I would like to start off by saying that I have no desire to ruin anyone's day. I am very respectful and courteous to everyone I meet.
The employee named, Sal was very rude and dismissive when I was asking questions about shipping labels. I have no reason to be treated like I was. I walked in on Saturday and there was no line. He was on his phone and not paying attention. He told me he can't do anything about printing a shipping label because I don't have a QR code. I talked to customer support on the phone and gave the employee named, Sara a copy of my prepaid shipping label with a QR code and she said my local post office can do it. It's called "label brokering." I showed him the USPS website on my phone and he didn't even look at it. He just said, "Next!" to the person in line behind me. I was shocked that I had to go to the public library, sign up for a library card and pay to print out a label when I was told by a post office customer support agent that I could do it at the Post Office. I'm very dissatisfied with this employee and he should be trained proper customer service. This process took 2 hours and should have been much easier because when I brought the printed label, he scanned it just fine. He scanned it from my phone on the first trip and didn't even look at his computer. He just stated he "couldn't do it." However, once it was printed, he scanned it with no issues. Sal needs to lose the unwarranted negative attitude. read more