Some people truly define first-class customer service. As a business owner and executive who has…read moretraveled extensively, I've learned that great organizations are often defined by the people on the front line. Today, Sara and Gwen at the Bonita Springs Post Office were exceptional. I arrived with an urgent situation involving a rain-damaged passport and upcoming travel. Sara listened, immediately engaged Gwen, and together they treated my situation with genuine understanding, professionalism, and a willingness to help. Customer-facing roles aren't always easy, which makes people like Sara and Gwen stand out even more. I sincerely hope their supervisors and leadership recognize the positive impact they make every day. Thank you, Sara and Gwen. You are outstanding representatives of what customer service should be.

excellant, gwen was very nice and a pro. i filed for a passport, 20 min. perfect experience.read more

Best Postal store in town, friendly, helpful, wonderful selection of gift items, cards and Florida…read moretourist items. Always smiling and willing to help and suggest the best way to send something. Everyone here is great.....Thank you Betty Bailey

Friendly and competent people. I ship a lot of packages for work and was happy to find this place…read more I actualy enjoyed going there and interacting with the employees. If you need to ship something, try this place. Also, they have printed copies of the Wall Street Journal.

Convenient parking. Our tax dollars are subsidizing this business yet it consistently has a 20-30…read moreminute wait. Too bad this is the most efficient and effective system our government can afford. It's still better than most government offices, yet everyone can use some self improvement. My post teller was thorough fast and efficient as possible. The building is fairly modern with steel roof metal and concrete make it a cell phone dead zone. If you are lucky to have the gift of gab. Use your skills chat with your fellow resident and time will fly by quickly. 10/2025 Ambiance 3 Service 3 slow but steadily moving. Location 3 check in before entering because the building is a faraday shelter Value 4

Krissy Densing and her team are absolutely fantastic; I can't say enough about how helpful they've…read morebeen to me! Incredibly fast, efficient and above all friendly. They get a ton of people in there, especially around Tax day and Christmas, but they do the best they can with the resources they have. Ever since North Bay Business Center closed, I've been coming here to ship. Krissy and company always take great care and do a fantastic job!

Easyvto get in and out of when doing Amazon returns. They make it so easy and efficient. Staff was…read morefriendly and they know everyone just wants to get in and out.

I never thought I would reach the point of writing a Yelp review about a UPS employee, but after…read moremore than a year of dealing with the same individual, I've had enough. This location is incredibly convenient for me because it's so close to my workplace. I've been dropping off packages here regularly for well over a year, but I can confidently say I will NEVER return. There is a male employee with blonde/yellowish hair who is, without exaggeration, one of the rudest, most condescending, sarcastic, and downright miserable individuals I have ever encountered in a customer service setting. His attitude is consistently awful, and he treats customers as though they're inconveniencing him simply by walking through the door. His demeanor is often so unpleasant that I genuinely question how he continues to work in a customer-facing position. It's gotten to the point where I actually breathe a sigh of relief when I walk in and see that he's not working. Imagine being a regular customer and having to hope a particular employee isn't there just so you can drop off a package without being treated disrespectfully! What's even more frustrating is that I've read well over TEN other reviews describing similar experiences with what appears to be the SAME employee. Yet somehow, nothing seems to change. At this point, I have to wonder whether management is even paying attention to customer feedback or simply doesn't care. One unpleasant interaction can be overlooked. A bad day can be forgiven. But over a year of consistently rude, sarcastic, and unprofessional behavior is a pattern, not a bad day. This location may be convenient, but convenience is not worth being treated like garbage. I'll gladly drive farther to another UPS Store where basic courtesy and professionalism still exist. Management, your customers have been speaking up. Maybe it's time to start listening. To the employee I'm referring to, if you're reading this, I sincerely hope you have the day you deserve.

