Just opened on a Friday, and there's five people in line. One counter open. And a slow, but steady…read morearrival of new customers. I'm #5. Took 20 minutes. This dude moves with no deliberate speed.

The service in this post office needs to be better. The USPS hours on their official website was…read morenot the correct ones and I walked to the post office thinking it was open and it was not. For being in the capital of tourist attraction and city of San Juan, this post office is very run down and unkempt. The lettering is all displaced and from the outside looks nonfunctional. I do have to say when I entered I am entirely glad the AC was working. It is one person taking everyone on the line while another individual (this time a younger boy) was wandering around aimlessly. He could've taken some patrons to make the line lessen for the elder individual running the store at the time. USPS needs to look into renovating this location or looking into address some concerns about this location. I tried my best to update the hours and put the address correctly but the address would not edit.

Very friendly and helpful personnel. Long office hours. Parking available. Recommendedread more

Quickly after I landed I tried to ship some keys and cards to my people back in the mainland. I put…read morein an overnight and priority mail. I recorded tracking numbers when I purchased however it has been 24 hrs and both packages are still not in the system. I'm sure they probably are busy and may have some complications due to covid but this is ridiculous. I was told my package would be at its destination by now and I've yet to be able to even track it. I would've went to a different post office if I knew I had to deal with this.

One of the worst post offices. Long ridiculous waiting lines even for pickup packages or whatever…read more They can't gather a number of pickup slips for them to pick up all at once. Orher post offices would do that, not this one. If you are in a hurry, forget it!

The worst service eveeeer!!! Don't deliver the boxes to my…read morehouse. Make me come to pick them up when I paid for the service!

USPS in PR failed to outline the addresses for the metropolitan areas. No address is PR can be…read moreverified. dont take my word for it. Try to verify any address in PR using any address finder online. The incompetent postal service paves way for most packages never reaching its destiny. Sad that there is no fiscal oversight, or an audit performed. Otherwise many would be doing jail time. Just like a third-world country. Sad but true.

Not Good. I received a message that my package was delivered near the front door of my house, but…read moreI was here all day and I have not received the package. The tracking number is: 920559021342857244 Please let me know where is my package. Thanks.

The official US Post Office in Old Juan, this location is very close to the Old San Juan pier. It…read moreis air conditioned inside, and has a large number of PO boxes. It does passport services, along with stamp purchases and mailings. It wasn't too busy, and would be a good place to stop in to mail something out while in town from the cruise ships.

I saw the USPS truck and stop at Los Cipreses to give the postman a small package He questioned me,…read morein an unfriendly manner why I haven't given it to the postman in my route and then threw the package in the truck, not minding if the contents were fragile, luckily they were not. This happened today Saturday, April 6, 2024 at 2:00 pm. Is the first time this happen to me, in my experience most of the postmen I deal with are kind and servicial. Bayamón, Puerto Rico.

Sent a package from New York to Puerto Rico And then received an email saying that it was out for…read moredelivery at 6:10 a.m. in the morning at 12:00 noon I checked the tracking and now it says the package is being processed through the system. Tried calling the post office to speak to someone to see what was going on No one answers the phone.