What a horror. In Austin, Tx they keep on changing the drop off location. Sadly, this time the drop…read moreoff my mum at an unknown location at 4 am and the bus driver refused to give her the exact location where she was at and it was different for the last time. She is an elderly woman and doesn't know how to use her cell phone to find locations and she had no clue where she was at and she witnessed violence and was almost assaulted. I was able to find her due to an Uber driver helping me but it took me almost about two hours. Two hours of anguish, two hours that she stayed there out in the cold in anguish and I was afraid to lose her since she did not have the tools to locate herself. Horrible, disgusting and I am taking them to court for risking my mother's life.

Scam scam scam! They changed the time we bought the tickets for and did not let us know! When I…read morecalled to see to if we can move to the next scheduled bus they said no, When I asked if we could get our money refunded they said no. He stated to get the tickets transferred to the next time slot, we would have had to call an hour before our original time booked, per the terms stated. And that they could not refund the money per the terms stated. When I let him know there was nothing on the terms that said "they" could change the time to whatever time they desired at any time. He still said he could not do anything to refund or transfer the tickets!! I should have listened to the comments when they said not to purchase their tickets!!! Still made it to Monterrey however since I bought a round ticket from Turimex I traveled back to Dallas on this bus. The bus never made pit stops so it's a 10hr+ bus without food or water. The bus did have outlets for chargers but they did not work. The seats are uncomfortable and they pack the bus as much as they can. I don't know if this is all the drivers but our driver asked for tips at the end of the ride. Worst experience traveling.

Greyhound offers cheap fares in this day of inflation. Getting from Austin to San Antonio and back…read moredoesn't cost too much. I love travel, so I love the idea of intercity bus stations. Greyhound buses are comfortable and these days they have wifii and outlets. This station has wifi and bathrooms, so it's pleasant to wait here. It used to have a small cafteria. Now nothing occupies the former cafteria space. Maybe I wish it still had this cafteria.. Sometimes when traveling, hot food is a luxury, so a cafeteria could be nice. Maybe they could have stuff like a nice size order of French Fries for $2.50. So Greyhound, kindly consider bringing the cafeteria back. I love how this place facilities one of the most exciting experiences on Earth: travel, so this station gets 4 stars.

This bus station is trash! It's disgusting, out dated, and POORLY maintained. The restrooms are…read morealways out of order which makes no sense considering it's a bus station that has tons of people traveling to and from far destinations. The vending machines have old expired items in it and almost 85% take your money and nothing comes out. The employees here are rude and unhelpful.

Brand new bus terminal Clean and spacious…read more Great location Close to eateries We need more public transportation Reasonable prices

First time user and excellent experience so far. Bus is spotless and quiet. We had trouble finding…read morethe pickup spot (San Antonio, TX) due to the address provided on the website and on maps. The listing is "177 VIA Crossroads", which looks like a driving direction at first glance. As tourists we never guessed that VIA is the name of a transit authority nor that Crossroads was the name of a highway. The pickup location is adjacent to a VIA bus stop located at 177 Crossroads Blvd, about 10 miles from downtown San Antonio. The driver is excellent and, although there were already a few other passengers on board, he DID wait for us until the exact departure time, which was precisely when we arrived.

I took my first trip on MegaBus from San Antonio to Dallas a while back. Sure, you can get there…read morequicker in a car, but the amount of time on the bus wasn't too much longer. It only took us 5 hours and 25 minutes to get from the pickup point in SA to the drop off point in Dallas. Since COVID times, rider attendance is down, so they don't seem to be using the double decker buses with the tables facing each other. It was a standard Greyhound type bus contracted out of Kerrville, but we were able to sleep and watch Netflix on their free WiFi, and take advantage of their power plugs. Both 110V standard plugs for laptops, as well as USB charging ports. The bus even had a restroom for the 5 hour trip, and the bus was clean and in good shape. Tickets from San Antonio to Dallas are only $32.54 - one way (including taxes, fees, etc.). You just can't beat that with a stick! Keep in mind that they will make a stop in Austin to drop people off and board additional passengers. The driver announced that it would be a 10 minute stop, but it was closer to 30 minutes. Regardless, we still made it to DFW ahead of schedule. Pickup and drop off spots: San Antonio - just a big old parking lot. No indoor waiting area, so don't show up too early. Austin- it looks like they have an indoor facility but it was closed by the time we got there. Dallas - drop off - located at Fuel City, which is a popular food and party place on late Saturday nights. I hope I don't have to use this service again any time soon, but it's good to know it's there if you need it! I would use it again if necessary. Good value!