I visited today during prime time of the day and during the holidays. There were probably 30 people…read morein front of me. The three employees moved through each person quickly and courteously. I waited about 15 minutes until my turn. The young man who helped me was friendly, apologized for the wait and was efficient. I have been here one previous time and both were good experiences. They also offer Hallmark cards, which is nice if you realize you forgot to buy one elsewhere. Buy it, sign it and send it all in one place!

I have never had a good experience here. I will not even use this location and I only live 2 miles…read moreaway. I have had them accept a package before 5 on Friday and not post it until Monday. I had to contact the postmaster to get help. I have also witnessed an employee being extremely rude to an elderly customer. My life is too hectic to add unnecessary stress

Excellent customer service. It was fast and easy. I had to notarize a closing and send by FedEx…read more mail. Thank you

I made some copies here today. Service was excellent. They do it for you, for .30 less per color…read morecopy than Staples, and with a helpful, cheerful attitude! Support your local businesses. I was happy to today.

This is a good ole fashion place. Small, intimate Outstanding service. They offer…read moreeverything...BUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They only accept CASH ,CHECKS AND MONEY ORDERS. NOOOOOOOOOOOOOO.................. DEBIT OR CREDIT CARD. Its located inside the magnificent beautiful Hospital. With a stream & bridge elegant elevators,gift shop ,snack bar and popcorn waifing through the common area.. Free and plenty parking.

Do not go here. It is closed to the public…read more It is located inside the hospital. Due to COVID you aren't allowed in the front door.

I really like the people who work here. They do the best they can. This location suffers from the…read moresame lack of employees that every facility does. It's especially bad in the winter when we suffer from arrogant stupid people from up north. The good part is that all of the Snow Birds have left and we can now get back to normal.

Horrible. Absolutely horrible…read more I mail quite a few items to my mother, whose mail is serviced from this location. Invariably it takes longer than expected to be delivered, or as we have experienced multiple times, items are not delivered at all. Several years ago when I was visiting her, we ordered an item from Amazon (I have an Amazon Prime account). Tracking the shipment, it showed that the item was delivered via the USPS, but we couldn't locate it ANYWHERE on her property. In fact, we watched the mail truck drive by the house that day, never stopping. When we called about this "delivery," we were told that the item was left at the next door neighbor's house (for what reason, one can only imagine). I immediately went there looking for it -- and NOPE -- nothing there. Called the Post Office back to gripe. This time I was told that they were "looking for it" and would get back with us. How can they "look for it" if they claim it's already been delivered? Well, sure enough, later that day the item showed up at the front door, with a ring on the doorbell to indicate there was something waiting for us to retrieve. My latest go-round with this location is with a flat-rate envelope I shipped from my hometown to my mother. It's got a tracking number on it, so I pulled it up online, only to be greeted with: "We attempted to deliver your item at 1:57 pm on November 24, 2017 in NAPLES, FL 34110 and a notice was left. " I immediately called my mother: she had NO mail delivery yesterday and there was NO notice left. The bizarre thing is that she was actually home all day since she was without a vehicle! Now, as I sit on hold on the phone for going on 40 minutes in an attempt to speak with someone regarding this "attempted" delivery, I'm reminded that instead of paying $6.65 to ship this item through the USPS and run the risk of it NOT being delivered, I should have bit the bullet, paid $10 and sent it UPS or FedEx instead. No wonder the USPS is losing billions every year!

I've now had multiple frustrating experiences with this location. Most recently, I sent my son with…read morea prepaid Apple trade-in package and QR code, only to have staff incorrectly tell him they couldn't process the shipment because he wasn't "on the account." This was simply a prepaid return label that only needed to be scanned and accepted. Unfortunately, this isn't the first time I've encountered misinformation and inconsistent service here. Customers should be able to rely on staff to understand basic shipping procedures. Very disappointing and a waste of time.

Extraordinary service - thoughtful, fast and thorough. And by the way, I would NEVER copy any…read moredocument over 20 pages on my personal printer - I just send an email to Katie at PaknShip and she has it ready for me almost immediately. Keeps my toner cartridges alive much longer. Hard to beat!