…read moreany issues with the exam. I drove to this place on Monaco at 430 pm. I told the receptionists what was going on. They got me back in seconds for the exam. The gentleman then helped me pick out glasses and instantly gave me a huge discount. Every single person there was so nice and absolutely amazing. They saved my job. God Bless Them all! My glasses were done in a half hour and They called me to pick them up and I love them.

I was told after I scheduled an eye exam for a problem I was having I was told I had to pay…read more$139.00! I have insurance so I called them about what my copay should be ! The talked to Optical Masters and they told me them they don't even do the kind of exam I needed! Now where was the rest of the copay going since my copay was really $45????In someone's pocket??? I have been there before with better results except the guy helping me with frames told me those frames are way too big for you !! I bought them anyway!! Be very careful and ask lots of questions

I'm very sad to have to find a new eye doctor. Suggest you do as well, this place is over priced…read moreand doesn't care about you or your time. Unfortunately, service has declined substantially. I have been going here for a few years; when I ARRIVED at 9:30 am they let me know I was over "9 minutes late" for my 9:20 appointment (which is not what had been told to me on the phone when I made it), and that they wouldn't see me. I am a mom and had camp drop off in the morning before this, had to work at a coffee shop across the street in between and take off work to make this appointment work for me, just to be turned away for a 10 minute difference in appointment time (that their scheduler made). The girl at the desk might as well have been a robot for all she cared and kept repeating a 9 minute policy. ZERO empathy and the sweetest voice, terrible combo. The fact that they pack appointments together so closely that they can't afford customer service is atrocious. Yuck, don't make the mistake me and many other reviewers here did: GO ELSEWHERE to somewhere that CARES.

All of the staff is super friendly here. I absolutely love my doc, Dr. Baird! She's so cool! Since…read moreI just come in for my regular eye exams, they informed me that I could use my insurance on a pair of sunglasses so I got my first pair of Ray Bans for a great price! Definitely recommend this location, especially if you live close by and can walk to this spot!

I'm extremely disappointed with the unprofessional and rude behavior of the staff at this office…read more From the moment I walked in, I was met with attitude and a complete lack of courtesy. Basic customer service -- like greeting patients, answering questions respectfully, or simply being polite -- seems to be too much to expect here. I came in for an eye exam, not to be treated like an inconvenience. The front desk staff in particular were dismissive, a blond older gal showed short-tempered, and made me feel unwelcome. If this is how they treat paying patients, I won't be returning -- and I wouldn't recommend this office to anyone looking for respectful, professional care. There are plenty of optometrists who know how to treat people with decency. I suggest looking elsewhere.

I thought the doctor was wonderful however the customer service from the other employees has been…read moreabysmal. Since my exam I have reached out to this office three times to have my prescription sent over to me. I have still received nothing. When I spoke with someone the second time I reached out I told her it was relatively urgent and she reassured me I would have it the next day. And yet still nothing. I won't be returning which is unfortunate because as i mentioned I was very happy with the care from the doctor but the rest of the staff is completely unresponsive. Do your job.

Dry eyes no more!…read more Dr. Ortman is the best. He takes it as personal challenge to get whatever you need done for you. I went in for an exam for glasses and mentioned I had dry eyes. He told me about a device called iLux which unclogs your pores (glands) between eyelashes. I was skeptical but had suffered with dry eyes so many years, I thought I'd try it. Well for the first time in over 15 years I do not have dry eyes! It's been about 5 months since he did it and it is still amazing. I can wear make up without it bothering me, my cornea has scratches and I am thinking that I will prevent further damage by having my eyes properly lubricated. Thank you Dr. Ortman! You are the best!

If you live in Castle Pines, Castle Rock, Highlands Ranch, Lone Tree or anywhere close, this is the…read moreplace to go for your eye exam and glasses. My spouse and I go here every year (and have for several years now) to get our annual eye exam. Great OD's, Techs, and front desk staff. Friendly, inviting and do such a great job. We will continue to come here for years to come.

Friendly staff and very knowledgable and helpful. We've been going here since we moved to…read moreCentennial and always feel taken care of.

