1. V & L Heating & Cooling

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Manteno, IL

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V & L Heating & Cooling

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm

Services - V & L Heating & Cooling

Fireplace cleaning

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5 months ago

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7 years ago

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Southwest Fireplace

Southwest Fireplace

(77 reviews)

George Martinez arrived on time. He explained in detail every step of the maintenance…read more George offered suggestions on how to better maintain my fireplace.

I contacted Southwest Fireplace to repair a Heatilator fireplace. I agreed to have them tune up the…read morefireplace and diagnose why the fireplace was not lighting. A technician from Southwest Fireplace visited my home and diagnosed the problem as a faulty pilot assembly. Another company had previously said the pilot was fine but diagnosed a faulty fireplace valve. Southwest Fireplace later came out to replace the pilot assembly and complete the tune-up. While working on the fireplace, the technician asked who had told me that the pilot assembly was faulty. I replied that Southwest Fireplace had diagnosed the faulty pilot assembly. It seemed odd that the technician questioned as to who said the prior pilot assembly was faulty. I asked if the fireplace valve was ok and the technician said the valve was fine. The technician seemed to have some difficulty lighting the fireplace after replacing the pilot assembly and completing the tune-up. A short time after the work was done, I attempted to turn on the fireplace but it would not start up. I contacted Southwest Fireplace and was told that I would have to pay for an additional diagnostic check to determine why the fireplace was not working. Given that the fireplace failed without really being used since the repair, it would appear that Southwest Fireplace had initially misdiagnosed the problem. And now, Southwest Fireplace expects me to pay them again to re-diagnose the problem. I have already paid them several hundred dollars and still have a non-working fireplace. I do not recommend doing business with this company. The rating should be zero, but one of five is the lowest option available for the review.

Judd & Son Chimney Service

Judd & Son Chimney Service

(25 reviews)

Amazing Job! Not only did they help restore my Grandpa's original fireplace, but they were quick…read moreand professional and clean! They honored their quote, they gave us options, and the final product shows! I do not understand any of the bad comments - seems like they are from competitors trying to drive this family business down. Or people with zero patience. They had one secretary for decades who recently left - not everyone uses Google to boost a business. This is a family business and they do things with integrity. I spoke with the owner again today to bring them back for more work. Everyone who sees all the remodeling we did comments first on the chimney - every time. And after 2-3 years since the remodel, the owner remembers me and the home and the project. You just don't see that anymore.

Have issues with gas fireplace. Owner came out, charged me and cleaned the unit. A day later the…read moreissue returned. He then sent his tech out (who charged me again) who specializes in gas fireplaces. The tech told me the cleaning wasn't done thoroughly, and did a thorough cleaning job (showed me how dirty is was after initial visit). He was very professional and knowledgeable. As he was leaving the issue appeared again. He stated I needed a new part and that I should hear back with a quote within a day. It has now been 8 weeks, multiple calls/text messages (15+) and I still do not have a cost estimate on the new part. Bottom line I'm $300 dollars in the hole and the problem hasn't been fixed.

V & L Heating & Cooling - hvac - Updated October 2026

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