It's truly been wonderful working with you over the past couple of months. We've seen such…read moreincredible progress in David--not just in his speech, but also in his confidence and willingness to communicate. Your patience, and creativity, have made a huge difference. It's clear how much thought and care you put into each session.

We had a deeply disappointing experience here…read more We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress -- it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations.

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA…read more Repeated scheduling failures, "clerical errors," and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that "communication fell through the cracks" and no technician was available. I had to drag my screaming, kicking child, who didn't understand why he couldn't go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12-4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a "clerical error" had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a "waiver" rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child's nervous system will be treated as collateral damage of "clerical errors" and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

Denise is very creative and professional in her work with children. She keeps interest up with…read morevaried assignments and resources to enhance learning and progression. I would highly recommend her services.

Legendary Pediatric truly cares and helped our child get better. They are the 3rd pediatric OT…read morecompany we have gone to over the years, and it has been far and above the best experience among them. They made the schedule manageable and appropriate for the level of care she needed. The homework assignments were personalized and simple to do so they could fit naturally into our lives, while still being very relevant to what she needed and helpful for her. We saw progress at every 3 month interval, and in less time than we expected, she was testing within the appropriate range and no longer needing care! Thank you for supporting our child and our whole family. Thank you for helping prepare our daughter for life. Thank you for caring more about her wellbeing than strictly profits. Thank you for providing the service you do for us and others!

My daughter was incredibly excited to begin therapy here. She attended for several months, during…read morewhich her therapist repeatedly canceled her appointments the same day they were scheduled to occur. Of course, the inconvenience this posed to both my daughter and myself was never considered. However, when our family suffered a sudden death, and my daughter needed a same-day cancelation, this organization hit her account with a $75 charge. Policy or not, this is bad business practice and goes against everything this company claims to stand for. We expected understanding. We expected support. Instead, it was all about the money they felt they were out. This also happened to be the time my daughter let them know she would be discontinuing therapy at Courage Reins because she felt they were not adequately paying attention to or addressing her mental health needs. While we were told repeatedly this charge would be refunded, it was not, and both our calls and e-mails were ignored. Never mind the likely thousands of dollars they billed our insurance, they felt entitled to an additional $75 as a punitive measure when our family suffered a loss we could not have anticipated. Beware. They pretend to care about the mental health of their clients, but it's really all about their bottom line.

The staff is wonderful with the kids. They are caring, kind and super patient with everyone. Along…read morewith the staff they also have volunteers who come and help. The Aminals are trained very well. Even with kids in a full scream they are perfectly calm.

Jake was awesome. Went to him right after getting the cast off from Tennis Elbow surgery and he had…read moreme to 95% motion within 12 weeks.

I had a great experience with the different therapists that I worked with at Dry Creek Physical…read moreTherapy in Saratoga Springs! I would highly recommend their team! Scott Maw took over my therapy when my original therapist moved, and he has just been amazing to work with. He really cares about getting you back to being able to perform your everyday activities. I had to have my knee manipulated and Scott made sure to find me a spot in his schedule so that I would be able to get in to see him on the day of my procedure. He really listens to your concerns and wants to see you succeed! I will definitely be coming back for all my other physical therapy needs!

Please pay special attention to the multiple one star reviews for this woman! They are not…read moreexaggerating when they say she should have her business license taken away. Horrible person, horrible atmosphere, and horrible service. Alice W Lee was rude, inconsiderate, impatient and extremely entitled. I'm not sure why she decided to take a job in a service field considering her inability to care for or be kind to other people. You can get better therapy from a homeless person on the side of the road, and it would be a whole lot cheaper! I would not recommend her at all, she needs to be reported to authorities.

I am a close family member of one of her patients…read more Dr. Lee is manipulative, cold, and unempathetic, and she has no sense of care or responsibility towards her patients. She will gladly exploit people in vulnerable positions for her own gain. Her manipulation process breaks down as follows: First, she establishes that the only way to heal from whatever issue you come to her with is her holistic medicine. She clearly emphasizes that it is her and only her who can execute this process effectively, making you dependent on her care. Then, she charges ridiculous fees ($500 per HOUR) and sets unbelieveable terms (no cancellation of meetings) to trap you. Should you try to pull away or cancel treatment, she is not afraid to put fears of relapse or failure in your head to try to keep you on a short leash and thickening her pockets. Look elsewhere for effective alternative medicine with actual atruistic intentions.

When our Mom was in memory care until her passing, my sister and I depended on the caring,…read morewonderful people to help us and to help our Mom. They spend time with her, communicated with us, notice patterns and helped her have company, be happier and looked after. I can't imagine not having their insight and help. Highly recommend! Thank you Beyond Senior Care,