Becky has been so great with my daughter. Speech therapy has improved my daughter's pronunciation…read moreskills so much that it is now rare for me to not understand her. I'm so happy we chose to go here because everyone can tell a difference in her speech now.

We had a deeply disappointing experience here…read more We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress -- it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations.

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA…read more Repeated scheduling failures, "clerical errors," and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that "communication fell through the cracks" and no technician was available. I had to drag my screaming, kicking child, who didn't understand why he couldn't go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12-4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a "clerical error" had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a "waiver" rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child's nervous system will be treated as collateral damage of "clerical errors" and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

It's truly been wonderful working with you over the past couple of months. We've seen such…read moreincredible progress in David--not just in his speech, but also in his confidence and willingness to communicate. Your patience, and creativity, have made a huge difference. It's clear how much thought and care you put into each session.

Legendary Pediatric truly cares and helped our child get better. They are the 3rd pediatric OT…read morecompany we have gone to over the years, and it has been far and above the best experience among them. They made the schedule manageable and appropriate for the level of care she needed. The homework assignments were personalized and simple to do so they could fit naturally into our lives, while still being very relevant to what she needed and helpful for her. We saw progress at every 3 month interval, and in less time than we expected, she was testing within the appropriate range and no longer needing care! Thank you for supporting our child and our whole family. Thank you for helping prepare our daughter for life. Thank you for caring more about her wellbeing than strictly profits. Thank you for providing the service you do for us and others!

My daughter was incredibly excited to begin therapy here. She attended for several months, during…read morewhich her therapist repeatedly canceled her appointments the same day they were scheduled to occur. Of course, the inconvenience this posed to both my daughter and myself was never considered. However, when our family suffered a sudden death, and my daughter needed a same-day cancelation, this organization hit her account with a $75 charge. Policy or not, this is bad business practice and goes against everything this company claims to stand for. We expected understanding. We expected support. Instead, it was all about the money they felt they were out. This also happened to be the time my daughter let them know she would be discontinuing therapy at Courage Reins because she felt they were not adequately paying attention to or addressing her mental health needs. While we were told repeatedly this charge would be refunded, it was not, and both our calls and e-mails were ignored. Never mind the likely thousands of dollars they billed our insurance, they felt entitled to an additional $75 as a punitive measure when our family suffered a loss we could not have anticipated. Beware. They pretend to care about the mental health of their clients, but it's really all about their bottom line.

The staff is wonderful with the kids. They are caring, kind and super patient with everyone. Along…read morewith the staff they also have volunteers who come and help. The Aminals are trained very well. Even with kids in a full scream they are perfectly calm.

Jake was awesome. Went to him right after getting the cast off from Tennis Elbow surgery and he had…read moreme to 95% motion within 12 weeks.

I had a great experience with the different therapists that I worked with at Dry Creek Physical…read moreTherapy in Saratoga Springs! I would highly recommend their team! Scott Maw took over my therapy when my original therapist moved, and he has just been amazing to work with. He really cares about getting you back to being able to perform your everyday activities. I had to have my knee manipulated and Scott made sure to find me a spot in his schedule so that I would be able to get in to see him on the day of my procedure. He really listens to your concerns and wants to see you succeed! I will definitely be coming back for all my other physical therapy needs!

Applegate was amazing. The care they gave to my Father-in-law was outstanding. They were kind,…read moresweet, loving and friendly. Would answer any questions we had and would just sit with us and my father in law for hours. I can not recommend this company enough. The service and care is beyond exceptional.

**We will definitely be hiring Amy again in the future and would 100% recommend her to anyone…read morewanting a joyful/natural birth experience.** We hired Amy to be our midwife for our first baby and it was truly a Joyful birth. She really cares about us, and listens to our views and how we felt. She is really sincere and has the well being of the baby and the mom at top priority. Me and my wife decided to have a home birth. Amy helped us feel very capable and comfortable with the birth of our son in our home. And everything went very well. Her post natal care was very good, she didn't leave until both the mom and the baby were in good condition while she met their needs. We strongly recommend her Bradley Method class. It was very enjoyable and was really good to learn in preparation for our birth. Amy does a really good job teaching that class and uses lots of updated information, real world experiences, and realistic scenarios. Because of this class, we were so excited for our birth and when our son ended up coming early, we were more than prepared for it. She is very knowledgable and keeps up with her education. When we had questions, she had answers that came with books and research studies to support what she said. Our prenatal and post natal visits were comfortable and enjoyable. We will definitely be hiring Amy again in the future and would 100% recommend her to anyone wanting a joyful/natural birth experience.

Unfortunately, my experience with Amy as a midwife was deeply disappointing and, at times,…read moredistressing. While she was kind and personable during our prenatal visits, her support during my labor and birth fell far short of expectations. I have rewatched the 10 hours of footage from my labor and birth - so these are actual accounts and not just from my memory. Amy did not consistently show up when I needed her most. I was in labor for 31 hours before she arrived to stay. Although she checked on me briefly around the 12-hour mark, she was hesitant to return that evening and seemed bothered when asked. Despite living just five minutes away, she made it clear she didn't want to leave her equipment behind, citing how expensive it was, which felt inappropriate and untrusting, especially during such a vulnerable time. My doula had to convince her to leave her birth stool at my house before leaving for the night. Throughout the night and next morning, while my labor progressed, she remained largely unavailable. She mentioned needing to serve lunch at her child's school, which felt like a higher priority than my care. By the time she returned, 31 hours in, I was fully dilated. At that point, she spent a surprising amount of time disengaged, making tea and sitting on her phone rather than actively supporting me. When complications arose that Amy couldn't solve due to her inexperience, I was transferred to a birth center for a Vacuum extraction attempt, the situation became more traumatic. Her partner Kristy, whom I had never met before, was harsh and unsupportive, aggressively pushing me to continue despite my obvious exhaustion after 40+ hours of labor. Their bedside manner during this time was extremely lacking and added emotional stress to an already intense experience. The lack of communication and support continued well after the birth. After giving birth, Amy left the center first and then missed our scheduled 24-hour follow-up. I had to reach out to her myself, only to receive a vague response about a personal family issue that had come up, without any prior notice. When I asked her for guidance about jaundice, her text response was a single word: "breastfeeding." When I needed help breastfeeding because my newborn wasn't latching properly, she helped me for 5 min then gave me a card for a LC. When I raised my concerns, she responded by saying she thought I didn't want her there during labor because I had my doula, which was simply untrue and baffling. She repeatedly mentioned family obligations as reasons for her absence, which gave the impression that her priorities were elsewhere. Additionally, throughout our care, I felt judged for choosing a Hypnobirthing class over the Bradley method she preferred, and she made disparaging remarks about other clients, something I found unprofessional. This review isn't written lightly. I truly hope others can find a provider who is committed, present, and supportive when it matters most. Birth is an incredibly vulnerable experience, and everyone deserves a care team that shows up, physically, emotionally, and professionally. Amy - I'm happy to sit down and review the footage with you so you can see how poorly you showed up for me.