I ordered two sets of Window vents for 2 cars 12 days ago and truckchamp.com only shipped one…read moreproduct. Then I called their customer service. They never returned my call or email within 3 hours. Then I called 3 times to get a hold of a supervisor who called them and got back to me and said they might ship out today or tomorrow. This supervisor at TruckChamp.com told me their vendor would not ship out overnight at all, even as an apology for getting the order wrong. Truckchamp.com has their vendor drop ship orders placed on their website for these window vents, somehow messes up the order to their vendor then points the finger at the vendor as an excuse to not provide any relief other than a refund. Now I need to roll the dice to see if another vendor for this product doesnt put me through the same ordeal. It should be unacceptable in this day and age to take 3 hours from a customer service call and not respond in some fashion with a status update requiring me to place 3 more calls to avoid voicemails from a company that proclaims top notch customer service ratings in their telephone hold music and on their website. Additionally, it should be unacceptable that the vendor ships one item of 2 on the order and they didnt already know about it long before I called to ask about it. Truckchamp.com has a long way to go to catch up with even small ebay vendors customer service levels and therefore gets a 1 star review which I consider charitable since there isnt a 0 star review.

I purchased a set of running boards and was pretty happy with it until the plastic started warping…read moreand starting falling apart. I emailed them and they tried selling me four replacement pieces for about $60, screw that! I went ahead and ordered a brand new set of running boards from another company that seems to have better quality.

I don't usually leave reviews because my mom always said " if you can't say anything nice, don't…read moresay anything at all. " So I will rave about Dually Depot. From the very first conversation I had with Heather, to the very completion of the work, Heather was there every step of the way not only there but was courteous, effecient, professional, going above and beyond. I am sorry I don't remember the names of the guys in the shop, but they exemplified the same excellent traits. The work they did installing my Blue Ox tow plates and Roadmaster Invisibrake system was exactly as I had hoped, perfect. I would not hesitate for a second to bring my truck back to Dually Depot. You shouldn't either. Tell them Lew sent you.

Darick and Josh are some really cool guys! Every time I come out to Elkhart, I stop by to get…read moresomething installed and they get on it quick. If they don't have it in stock they order on the spot! Their service is the best! Thanks guys!

Dropped off the car at 3:15 and she told me that it will be ready in 30min it's all good all of the…read morecar info was written. One of the workers calls me back 4:46pm saying that they didn't have the oil and that it will take another 30 min to do this. I am still waiting

Had a 9am appointment for tires. Arrived at 830am and said I had an appointment. The tech rolled…read morehis eyes and said "5hit". I asked if there was a problem and he said they were busy. I said I had an appointment. He shrugged his shoulders. I should have left. Truck was done about noon. 3.5 hours for 4 tires on loose wheels. What a joke. I will pay more next time for a professional job. My time is worth money

The seats are good, but they didn't fit. Bad advice from Ryan. Cost me thousands to make the seats…read morefit. No restitution. They take no responsibility that they will work in your truck. After $3000 on installation, now my air-bags no longer work, and Ford will not touch it. Stay away from this outfit unless they guarantee fit and work..before you pay.

They erred by shipping me a duplicate order for 25' of seam tape. However, when I called, Trina…read moretook the info. and called me back right away. It was worked out quickly and she refunded me the duplicate order. Thanks for excellent customer service Trina in resolving my issue quickly.

I ordered a water heater from a woman named Trina. At first she was wonderful to work with, that is…read moreuntil she sent the wrong item to me. I asked for an Atwood water heater but she failed to write that down and when I tried to return it for the correct one I left two messages and never got a call back. I finally got her and she said she would find the right one, call me back and get everything right. I never received a call back. I left ANOTHER message stating that I was going to return the item and that since I never got a call back from Trina, I ordered the correct one elsewhere. I asked to be credited for the return shipping and to waive the 20% (you heard me right, 20%) restocking fee. I STILL never got that call back. So I called again from the post office, this time actually getting Trina. When I repeated my claim that it was her mistake she responded, and I am seriously quoting here... "I'm really good. I wouldn't have made that mistake." I said thank you and hung up. Wow. Has anyone ever been trained at customer service? This is ridiculous. So with the cost of shipping and the restocking fee I decided to just keep it and resell it elsewhere. DO NOT EVER BUY FROM RV PARTS NATION OR RVPARTSNATION.COM