Very friendly and helpful personnel. Long office hours. Parking available. Recommendedread more

Quickly after I landed I tried to ship some keys and cards to my people back in the mainland. I put…read morein an overnight and priority mail. I recorded tracking numbers when I purchased however it has been 24 hrs and both packages are still not in the system. I'm sure they probably are busy and may have some complications due to covid but this is ridiculous. I was told my package would be at its destination by now and I've yet to be able to even track it. I would've went to a different post office if I knew I had to deal with this.

Sábado 10 de agosto de 2024 tuvimos que ir a la oficina de correo de Caguas la localidad que queda…read moreen Caguas Sur, salida hacia Cayey. En Caguas hay dos oficinas de correo una queda en el Sur y la otra en el Norte. Para mi sorpresa no había fila así que la gestión de buscar un paquete fue súper rápida. Excelente servicios. Amplio estacionamiento y cuenta con una variedad de apartados postales.

Just opened on a Friday, and there's five people in line. One counter open. And a slow, but steady…read morearrival of new customers. I'm #5. Took 20 minutes. This dude moves with no deliberate speed.

The service in this post office needs to be better. The USPS hours on their official website was…read morenot the correct ones and I walked to the post office thinking it was open and it was not. For being in the capital of tourist attraction and city of San Juan, this post office is very run down and unkempt. The lettering is all displaced and from the outside looks nonfunctional. I do have to say when I entered I am entirely glad the AC was working. It is one person taking everyone on the line while another individual (this time a younger boy) was wandering around aimlessly. He could've taken some patrons to make the line lessen for the elder individual running the store at the time. USPS needs to look into renovating this location or looking into address some concerns about this location. I tried my best to update the hours and put the address correctly but the address would not edit.

Not Good. I received a message that my package was delivered near the front door of my house, but…read moreI was here all day and I have not received the package. The tracking number is: 920559021342857244 Please let me know where is my package. Thanks.

One of the worst post offices. Long ridiculous waiting lines even for pickup packages or whatever…read more They can't gather a number of pickup slips for them to pick up all at once. Orher post offices would do that, not this one. If you are in a hurry, forget it!

The worst service eveeeer!!! Don't deliver the boxes to my…read morehouse. Make me come to pick them up when I paid for the service!

Sent a package from New York to Puerto Rico And then received an email saying that it was out for…read moredelivery at 6:10 a.m. in the morning at 12:00 noon I checked the tracking and now it says the package is being processed through the system. Tried calling the post office to speak to someone to see what was going on No one answers the phone.

No joke-- worst service when it comes to passport or fingerprinting. The service is designated to…read morethe same counter. I came early this morning and still I had to wait more than an hour for something that supposed to take less than five minutes. A family of 4 was given service and took forever.However, other clerks were available to provide assistance but didn't. While other clerks were waiting for new costumers to provide service-- the post office was virtually empty. It didn't matter I walked in @ 7:45am. I even asked if there was someone else available to assist with my needs and I was curtly denied assistance. Yeap-- there you go. Good luck if your time is pressing and needs to run errands in this post office. Coming to this place early in the morning doesn't guarantee that you will be done as soon as you expected. So, after he finishes helping the Brady Bunch, he needs the counter cleared. No person can be close of his working area to process the passport of the family he assisted. This is how this place is arranged-- horrible working layout of service. Puerto Rico tries to be like USA but miserably fails to copy efficiency and competency. FYI: passports and other services that need to be confidential must have a separate room for privacy. That's how post offices interior layout is arranged in most USA post offices---just a thought. Left this crappy place after 8:45am.

The official US Post Office in Old Juan, this location is very close to the Old San Juan pier. It…read moreis air conditioned inside, and has a large number of PO boxes. It does passport services, along with stamp purchases and mailings. It wasn't too busy, and would be a good place to stop in to mail something out while in town from the cruise ships.

This is a family owned business. The family of this young woman, that runs the place, needs to…read moreintervene. She is often over an hour late opening. Stays closed often on Saturdays. This has been going on for 12 months. I have missed getting medicines and checks. They are often closed during their normal business hours. Poor work ethic.

It's a bit expensive to send stuff from here but the real downside of this place is its customer…read moreservice or extreme lack thereof.