Just opened on a Friday, and there's five people in line. One counter open. And a slow, but steady…read morearrival of new customers. I'm #5. Took 20 minutes. This dude moves with no deliberate speed.

The service in this post office needs to be better. The USPS hours on their official website was…read morenot the correct ones and I walked to the post office thinking it was open and it was not. For being in the capital of tourist attraction and city of San Juan, this post office is very run down and unkempt. The lettering is all displaced and from the outside looks nonfunctional. I do have to say when I entered I am entirely glad the AC was working. It is one person taking everyone on the line while another individual (this time a younger boy) was wandering around aimlessly. He could've taken some patrons to make the line lessen for the elder individual running the store at the time. USPS needs to look into renovating this location or looking into address some concerns about this location. I tried my best to update the hours and put the address correctly but the address would not edit.

Very friendly and helpful personnel. Long office hours. Parking available. Recommendedread more

Quickly after I landed I tried to ship some keys and cards to my people back in the mainland. I put…read morein an overnight and priority mail. I recorded tracking numbers when I purchased however it has been 24 hrs and both packages are still not in the system. I'm sure they probably are busy and may have some complications due to covid but this is ridiculous. I was told my package would be at its destination by now and I've yet to be able to even track it. I would've went to a different post office if I knew I had to deal with this.

i have at VA of San Juan a PO BOX which i receive the mail and package because i work there, i have…read morepackages from 2/16/24 and 2/20/24. They put someone to deliver packages between 12 to 2pm, the employee have our contact information and he never call us to pick up the packages, also, when we go to the box i get the yellow slip which means that i have a package but the employee who suppose to be there until 2 pm is never there or he does not contact us or leaves before 1:30 and sometimes earlier. the result is that they return the package to the sender, you are paying for an employee who is not doing his work or left his area before the stablish. i am paying a PO Box and the service is horrible. Thinking seriously to cancel your services. and last thing, for an hour and a half i tried to contact somebody but nobody answer, i tried 8 telephone numbers.

Carmen Negron-Santiago…read more El dia de ayer, 5 de mayo 2022 en Terrazas de Cupey, Trujillo Alto, Puerto Rico,00976 vino una cartera a traerme unos regalos, para el dia de las Madres, que me enviaron mis hijos de Estados Unidos. Cuando el correo llego yo sali para afuera para abrir el porton y ella se subio en la acera y me piso unas de las tapas de mis zafacones subterrado, le dijo que tuviera cuidado que se podia partir, ahi fue que ella se molesto y empezo a hablarme en un tono muy rudo, dicierdome que ella no tenia que bajarse de la guagua para hacer entregas, que la proxima vez iba a dejar una notificacion en el buzon, yo le dije pero yo estoy aqui, estoy esperando por unos regalos del dia de las madres y me dijo que no le importaba. Luego se fue, cuando de momento la veo que regresa, porque me vio chequiando las tapas de zafacon por si habia algun roto, ella regreso para tomar foto con su celular y me dijo, en mala forma, por si acaso, me lo repitio varias veces. Yo le indique que no le habia pasado nada a las tapas y que yo no voy a reportar nada porque no se rompieron pero ella siguio deciendome por si acaso, por si acaso , etc. Ella me pudo haber dicho, disculpa, fue un accidente o otra cosa en buena forma pero no tan ruda. La vecina mia fue testigo a como ella me hablo. Ella no debe de trabajar como cartera, no sabe tratar a personas y mas si somos mayores. Read More

One of the worst post offices. Long ridiculous waiting lines even for pickup packages or whatever…read more They can't gather a number of pickup slips for them to pick up all at once. Orher post offices would do that, not this one. If you are in a hurry, forget it!

The worst service eveeeer!!! Don't deliver the boxes to my…read morehouse. Make me come to pick them up when I paid for the service!

Not Good. I received a message that my package was delivered near the front door of my house, but…read moreI was here all day and I have not received the package. The tracking number is: 920559021342857244 Please let me know where is my package. Thanks.

The official US Post Office in Old Juan, this location is very close to the Old San Juan pier. It…read moreis air conditioned inside, and has a large number of PO boxes. It does passport services, along with stamp purchases and mailings. It wasn't too busy, and would be a good place to stop in to mail something out while in town from the cruise ships.

I saw the USPS truck and stop at Los Cipreses to give the postman a small package He questioned me,…read morein an unfriendly manner why I haven't given it to the postman in my route and then threw the package in the truck, not minding if the contents were fragile, luckily they were not. This happened today Saturday, April 6, 2024 at 2:00 pm. Is the first time this happen to me, in my experience most of the postmen I deal with are kind and servicial. Bayamón, Puerto Rico.

Sent a package from New York to Puerto Rico And then received an email saying that it was out for…read moredelivery at 6:10 a.m. in the morning at 12:00 noon I checked the tracking and now it says the package is being processed through the system. Tried calling the post office to speak to someone to see what was going on No one answers the phone.