We had a deeply disappointing experience here…read more We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress -- it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations.

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA…read more Repeated scheduling failures, "clerical errors," and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that "communication fell through the cracks" and no technician was available. I had to drag my screaming, kicking child, who didn't understand why he couldn't go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12-4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a "clerical error" had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a "waiver" rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child's nervous system will be treated as collateral damage of "clerical errors" and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

My daughter was incredibly excited to begin therapy here. She attended for several months, during…read morewhich her therapist repeatedly canceled her appointments the same day they were scheduled to occur. Of course, the inconvenience this posed to both my daughter and myself was never considered. However, when our family suffered a sudden death, and my daughter needed a same-day cancelation, this organization hit her account with a $75 charge. Policy or not, this is bad business practice and goes against everything this company claims to stand for. We expected understanding. We expected support. Instead, it was all about the money they felt they were out. This also happened to be the time my daughter let them know she would be discontinuing therapy at Courage Reins because she felt they were not adequately paying attention to or addressing her mental health needs. While we were told repeatedly this charge would be refunded, it was not, and both our calls and e-mails were ignored. Never mind the likely thousands of dollars they billed our insurance, they felt entitled to an additional $75 as a punitive measure when our family suffered a loss we could not have anticipated. Beware. They pretend to care about the mental health of their clients, but it's really all about their bottom line.

The staff is wonderful with the kids. They are caring, kind and super patient with everyone. Along…read morewith the staff they also have volunteers who come and help. The Aminals are trained very well. Even with kids in a full scream they are perfectly calm.

The owners and staff are AMAZING here! Very very thankful for them! :) super helpful with anything!…read moreWe love coming here! Thank you for everything that you do!!

This place is a complete joke. We took our special needs daughter to this place, back in 2019. They…read morewould not let us as parents, go back there as "it would be a distraction". Nothing they tried was working for my daughter. We paid on time in full every time. We left and a few years later they sent us to collections and to court. Saying stuff about late fees and us still owing, when we proved that we owe nothing. They are making stuff up to try to get your money. BUYER BEWARE!!!

My mother was a full-time resident for two years at this facility. The staff is extremely caring…read moreand compassionate. Amy, the director, is communicative and genuinely cared for our mother. The nurses & CNA's are attentive, patient, and most importantly, compassionate to the residents. They take the time to get to know residents individually and care. Highly recommended this facility! Thank you for all you have done for our family!

This facility is great. The staff are very caring, very responsive. Great therapy staff! Clean and…read morewell maintained. I would definitely recommend if you're in need of a skilled nursing facility!

I highly recommend Back at Work Physical Therapy in Pleasant Grove. The therapist and staff are…read moregreat. I was impressed with their professional facility, personalized attention, and how they provided a pleasant experience with fantastic results.

From the owner: Back at Work Physical Therapy located in Pleasant Grove, UT is a leading outpatient physical…read moretherapy clinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

I have visited David Butler DPT several times, and am continually impressed with his knowledge and…read morecaring. I came in with chronic Achilles tendon pain that had been hobbling me for six months. At that first visit he identified what the problem was, and over the next several visits, he showed me exercises and techniques to help this problem. Now, 8 months later, I am totally free of this pain, back to walking and riding my bike. I totally recommend David Butler and this clinic to anyone in need of Physical Therapy help, or anyone with muscle/joint pain.

I have had a few injuries treated by David Butler and each experience was phenomenal!…read moreThis most recent experience of mine really takes the cake. To sum it up, I walked in with crutches and left without them (no, he didn't steal my crutches, haha!). I had hurt my ankle and I wasn't able to walk on it without pain, he took a look at my ankle, found where the pain was, and then he showed me exactly what bone and tendons were causing my pain on an anatomy app he has on his tablet. He then did all sorts of weird things to my ankle that I don't understand that physical therapists do, and then he taped it with a knob inside the tape to help keep my cuboid in place. After that, I was able to walk without my crutches. Absolutely amazing! All my other injuries have been treated with care, humor, understanding, thoroughness, and speed. I will never like the ASTYM treatment, but dang it, it WORKS. hahaha! If you have an injury, go see him, he's a miracle worker!