Very friendly service with great attention to detail. They asked if what I was shipping in the…read morelarge flat rate box was fragile, and once they knew one of the items was fragile, they stamped "fragile" all over the box.

Very friendly and helpful personnel. Long office hours. Parking available. Recommendedread more

Just opened on a Friday, and there's five people in line. One counter open. And a slow, but steady…read morearrival of new customers. I'm #5. Took 20 minutes. This dude moves with no deliberate speed.

The service in this post office needs to be better. The USPS hours on their official website was…read morenot the correct ones and I walked to the post office thinking it was open and it was not. For being in the capital of tourist attraction and city of San Juan, this post office is very run down and unkempt. The lettering is all displaced and from the outside looks nonfunctional. I do have to say when I entered I am entirely glad the AC was working. It is one person taking everyone on the line while another individual (this time a younger boy) was wandering around aimlessly. He could've taken some patrons to make the line lessen for the elder individual running the store at the time. USPS needs to look into renovating this location or looking into address some concerns about this location. I tried my best to update the hours and put the address correctly but the address would not edit.

This is a family owned business. The family of this young woman, that runs the place, needs to…read moreintervene. She is often over an hour late opening. Stays closed often on Saturdays. This has been going on for 12 months. I have missed getting medicines and checks. They are often closed during their normal business hours. Poor work ethic.

It's a bit expensive to send stuff from here but the real downside of this place is its customer…read moreservice or extreme lack thereof.

I'm impressed with the USPS workers for 00966-2317. My mother is elderly (92 years old) and our…read moreMail carrier has something that cannot be taught or be included in a USPS manual. It is compassion for the elderly. After my mother fell our mail carrier delivered her mail in her balcony instead of the mailbox. She always has a smile on her face and really cares for her customers. She is not our mail carrier, she is our friend. Please recognize all the many USPS workers that are our friends.

Tienen área designada para recoger los paquetes pero aun casi siempre la tienen cerrada y eso…read moreocasiona una fila enorme ya que la mayoría de la fila es para recogido de paquetes. El post Office debería tomar en cosideracion esa alternativa de mantener la ventanilla abierta en todo momento.

The only reason I come here because this is the USPS office where they take the packages that dont…read morefit in the building box. There are more people like me, which could mean theres a long line waiting for them to look for their packages. Sometimes there are other people working there who are not in charge of this specific line that do not help at all. They keep doing their lines and not even look towards the humongous line that takes about a third of the office overall. One time I waited 20+ minutes until one of them sort of maybe almost went to call the person who was supposed to help us. I was the first in line when I went in, when I did leave about 25 minutes later there where like 15 people in line behind me. This is not the norm but I would objectively estimate that it has happened to me 60% of the time. This is frustrating, which is why I give 2 stars.

One of the worst post offices. Long ridiculous waiting lines even for pickup packages or whatever…read more They can't gather a number of pickup slips for them to pick up all at once. Orher post offices would do that, not this one. If you are in a hurry, forget it!

They do not answer their phone calls. I have been calling since 2 pm with no answer concerning a…read moreproblem I have with my mail delivery.

i have at VA of San Juan a PO BOX which i receive the mail and package because i work there, i have…read morepackages from 2/16/24 and 2/20/24. They put someone to deliver packages between 12 to 2pm, the employee have our contact information and he never call us to pick up the packages, also, when we go to the box i get the yellow slip which means that i have a package but the employee who suppose to be there until 2 pm is never there or he does not contact us or leaves before 1:30 and sometimes earlier. the result is that they return the package to the sender, you are paying for an employee who is not doing his work or left his area before the stablish. i am paying a PO Box and the service is horrible. Thinking seriously to cancel your services. and last thing, for an hour and a half i tried to contact somebody but nobody answer, i tried 8 telephone numbers.

USPS in PR failed to outline the addresses for the metropolitan areas. No address is PR can be…read moreverified. dont take my word for it. Try to verify any address in PR using any address finder online. The incompetent postal service paves way for most packages never reaching its destiny. Sad that there is no fiscal oversight, or an audit performed. Otherwise many would be doing jail time. Just like a third-world country. Sad but true.