There was literally not one person in the waiting room and we sat in the 80 degree waiting room for…read more30 minutes! There were NO patients and we sat there waiting and sweating!

We enjoyed the experience at Next Level the Drs seem knowledgeable and you're in and out quickly.read more

Came here for a quick rapid test as it was imperative that I had one by a certain date. I had to…read moreget on the waitlist and wait majority of the day but was not required to come in until they texted me 20 minutes before I was expected to be there, which was very convenient. I had missed my window but the lady was very understanding and still was able to squeeze me in and accommodate my needs. Upon arrival the staff was friendly, following CDC guidelines, and was very helpful/attentive.

Made an appointment today for 9am and my son and his grandmother are still waiting AT 945!!!…read moreAbsolutely ridiculous! It's not hard to be on time and take care of sick children! Mind you I'm going through chemo and cannot be around sick people and we need to get him care asap!

If urgent care was a Netflix series, this location would get a 5 star rating…read more Cora at the front desk is basically the gatekeeper of calm--sweet, efficient, and didn't make me feel like I was signing up for a gym membership just to be seen. Maria the medical assistant deserves her own spin-off. Quick, friendly, and somehow managed to take vitals without making me feel like I was on trial. NP Sultana? Absolute star of the episode. Listened, explained, and actually cared--without the "Dr. Google" attitude. They tag-teamed like the Avengers of urgent care, and honestly, I left feeling healthier and entertained. If I have to get sick again (not planning on it, universe ), I'm definitely coming back here.

Unfortunately, while accompanying someone to the clinic their experience with front desk staff was…read moredisappointing. The front desk employee was very rude and showed little compassion toward patients. She was slamming doors, spoke in a sharp, impatient tone, and made the environment feel unwelcoming. Front desk staff are often the first point of contact, and a little kindness and professionalism can make a big difference. Especially for patients who may already be stressed. I hope this feedback is taken seriously and used to improve the patient experience.

Came here for family members surgery. From all the initial visits, testing, surgery day I was…read morepleased. Great communication, staff and scheduling options. All the staff is super kind and as helpful as could be. I purposely chose here for the Dr. The orthopedic surgeon was quick and straightforward about options and recovery. Dr even got us in on their non surgery day as there were complications that needed urgency with scheduling. The only down fall is it was very loud, they were undergoing construction. It's renovations, had to happen to stay up to date! Lastly the food was terrible unfortunately. I have had better hospital food. Other than that the care is what was important. Lastly valet is available complimentary. I still tipped but it was not expected.

Went here for the last appointment for my husband to check and see if the bone in the finger is…read morehealing...looks good and healing perfectly without surgery...thank you GOD Of course the staff is awesome from check in, the MA, to the xray tech and of course the doctor is the greatest... Overall experience is always wonderful

The stuff along with the x-ray technicians were absolutely amazing and helpful. The doctor on duty…read morewho's name is Andrew Sellers an Asian guy. I'm not exactly sure if that is his name but that's all my paperwork. He was rushing and I get that doctors are busy, but it was probably one of the worst experiences even worse than an ER visit... I paid out-of-pocket, and he completely just minimized everything and told me to move my arm as much as possible, and I physically literally cannot. I'm bruised in. I feel like every other next level was better than this one. I will not be back to this location. I did really appreciate Steph in particular, she made it worth the 2 hour wait to just be rushed out... still not even sure exactly what needs to be done I wish he gave a paper stating what I needed to do, but I had to get the nurse to call him in three different times and he seemed very irritated...

This place is very neat very clean. They know what they're doing here. They actually take care of…read moreyour problems and get you well. These doctors are the best. I'd give them 10 stars if I could.

Such a great place with positive, kind people! They often have free little gifts (hand sanitizer,…read morepens, chapstick, etc) and greeted with a friendly hello. The doctors are great, and the women at the front desk are very friendly. The x-ray technician is very kind and great with patients. Definitely would recommend to anyone! 5 stars!

We had appointments for physicals. The appointments were not honored. They charged us $35 for each…read moreteenager and were going to charge $140 for each adult....for the same physical (specific physical form required by an organization we are traveling with over the summer). We got the kids done and will go elsewhere for ours.

Wow...my son got a covid test and we gave insurance info, and they send me a bill for $570.30…read more Outside of that ridiculous-nesss...they don't answer the phone in the billing department EVER, there is no way to contact them via email (thus my angry social media post), and their facebook page is dead. Scam and a half. I guarantee my insurance company doesn't pay them $570 ($420.30 of which was for the "office evaluation" of a simple nose swab in a car drive thru). LOL.... scam scam scam.

Life line was fast and efficient with there service , it's not a whole lot of people in front of…read moreyou , so you can get in and out really fast. The place is spotless and Super Clean , free coffee and water and a nice tv to watch while you wait to be seen by the doctor.Dr. K is young and funny , he's a very nice friendly guy that listens to your complaints I'm def recommending his clinic to he seen on short notice for urgent care

Quick and easy. My son had an injury. We called, they took…read moreus right in, being on a Sunday. after x-ray and consultation. We were out with in 45 minutes. Staff were helpful n friendly.

I came into the office at 10:30 A.M on 1/20/2026. As soon as i entered the office i was greeted…read morerudely By a young girl at the receptionist desk. She asked why i was there rudely. I stated foot/ ankle pain. Before i could finish she cut me off stating i need to go elsewhere or to an ER because the XRAY tech was not in today. I completely understand the x ray tech not being there but her demeanor and attitude were disgusting. I couldn't even put my car keys away before she cut me off from speaking and tried rushing me out the door.

This walk in facility is in a small Towne Lake shopping center with ample parking spaces, safe…read moresurroundings, clean interior, ripped exam room chair 2/5 and friendly staff. 5/5 I was only patient in waiting room as I filled out forms. 5/5 P.A. Listened to my breathing 5/5 , asked what I've been prescribed before, wrote Rx, and I left. She kept saying pearl with an accent. 2/5. P.A. visited lasted 3 minutes. If I hadn't asked her to repeat herself, then I'd been gone sooner.

Great experience. Cherre brougnt out a wheel chair because my knee was hurting. She did e-rays…read moreand was able to get good pictures. She was very patient with me as I was in pain standing on my leg. The doctor updated me and called in a prescription for me to ease the pain. Totally worth it to ease my mind.

I have been attending this urgent care for almost a year now. The staff there is extremely…read moreprofessional and fast. They usually get me and my family members out in approximately 30 min or less. All the PAs there are all excellent and understanding, but my favorite PA is a female with tattoos. I wish I could recall her name. Anyhow she makes me feel like I'm seeing one of my friends or a family member. I'm very relaxed, she explains everything, tell me what's wrong and out it go. Employees like her are hard to come by and they make seeing PA, very enjoyable. Danny

PLEASE READ BEFORE GOING HERE: This urgent care placed an oral thermometer in my mouth WITHOUT a…read moredisposable probe cover. When I brought it up, they admitted it happened and told me the thermometer is cleaned at the end of the day, not between patients. That is extremely concerning and unacceptable. Because of this situation, I was advised by a clinical staff member to get blood work done within two weeks. The clinic also waived my transaction that day because of what happened, but then I later received a bill saying I owed $70 and was given conflicting information when I tried to get answers. I have documentation of my conversations with them. This entire experience left me questioning their safety practices, communication, and how they handle patient concerns. I will not be returning.