I'm not usually one to write reviews, but after eight months of waiting, I figured this shop earned…read moreit--if not for the service, then at least for the sheer drama.
I took my truck in mid-July to have an oil leak and an A/C leak fixed. Right off the bat, the owner was upfront and told me to get A/C line dye myself and add it, saying it would save money rather than going through their shop. I appreciated that kind of honesty--it gave me hope.
I was able to drop my truck off after hours, which was convenient. But unfortunately, that was the last smooth part of this entire process.
I didn't get my truck back until the end of March. What happened in those 8 long months? Well, apparently their one and only mechanic quit. Then the replacement quit too. I gave them a lot of grace and time, but weeks went by with zero progress. It honestly seemed like no one else there had a clue how to work on a Ford--or maybe no one even tried.
I made multiple phone calls and heard "about two weeks" more times than I can count. I went in person several times to check in. At one point, frustrated beyond reason, I even yelled at the owner and asked why they were still taking in new work if they couldn't handle what they already had. His response? A shrug, basically. I was told I could take it home and not get the work done, but finding another shop was nearly impossible since most around here only work on semis and tractors. So, reluctantly, I left it there.
Eventually, they did get around to fixing the oil leak. I waited a while to write this review just to make sure it actually stayed fixed--and thankfully, it has. However, the A/C issue was not resolved. After waiting the better part of a year, I cut my losses and decided not to take it back. I'm not about to hand them my truck again only to see it next summer.
Bottom line: yes, one issue was fixed. But the service, communication, and timeline were incredibly frustrating. I understand things happen--employees quit, life is unpredictable--but if you don't have the staff or time, be honest. Don't leave someone's vehicle sitting untouched for months on end.
I won't be returning, and I can't in good conscience recommend them unless you're extremely patient and only need one thing fixed--maybe. The pricing was very fair. Hopefully this was only a hiccup, but do your due diligence.