Congratulations! You got my business once, I won't be back and I'll be sure to tell my friends &…read moreanyone in need of your services to avoid you like the plague. I selected this business because it was close to home. For my next optometrist I'd happily drive 100 miles for a better experience than I got here. Having never needed glasses before, I booked the appointment with the intention of getting a fashionable pair of frames for work since I'm spending more time than ever on Zoom meetings, and black frame glasses seem to be all the rage these days. Figured might as well get a check up while I'm there since I hadn't seen an eye doc in years. Pretty straight forward, easy sale, and a great opportunity to earn a client for repeat business in my mind... yet in hindsight, can't believe I had the audacity! Arrived on time for early morning appointment, some light paperwork and brought to the back room. After a few minutes looking into some ill explained devices with the assistant, I met Dr. Anderson and was moved to the exam room. I was candid with him in a personable sort of way expressing, "I'm here for fashion", "don't feel I need glasses", hadn't been to many eye doctors over the years because I'm pretty skeptical about the whole eye exam process being "subjective". I feel like, upon learning this, a good doctor would have responded with some sensitivity, maybe an anecdote, some education, or AT LEAST some further questioning... Dr. Anderson responded with a cold, plain-looking gaze, and instructions to "sit here, hold this over your eye, and read the smallest line you can clearly see." Felt like he skipped all the foreplay and took me straight to the "bent-over at the barrel position." With zero regard what-so-ever for my input on what actually brought me in today. I read the bottom line, correctly have you, with my right eye. Time to switch... Well my left eye has just been covered with this black paddle and you know what happens when you open your eye after having a something pressed to it for 2-5 minutes in a dark room. It takes time to adjust. I tell him, "give me a sec, my eyes are adjusting sometimes they take a sec to focus".. thinking he'd understand. I'm sorry I did, because he didn't miss a beat when he repeated it back me later in an effort to convince me I need a prescription. We press on with the exam, the entire time with no consideration to communicate to me what's going on aside from, "what's better A or B", "A or B", as if I'm supposed to just trust this impersonal stranger's subjective judgement of MY EYES because he wore a lab coat and asked double-binded questions. Like honestly Doc, really wouldn't have killed you to say, "this one has no prescription, this one does", this is a level one prescription, this is a level 2". The entire time, I felt like he was trying to trick me into a prescription I didn't need or want. At the end of this extremely scientific exam, it was time for the glaucoma test. "Here, these eye drops won't dilate your eyes so don't worry." No explanation of what they were or why they were needed. Nope, I just let this random dude in a lab coat put an unknown substance in my face then subsequently take a tiny telescope and position it a centimeter from my retina. "Eyes open and look forward" was about the extent of his summary regarding this procedure. Time for the verdict: "Well your right eye is good, but you have farsightedness in your left eye.", Dr. Anderson says objectively, with no consideration for any of my input or the overall subjective-ness of the everything so far. He did hand me a tissue to clean the yellow drops from my eyes, so I guess, "Thanks for grabbing me a towel when you were through on the barrel, doc!" I explain again, "I don't feel I have vision problems and I'm cautious about getting prescription lenses I don't need because I don't want my eyes to get dependent." "That's a myth." he coldly offered up "and they'll help you with that and I quote, sometimes my eyes take a moment to focus issue." I was dumbfounded. Like for one, I get that it might be a myth, but as prevalent a myth as that is, as an optometrist that's the best explanation you got?! For as frequent as I imagine that come up, you've decided the best way to handle that statement is to write it off as mere myth with no follow up?! For two, do you even care to understand that my eyes don't normally take time to focus, that's circumstantial to everything we just did?! I ask him, "Is it possible I just get two pair, one with the script and one without, this way I can try both and see what I like best?" Reasonable question in my mind, but met with "Oh I don't handle that, take this and talk to them out front." Dude up front was no better. Told me to just buy them online if I don't want a prescription and seemed offended I even suggested the idea. "F' me right for supporting local business in a pandemic." I could go on... but I'm out of room and frankly, they aren't worth it.

Came here for an eye doctor appointment and to revisit my prescription. The technology here is…read moregreat and up to date, so I felt everything went smoothly and quickly without being rushed. The doctor and assistants were very thorough and helpful during the appointment. I love their options for glasses as well.

LoHi Eye's service center has such a welcoming vibe and looks chic, sleek, professional and…read morefriendly. Huge shoutout to Drs Kat and Aaron, and their fantastic team for creating such an amazing practice! Explore a stellar selection of specs, from various brands to luxury choices. As a grateful patient, I can't recommend it enough! When I went in for an eye exam most recently, I was greeted warmly by Rae who performed the first parts of the examination. I was able to snag a cancellation, so this appointment was sooner than my routine timing. I am deeply grateful that Dr Kat could see me, because she ended up discovering in my eye health something that required urgent attention that I would not have otherwise known until much later, when it potentially could have progressed into vision loss! The next part of my appointment was much more fun! Lara attentively helped me figure out which pairs of frames would best suit me for regular vision glasses, and prescription sunnies. She gave honest feedback, and completely understood as I explained what I wanted my glasses to convey about my personality, approachability, professionalism, and also that I needed to be able to use them doing light athletic activity. Bearing in mind all my concerns, Lara helped me narrow down the search to some final candidates, and team members Rae and Michael joined in to share their insights and opinions. Thanks everyone for the collective effort to have me stylin'! Experience top-tier eye care with a service team that's caring, quick, and efficient. They guide you through every decision, always honest and encouraging. Your go-to for exceptional vision care!