Well it's been a bad year for Watertown, wi postal office. We are lucky to get our mail delivery…read more It's after 8 pm, and never arrived. How about you do rural area first, and let the city routes go last. It would be nice for a change and will finally get our mail. Your service for US mail sucks! It's the worst it has every been. You better not raise your postal rates, or start giving customers refunds.

I also found the postmaster very rude and mostly unavailable. The staff person who answers the…read morephone was very helpful and polite. The handicap parking is 1/2 a block from the entry. Nonhandicapped people park right out front. Hmmmm. No automatic door for elderly or handicapped. This post office is handicapped unfriendly.

For the 4th time now, a carrier came to deliver a package (prescription medications mind you) and…read moreleft the "missed delivery" slip in my mailbox rather than the door, as they did not knock or ring the door bell. This happens frequently, and one of the times I had to chase down the driver in -20° weather when I saw him drive by without even attempting to deliver a package. I called to talk to someone about it (again), and the post office lady decided to argue that "they're a trustworthy carrier, and they said they knocked and rang the door bell, you just didn't hear it". I was home all day and waiting in my livingroom (quite literally 5 feet from the door, with a massive window facing the walkway) and nobody came to the door. The service and staff at the Oconomowoc location are an absolute​ joke.

I lived in Oconomowoc for a long time now and I have friends and family that were born and raised…read morehere. It's weird but I have never been to the Oconomowoc post office before until Amazon handed off one of my items to them. Today, I decided to pickup my item because it was delayed. As a healthcare worker who feels strongly about great customer service and positive body language, I did not get this at all with this Oconomowoc post office worker. She was loud, rude, and short. I didn't mean to take up her time or waste her time. I was given a message by Amazon that my package was dropped off at the post office and I came to pick it up. I gave her my full name. Her response was, 'how do you know that it was dropped off here?" I wasn't sure if she didn't hear me or she wasn't in a good mood to listen. She had some other questions so I just showed her the message then she asked for my driver's license. Finally, she took my driver's license and asked if it's current and then left to head somewhere. When she came back she told me that it was already loaded up and will be delivered today but this time she sounded more calm in her voice. I just smiled at her and thanked her and then exited the building. I guess the worst thing is no one did anything during the time when she was rude not even her co-worker next to her or the long time customers. Maybe everyone is used it and that's why she thinks it's okay to continue the behavior. Maybe it's never been corrected. Maybe she is the boss and there is no one to stop the behavior. Maybe she is related to a higher up. Anyway, I can always tell when a person hates their job, don't like people, and treat people the way they do because of lack of discipline. I will avoid ever going back there again. I will never forget how that place made me feel.

Love this post office because of the great customer service provided by all the staff! They are…read morealways extremely helpful, cheerful, and polite. There are hardly any long lines, they will have you on your way as quick as possible. It's a pleasure to come here, thanks everyone for always going out of your way to help customers.

I was here back in December for a passport appointment for my Mom and 18-month old son. Appointment…read morewas easy to schedule, kid-friendly, and the individual who helped us was informative and made sure we had what was required. We had photos taken there and process was smooth. Both passports arrived within 6 weeks! Would definitely recommend this location for this process.

Rude customer service at the counter, completely disorganized. Stopped my mail for a vacation and…read morestopped in to pick up.... Thankfully I have the Informed Delivery app cause my mail and packages took 25 minutes to locate within the Post Office. I knew exactly what I was expecting and they had to find them. I've had many other issues that have required the Post Masters attention. DO NOT TRUST HIM... We had a phone call about a mail box relocation, granted me permission as to the EXACT location, then after I cemented the post and got the boxes set up he decided that the location needed to be on the other side of the street. Dozens of emails were exchanged after that showing his character. He should not be in a customer service position at all. Very rude and can not be trusted. My delivery service was non-existent for 4 days, on the 5th day I sent him an email asking him if there was a problem. He responded in the most unprofessional manner and completely condescending.... I was forced into getting a PO Box because I can not depend on any service at all. Once there is a change at the Post Master level, maybe the quality of service can come back to par. Right now, this post office is a joke. Don't bother contacting them if there is an issue, just go straight to USPS Consumer Affairs and file a complaint with them.

I just love this charming little post office. The man who works there is always so helpful. It's…read morenice to be able to stop in to a small-town place like this and get immediate service rather than go to a huge post office and wait in line forever. I hope it's able to continue to stay in business!!

This post office gets the job done, but it's not the most pleasant experience. The staff seemed a…read morebit rushed and not very friendly, though they were efficient and helped me quickly. The building itself feels a little outdated and could use some updates. There's a large parking lot, which is nice, but it's almost always full and hard to find a spot. Overall, it's fine for quick errands, but definitely not the most convenient location.

Good but busy post office. Big parking lot that is often filled. Great workers. Older somewhat…read morerun down building.

Best post office in the area. Polite and helpful staff. I avoid Rockford PO because the staff…read morearen't friendly or interested in customer service.

The Roscoe Post Office is a local fixture. If you have any choice, this is the Post Office to come…read moreto. Everyone is helpful and goes out of their way to get you the service that you need in the best way possible. Staff are always friendly, even if the lines are long, like around Christmas. If issues arise with unusual services, they will track them down and pursue resolution. They make themselves accountable, which doesn't happen anymore. The staff will even remember you, a nice, small town touch. But -- much of what is done in this Post Office is done exceptionally well. Staff go above their duties and job descriptions to provide superlative service that feels personal. Much appreciated. Thank you.

Indeed send packages a few days a week and have been visiting this post office for the last 21…read moreyears. Staff is always knowledgeable and friendly. The lobby is clean and product is regularly stocked well. Usually doesn't take more than a few minutes to get in and out unless someone is getting a passport or opening a P.O. Box or something like that.

The city's Post Office provides good passport services…read more The staff is professional and thorough with the paperwork. TIP: I definitely recommend you to get your pictures taken at the post office. I had mine taken at Walgreens at the same price. You are better off having the post office staff taking them; they might let you smile...just like it's posted on the passport services website!

Best post office around town. Friendly staff is always helpful and courteous and they have ample…read moreparking and post boxes throughout outside and one inside the door makes it very convenient.

Clean post office with friendly clerks. There was 1 person in front of me and they had two people…read moreworking the desk so I was in and out very quickly.