Had an issue checking in. I didn't have the original CC for the initial Resv. from 3 months ago, so I gave a different CC. This started a credit/new charge issue. Then, unrelated to the CC issue, I HAD TO PAY MY BILL IN FULL + A $100 SEC. DEP. (I hope to get back). I've never paid for any hotel bill in full upon check in, so I asked questions. I was told this is how its done. My choice: drive 6 hours home or hit the highway. Sadly, I checked in. Not a good way to start a vacation.
As in any casino, the smell of cigarettes was overwhelming, even in the non-smoking casino and in the restaurant. It permeated everything and everwhere. The lighting in our room was very poor, the sliding door to the balcony was locked and wouldn't open, the safe in the room had to be forced open by the front desk staff, and there was a loud dripping/banging noise in the bathroom from the ceiling.
When I complained to the MOD, he suggested I turn on the vent to drown out the noise. We tried this, but the vent noise was 10x louder! My perception of the MOD's attitude towards my complaints was that he didn't care. He made no attempt to correct anything other than he offered a room change, then he said, the bathroom noise was due to a recent renovation that was common throughout the hotel. He didn't offer any break on the price, nor and concessions whatsoever. I told him I've traveled nationally and internationally as a member of the major hotel chains, then he said, "This is how it is done on the reservation." I told him, "First impressions are lasting impressions," and I walked away from the front desk. DO NOT visit or stop at this place and/or spend your money here for any reason unless you want to be treated with utter disrespect. I met a person in passing who told me a similar story. This person said, "If you not Native-American, you're not taken seriously." The ONLY good thing I can say about the place were the servers in the restaurant. read more