Convenient parking. Our tax dollars are subsidizing this business yet it consistently has a 20-30…read moreminute wait. Too bad this is the most efficient and effective system our government can afford. It's still better than most government offices, yet everyone can use some self improvement. My post teller was thorough fast and efficient as possible. The building is fairly modern with steel roof metal and concrete make it a cell phone dead zone. If you are lucky to have the gift of gab. Use your skills chat with your fellow resident and time will fly by quickly. 10/2025 Ambiance 3 Service 3 slow but steadily moving. Location 3 check in before entering because the building is a faraday shelter Value 4

Krissy Densing and her team are absolutely fantastic; I can't say enough about how helpful they've…read morebeen to me! Incredibly fast, efficient and above all friendly. They get a ton of people in there, especially around Tax day and Christmas, but they do the best they can with the resources they have. Ever since North Bay Business Center closed, I've been coming here to ship. Krissy and company always take great care and do a fantastic job!

Friendly and competent people. I ship a lot of packages for work and was happy to find this place…read more I actualy enjoyed going there and interacting with the employees. If you need to ship something, try this place. Also, they have printed copies of the Wall Street Journal.

Best post office in Town !! open late hours, the Staff is the best, very professional and…read moreknowledgeable

Horrible. Absolutely horrible…read more I mail quite a few items to my mother, whose mail is serviced from this location. Invariably it takes longer than expected to be delivered, or as we have experienced multiple times, items are not delivered at all. Several years ago when I was visiting her, we ordered an item from Amazon (I have an Amazon Prime account). Tracking the shipment, it showed that the item was delivered via the USPS, but we couldn't locate it ANYWHERE on her property. In fact, we watched the mail truck drive by the house that day, never stopping. When we called about this "delivery," we were told that the item was left at the next door neighbor's house (for what reason, one can only imagine). I immediately went there looking for it -- and NOPE -- nothing there. Called the Post Office back to gripe. This time I was told that they were "looking for it" and would get back with us. How can they "look for it" if they claim it's already been delivered? Well, sure enough, later that day the item showed up at the front door, with a ring on the doorbell to indicate there was something waiting for us to retrieve. My latest go-round with this location is with a flat-rate envelope I shipped from my hometown to my mother. It's got a tracking number on it, so I pulled it up online, only to be greeted with: "We attempted to deliver your item at 1:57 pm on November 24, 2017 in NAPLES, FL 34110 and a notice was left. " I immediately called my mother: she had NO mail delivery yesterday and there was NO notice left. The bizarre thing is that she was actually home all day since she was without a vehicle! Now, as I sit on hold on the phone for going on 40 minutes in an attempt to speak with someone regarding this "attempted" delivery, I'm reminded that instead of paying $6.65 to ship this item through the USPS and run the risk of it NOT being delivered, I should have bit the bullet, paid $10 and sent it UPS or FedEx instead. No wonder the USPS is losing billions every year!

Forgot to check in oh well anyway wow was it was crowded But,they had everyone moving like a well…read moreoiled machines or the lines movingly nicely

Can't say enough good things about Rick and Diane! Very competitive pricing, friendly service, and…read morejust wonderful people to work with! We will be back!

I live off Trail and came across this UPS Store by accident, and I am so glad I did. From the…read moremoment I walked in, the owners were welcoming, kind, and incredibly helpful. They truly go above and beyond!! It feels less like a transaction and more like being helped by people who genuinely care. This will absolutely be my go-to UPS Store, and I highly recommend it to anyone in the area looking for great service and friendly faces.

The person serving has a bad attitude, does not like serving, is rude, does not like to greet,…read moreargues that she chooses who she wants to serve, argues that she makes reports to the police and prohibits the entry of staff. As a recommendation, put people who have better customer service

the rudest woman I have ever seen in any post office !!!! She was on her speaker phone for 20…read moreminutes with her Comcast personal rep. 3 people deep, she didn't care what so ever. The lady in front of me kept saying she had to go work...... when I was finally to the front of the line. I said, GOOD MORNING, HOW ARE YOU.? NOTHING in response. The letter I was sending out was important and didn't trust what she would have done with it, so I left...went to the post office near Arthrex and was treated extremely wonderful!

Arrived at the USPS today at 4:45pm. Closed up tight!! Says…read moreopen 9-5pm on the door. Time to privatize the post office.

If you think that you'll never again find the good will and neighborliness you knew back home,…read moredon't despair! Come to the Bonita Springs USPS, even if you just have to buy a stamp. Stephanie, Adam and the rest of the staff are efficient and helpful, and they all seem to like each other. I usually leave with a smile on my face.

Mailed out a package from here. Weeks later it was returned. The package was marked insufficient…read morepostage. I used their kiosk to weigh and pay for the postage. The package was opened and one of the items was missing. I was mailing two pens to a friend that my mom had made. One pen was for Christmas and one was a funny pen of Trump yelling. Interesting, that the package was returned with the Trump pen, but not the Christmas one. Never mailing anything out of this post office.

I was mailing out some packages and Christmas cards. Rene was so helpful, should definitely be…read morerecognized.

This is the absolute worst Post Office I've ever heard of in my life!…read moreThank God for their supervisor named BETTY, who actually cares about her job and making sure that people get what they're supposed toget There's one guy there that is just intolerable and it's not just me because I heard so many people when I'm standing in line talking about him saying oh my gosh I hope the ball guy is not the one at the window ! And it would be correct!!! He might actually be the rudest person that has ever dealt with in my life, and the only thing I have to say to him is if you don't like your job - then quit! The mail service in my area is not great to tell you the truth, but if ever trying to track down a package, I can ask for BETTY and she always make sure to find exactly where my package is and when I'm going to have it . She has even pulled it off of a truck early morning to put it in my hand directly, or even better ... She has assisted me in taking packages to my car and apologizing that I wasn't able to get it at my home as I was supposed to .

This place is as useless as tits on a bull. I made an order in eBay and tracking showed that it was…read moreout for delivery, it was never delivered to my house and then it was sent back to the original sender and now he won't send it to me unless I give him another address. I called countless times trying to find out what went wrong and no one picked up the calls. This facility is also known as mazy town for a reason. It needs to do away with the lazy employees and get responsible folks to work in there.

Some people truly define first-class customer service. As a business owner and executive who has…read moretraveled extensively, I've learned that great organizations are often defined by the people on the front line. Today, Sara and Gwen at the Bonita Springs Post Office were exceptional. I arrived with an urgent situation involving a rain-damaged passport and upcoming travel. Sara listened, immediately engaged Gwen, and together they treated my situation with genuine understanding, professionalism, and a willingness to help. Customer-facing roles aren't always easy, which makes people like Sara and Gwen stand out even more. I sincerely hope their supervisors and leadership recognize the positive impact they make every day. Thank you, Sara and Gwen. You are outstanding representatives of what customer service should be.

I love this post office. Sure, it's dated in a 1980's vintage retro vibe, but it's conveniently…read morelocated and the associates behind the counter are very nice.