20 Oct 2023 This is…read moreour first train trip. Took the early train to Austin; the return train leaves Austin at 6:30pm. Not bad for a day trip. We scored senior pricing. The station is a little small with chairs along all walls. There is an overhead mounted TV. Restrooms are outside due to the station is under renovation. The train boarding is announced really loud. Unless you're deaf, you should have no problem knowing your train is about to leave. The security guard was friendly, answered questions. He didn't take any guff, though. He had to stop a car from turning left onto the track. Sheesh.

Omg ! Took train from Tucson to to San Antonio. Train was great seating . Bathroom could use…read moresanitary cleaning every 2 hrs . Everyone using bathroom makes me gross out ! Other than that , bringing a blanket would have helped. Once we got to San Antonio, that station needs upgrade bad!!! So ugly n old n it's very sm looks like a spooky area to be ! They should considered that it's next to landmarks?? N make it nice n pleasant looking . I didnt want to go inside it was packed w people waiting to get on the train . Omg they looked like sardines. We waited outside n called a taxi , It was freezing but better than smelling n breathing all those people inside yak!!! San Antonio clean up ur train station!!!

I like that these buses have free Wifi and you can buy your day ticket online. Just make sure you…read morehave enough battery when you get back. Also when I was at this transfer station there was a lot of security walking around. My advice if your new in the area is to make sure you ask the bus driver if this bus is going to your location. I jumped on the right number bus but it was going the opposite way. If your into Pokemon Go, there are a few poke stops and a gym here.

One of furthest out of the city. The station is clean. There is a strip mall behind here that I go…read moreto sometimes on the rare occasion that I mis my connection.

I booked 2 tickets for a trip and the return trip for $56. I cancelled it now 2 nights before the…read moretrip and I only got $16 back in the form of a voucher. This is a written part of their policy but that does not excuse that this a major theft of money. I had a family emergency that has caused me to cancel my trip with ample notice and this is a joke of a cancellation policy. I remember 5 years ago, canceling a trip with flix bus only a few hours before my trip and getting a full refund back to my card.To be refunded barely a 3rd of the cost of my trip in essentially the form of a coupon is truly the height of corporate greed.

Have ridden from Austin to Katy round-trip and Dallas to Houston. Each time, the driver seems to…read morehave an attitude problem or desire to flex their authority. Have seen the driver deny access to people waiting 4 minutes before departure time, not to mention the people who arrived less than 4 minutes to departure time, but still before departure time. Have also seen the driver on the Dallas to Houston trip make a student buy them snacks. Like when the student didn't immediately say okay to paying for his snacks, he stared her down and repeated himself until she got off the bus and walked to the counter to pay for his snacks. This is coercement. She probably only paid because she was afraid he'd leave her stranded at the midway stop instead of her destination. If this system wasn't essentially the only reliable way to travel between these cities without relying on carpooling with strangers, I would not be using it. One way tickets on Friday/Sunday were $30-$40 each on a random non holiday week, so the trip wasn't extremely cheap either.

This place is old and needs a remodel or needs a make over or needs jesus. But I think jesus can…read morenot even help them. Anyway they are sometimes helpful and sometimes rude. Just I guess depends on when they clocked in or how long they have been there working. The restrooms are decent, sometimes dirty or filthy but then sometimes they are clean.

First Greyhound station that doesn't smell like ass, diapers and piss lol it's also extremely tiny…read moreand nowhere to sit. The staff is kind but the buses are ehhhh. But it gets the job done. I still prefer the others.

Not sure they even have buses. They sent me the bus that they use. You can't even buy it in America…read moreand then they send pictures of the bus that they use and it was totally different than the one they said the whole operation seems suspect.

I contacted Sandoval for a silent auction donation of a free limo ride. They emailed me right away…read moretelling me that they wanted to support my dance studio and that they were going to donate the limo ride. Since my event is tomorrow, I started trying to contact them all week to get the gift certificate for the auction. No one from Sandoval will return my calls, texts or emails. Now I'm frantically trying to find another company that will step up and donate a ride. I have dancers fighting over who is going to win the limo ride. I can't let them down. Thanks for nothing Sandoval Capital Group.