My daughter was incredibly excited to begin therapy here. She attended for several months, during which her therapist repeatedly canceled her appointments the same day they were scheduled to occur. Of course, the inconvenience this posed to both my daughter and myself was never considered. However, when our family suffered a sudden death, and my daughter needed a same-day cancelation, this organization hit her account with a $75 charge. Policy or not, this is bad business practice and goes against everything this company claims to stand for. We expected understanding. We expected support. Instead, it was all about the money they felt they were out. This also happened to be the time my daughter let them know she would be discontinuing therapy at Courage Reins because she felt they were not adequately paying attention to or addressing her mental health needs. While we were told repeatedly this charge would be refunded, it was not, and both our calls and e-mails were ignored. Never mind the likely thousands of dollars they billed our insurance, they felt entitled to an additional $75 as a punitive measure when our family suffered a loss we could not have anticipated. Beware. They pretend to care about the mental health of their clients, but it's really all about their bottom line. read more