These people make you feel like family. We were having trouble with our new Keystone RV and got the…read morereferral from Keystone. After months of working with our dealer and getting nowhere fast, we drove from Texas to Indiana and it was approved for warranty work and fixed within a few days! We were so pleased with the work that they did. I would recommend Affinity to anyone.

I don't even know where to start. From the owner to the fab guy, right down to the gentleman who…read morebuffed it out. It looks amazing and they went above and beyond any expectations I had. I would not wish any major issues on anyone's camper but if you need a repair shop, this is it. We drove from Florida in a snowstorm and would absolutely do it again.

They built me an absolutely beautiful piece for my 90 C 1500 excellent communication and fast…read moreshipping

Stumbled across this place on the net And damn are these…read moreguys good... Called about a part that I was having a hard time getting.these guys not only had the part in stock it was $400 less then where I could get it... Put the part in the truck and it's back up and running...it was shipped to California in two days with excellent packaging and no damage on the part which was 7 feet long and was made of aluminum.. Todd at customer service was absolutely amazing on getting me hooked up with the part.

This was a great place to get hubcaps. Unfortunately, they…read morehave closed permanently bc the owners retired.

I returned a uhaul truck to this location and got the worst service. The owner was there. He had a…read morenice shop and seemed like a nice enough guy, but boy was I wrong. I asked for a service he didn't want to provide, and he threatened to call the cops. A bit of explanation would have gone a long way. When I asked about buyback for the extra boxes I had, per the promise on the uhaul website, he had a total meltdown. There was barely a conversation let alone an argument. He basically just walked away, helped other customers, and threatened to throw me out when I asked for an official receipt. He stopped in the middle of checking me in and walked away. I didn't even know what was happening. I was just sitting on a stool waiting patiently for a receipt. I didn't even argue about the boxes. He refused to provide my official receipt and threatened to call the cops. What a jerk.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

TLDR: Reasonable price, customer service was decent, fixed an issue with my car after it got the…read morebumper replaced for NO ADDITIONAL FEE! Would recommend coming here. I got sideswiped while my car was parked on the street, and they gave us a quote of $1200 for a bumper replacement which was all the car needed done. The price was hefty, but $1200 for a new bumper and for the service of taking the old bumper off and putting a new one on, it was pretty reasonable. They also did some light cleaning of the interior of my car and organized some of what I had in the trunk, which I greatly appreciated because it made the interior of my car look a lot better. It took about 2 days to get my car back, which I was very satisfied with. Only a few days after this, though, my backup sensor began beeping at random, and then the automatic emergency breaks would kick in, stopping my car in an instant when in reverse. This was scary for me as a driver because I was worried about backing out onto a busy road, my car slamming on its breaks, and getting into an accident as a result. We brought the car in about a week and a half after the first backup sensor malfunction, and were unfortunately met with rude service. While I believe it was just because the lady was having a bad day, as 3 out of the 4 times we went into S&S she was very nice and respectful, it was still disappointing. She didn't seem to believe that they could've caused any issues with the car. For context, we had owned the car for 6 years and never had issues with the backup sensor. After they replaced the bumper and they returned the car is when we started having issues with the backup sensor. From our perspective, it was very clear that some sort of error occurred in the process of replacing the bumper. However, the lady we talked to did not see it the same way. After some back and forth that didn't get anywhere, the manager came out without us asking for him and we explained our situation to him, which he was very understanding of. The lady (I apologize that I keep calling her "the lady" I don't know her name) came out with the manager and took a look at the car. I showed him a video of the car automatically slamming on its breaks when there was nothing behind it and then we talked some more about the sensor problem. He said they would try to fix it, we turned the car in later that day, and they had it fixed in under 24 hours, which was very impressive. For this, there was NO additional fee! We were very appreciative of this. When we went to pick the car back up, we talked to the same lady and she was very nice and professional like she was the first 2 times we went in there. Overall, I was impressed with how they handled the situation, the extra steps they took during the bumper replacement, and the professionalism of their manager. Would've been 5 stars if not for the singular rude interaction, more of a 9/10 rating or 4.5/5 stars.

We were on a trip from California, and our windshield on the rv started to fall out. This place…read moregot us in, had the glass, used installers from Newmar (our coach maker), professionally installed it, let us stay in the coach while doing it and put up with our two Dobermans. I can't say enough about these people, Shauna in the office was superb, Mike and Brian the two installers were awesome, and the owner of the company , who made special accomodations to allow us to occupy the rv for 2 days at there facility was amazing. Check them out, if 10 stars were available I would have checked that! Wayne R.