Seth was amazing!! had a passport appointment and everything went smoothly. Quick and easyread more

Just moved up here. I went to post office to get mail Box…read morekeys. They weren't there. I was told they'd be delivered to me within 4 days. Now it's day 11 cannot reach the office by phone ... Geez pick up the phone eh?

Two Post Office locations in Montgomery, neither answer their calls, our mail is being delivered to…read morethe wrong houses in our subdivision and you can't get help to resolve the issue. When you call either post office, you either get a message that hold time is sober 1 hr to speak to a postal representative or a busy signal & disconnected. Also, it has been over a week since anyone here in Montgomery has received their mail after a Tropical Storm 2 weeks ago. We have heard that everywhere else is back up and running since last Saturday (3 days ago). This is deplorable service!!!!!!

Extremely helpful, friendly, kind, knowledgeable and professional bunch that work here.read more

Kimberly was very helpful even though they were closing down. She helped me get E-Sign Certified…read moreMail which I wasn't aware of and it was exactly what I needed. She helped me to correct the road suffix as Maps had a different suffix. All around I was impressed with her knowledge and desire to help me! I will be back!! Thank you!

I have to say that the USPS office in Tomball is just pathetic. It's a shame that a government…read moreagency is so awful. Update: I'm totally speechless. I have never seen such a pathetic government agency.

Came in to renewal my daughter's passport. And I must say I'm truly impressed with the services I…read morereceived. the workers are awesome to work with. This is my new post office. Thanks for the help today Bryant!

Very friendly staff. Not crowded…read moreGot my passport application done quickly. I normally go to other post office locations and they are usually overbooked. This office was not crowded and with plenty of parking.

Customer service 10/10…read more Went to 4 post offices around Houston trying to fix a problem and this is the only one that worked out. Every time I go here, everything is seamless and customer service is better than any post office I've been to.

12.15.23 This is a small country post office and let me tell…read moreyou, they are soooo sweet. Their customer service is something they need to schedule training classes on for other locations!!!!! I did not get the ladies name that helped me but I was so IMPRESSED! (I will get her name next time for sure) This is now my new USPS stop.

I left an online message to inquire about my mailbox key. I was surprised I even got a response…read moreback! Calling the post office left the ringer on with no response. I spoke to the customer service named Erin. She was helpful and informative and is the perfect example of excellent customer service! Did you know if you lose your mailbox key, you need to pay $50 to get a new mailbox lock and not only your mailbox key. Your request will be delayed if you go to the post office not affiliated with your zip code. You need to show proper documentation to be approved.

This branch is top notch in my book. Always have enough…read morestaff to make your visit pleasant. Everyone is respectfull and go out of there way to help you. Best USPS of in the area with out a doubt.

Angela helped me get my husbands passport renewal sent off. She made the process a breeze and even…read morewent above and beyond as she saw me with my 2 year old and 4 month she knew my hands were full. My first experience here and I will always go back to this location if I can help it. The other clerks were friendly as well. Not sure why this place has such low reviews.

1. They never answer the phone no matter what time of day…read more 2. They didn't scan my package I dropped off and now- a week later, the recipient is still waiting for it. I'll have to pack up my baby and go back up there. Wish they would just answer the phone!!

Amazing experience with a passport related matter. Fidel and Nancy went above and beyond!! Thank…read moreyou so much.

I found this post office by chance. The most pleasant experience I have ever had getting a passport…read morefor my child. The guy there, wish I could remember his name, was patient, knowledgeable and efficient. He even gave me advice and the paper work on how to renew my passport that will expire in a few months. We arrived early and he started on our paper work. By the time we left the parking lot was full. Highly recommend this location!

I visited after leaving a branch located on Walters Rd. This location was much cleaner and all the…read moreequipment worked.

Long lines always there- but Sometimes move quickly…read moredepending on who is working--if fast moving, we stay- goes fast!! If slow moving, it moves at snail's pace, so we just leave and come back another day! Take your chances with time, when you enter here.

So far a nice peaceful good place to return items. Cheaper to print labels than the other stores so…read morethat's a plus.

I had UPS pack an oil painting and ship to Dallas. The Dallas recipient notified me stating she…read morereceived a gun case and not an oil painting. She provided the packing list included with the gun case. I refunded her money. I reached out to the sender of the gun case to let him know. He said he ships a lot at this UPS location and this happens from time-to-time. I called the local UPS number and was instructed I could leave my number for a call back. The call back was from someone I could not understand. He gave me a reference number and said someone else would call me back. Someone else called and told me to call the local store directly! I replied saying that is exactly what I did. They said they would investigate. In the meantime UPS picked up the gun case delivered to my Dallas recipient. The manager of the local UPS told me he would look into what had happened. He said I did not need to come into the store and that he would keep me informed. I heard nothing from him for two days. I went into the UPS store on Saturday and asked them to have him call me. Today, (Monday afternoon), I went to the store to talk to him, Ralph, as I had not received a call back. He said he was going to call me once the painting was returned. I asked him, "retuned from where?". He went to his desk and made a phone call. He returned stating he would call me when "they" called to let him know where the painting ended up. This is THE most inefficient system I have ever experienced. I am out $300 plus the painting. There is a complete lack of urgency in any of this. Totally unacceptable.