Rude customer service at the counter, completely disorganized. Stopped my mail for a vacation and…read morestopped in to pick up.... Thankfully I have the Informed Delivery app cause my mail and packages took 25 minutes to locate within the Post Office. I knew exactly what I was expecting and they had to find them. I've had many other issues that have required the Post Masters attention. DO NOT TRUST HIM... We had a phone call about a mail box relocation, granted me permission as to the EXACT location, then after I cemented the post and got the boxes set up he decided that the location needed to be on the other side of the street. Dozens of emails were exchanged after that showing his character. He should not be in a customer service position at all. Very rude and can not be trusted. My delivery service was non-existent for 4 days, on the 5th day I sent him an email asking him if there was a problem. He responded in the most unprofessional manner and completely condescending.... I was forced into getting a PO Box because I can not depend on any service at all. Once there is a change at the Post Master level, maybe the quality of service can come back to par. Right now, this post office is a joke. Don't bother contacting them if there is an issue, just go straight to USPS Consumer Affairs and file a complaint with them.

I just love this charming little post office. The man who works there is always so helpful. It's…read morenice to be able to stop in to a small-town place like this and get immediate service rather than go to a huge post office and wait in line forever. I hope it's able to continue to stay in business!!

For the 4th time now, a carrier came to deliver a package (prescription medications mind you) and…read moreleft the "missed delivery" slip in my mailbox rather than the door, as they did not knock or ring the door bell. This happens frequently, and one of the times I had to chase down the driver in -20° weather when I saw him drive by without even attempting to deliver a package. I called to talk to someone about it (again), and the post office lady decided to argue that "they're a trustworthy carrier, and they said they knocked and rang the door bell, you just didn't hear it". I was home all day and waiting in my livingroom (quite literally 5 feet from the door, with a massive window facing the walkway) and nobody came to the door. The service and staff at the Oconomowoc location are an absolute​ joke.

I lived in Oconomowoc for a long time now and I have friends and family that were born and raised…read morehere. It's weird but I have never been to the Oconomowoc post office before until Amazon handed off one of my items to them. Today, I decided to pickup my item because it was delayed. As a healthcare worker who feels strongly about great customer service and positive body language, I did not get this at all with this Oconomowoc post office worker. She was loud, rude, and short. I didn't mean to take up her time or waste her time. I was given a message by Amazon that my package was dropped off at the post office and I came to pick it up. I gave her my full name. Her response was, 'how do you know that it was dropped off here?" I wasn't sure if she didn't hear me or she wasn't in a good mood to listen. She had some other questions so I just showed her the message then she asked for my driver's license. Finally, she took my driver's license and asked if it's current and then left to head somewhere. When she came back she told me that it was already loaded up and will be delivered today but this time she sounded more calm in her voice. I just smiled at her and thanked her and then exited the building. I guess the worst thing is no one did anything during the time when she was rude not even her co-worker next to her or the long time customers. Maybe everyone is used it and that's why she thinks it's okay to continue the behavior. Maybe it's never been corrected. Maybe she is the boss and there is no one to stop the behavior. Maybe she is related to a higher up. Anyway, I can always tell when a person hates their job, don't like people, and treat people the way they do because of lack of discipline. I will avoid ever going back there again. I will never forget how that place made me feel.

Great customer service and very accommodating! Young man…read morecame out to our truck, measured and carried in a large and heavy item !!! Very busy store along with all the Amazon returns they have to handle!! Thank you

I needed a comprehensive understanding of UPS's policy for shipping a certain item. The answers to…read moremy questions received from UPS's corporate office conflicted with answers I received from UPS store in Delafield WI. The manager of that store, John was able to confirm for me in writing that the answers I received from his store were indeed accurate, so that I could proceed with full confidence that I was adhering to UPS policy. I was very impressed with John's concern, initiative, and ability to resolve this issue.

Come to this location and you'll remember how wonderful it is to live in Wisconsin! Ask for Jon or…read moreMary Jo and be prepared to feel like their favorite customer! You will experience unparalleled dedication and friendliness!

I had a package to send out but confused about all the options. I was helped for the most cost…read moreefficient way for me to ship my package so it arrive when i wanted it to! Super helpful

Indeed send packages a few days a week and have been visiting this post office for the last 21…read moreyears. Staff is always knowledgeable and friendly. The lobby is clean and product is regularly stocked well. Usually doesn't take more than a few minutes to get in and out unless someone is getting a passport or opening a P.O. Box or something like that.

The city's Post Office provides good passport services…read more The staff is professional and thorough with the paperwork. TIP: I definitely recommend you to get your pictures taken at the post office. I had mine taken at Walgreens at the same price. You are better off having the post office staff taking them; they might let you smile...just like it's posted on the passport services website!

What can be said, friendly, courteous, and always have greeted me with a smile…read more All the services of the bigger post offices in a smaller building as it is located in a smaller town.

We love our Sussex Post Office. The staff is friendly and helpful and they always take the time to…read moremake sure I use the right packaging and the best options for sending my packages.

the staff is so helpful every visit. they are also friendly and polite! i am so lucky to be able to…read morewalk there.

Best post office around town. Friendly staff is always helpful and courteous and they have ample…read moreparking and post boxes throughout outside and one inside the door makes it very convenient.