horrible employees, don't understand the law, close early without a valid excuse, just patheticread more

Tried calling the number and cannot get through. We have live ducklings sitting there according to…read morethe tracking number and need to get them because it is so hot out.

Why is a postal worker out on the streets at 7:20 PM tonight? There's snow, sleet, and ice making…read moreconditions dangerous. This young lady should not be on the streets after sundown. You are violating the postal union contract by requiring employees to deliver mail in the dark with only a flashlight. This is unacceptable, Fowlkes. You have no right to put someone in this position.

Went here to send a parcel. The parking lot was almost full (roughly 8:30am), one or two spots…read moreleft. Be cautious and mindful about it. The place is clean and the staff are very polite and friendly. Overall a good place.

The first worker to help us was very kind, sweet and extremely accommodating. Amy on the other hand…read morewas condescending and quite rude. I had never shipped a package before so I had no knowledge you couldn't ship a computer through priority mail. So once we had everything set to go, she snarkily comes over and says that we'd have to buy a standard box in order to ship the computer, fine. The amazingly kind first worker I mentioned earlier brought us out a box someone else had already paid for and left behind because they didn't need it. Once I paid and left I quickly realized that I'd been scammed and wouldn't you know it, when I walked into the building there was Amy condescendingly speaking to an elderly woman, to which I told her to act with respect and she then rolled her eyes. I hope whoever goes to this post office never has to deal with Amy because she very clearly despises her job.

I've been going to this post office for over 35 years even though it's not the closest to me…read morebecause of the cheerful, friendly staff!

The office is fine...but they don't answer their phones....and the replacement mail people out on…read morethe route for vacationing or sick regular folks are lazy and irresponsible.... leaving valuable packages that would easily fit in my secure mailbox outside in the lobby for anyone to steal

Nothing but problematic and incredibly frustrating…read more In August and September of 2022, we had to be out of down for several weeks. Our house sitter failed to bring our mail in as instructed. So it built up in our mailbox. A letter carrier pulled it and apparently had our address listed vacant in the USPS's database. So ALL mail was returned to senders. We've made 4 personal visits (and multiple attempts to reach the Northridge Branch by phone, which they seldom answer) and were assured each and every time that the problem had been solved. It wasn't. Our mail was continuing to be returned to the senders. This caused us to be charged returned mail fees by our bank. We were forced to contact dozens of others senders to get new copies of donation reports, new debit cards because the originals were lost in this awful system, scrambling to find critical medications from our mail order that were tied up in transit, and a host of other serious problems. I finally contacted the USPS District Office in Cincinnati where a complaint report was taken. Within a couple of days, we received a handwritten note from one of our mail carriers explaining the problem was with the database that controls mail sorting. Magically, I also received a call from someone who identified himself as the branch manager saying that he personally was updating the database that very day. So, here we are months later, long after the database was supposedly corrected, and some of our mail is STILL being returned to the senders. Phone calls to the Northridge Branch are STILL not being answered. And, I'm not wasting gas driving over there again about this matter. I have another call into the District Office again. Apparently, the District Office now doesn't have enough staff to answer its phones as its automated system forced me to leave a message. In all the years I've dealt with the USPS, I have NEVER had such terrible service. And it's an organization that exists to provide service! When Louis De Joy was appointed Postmaster General, he made it clear he was going to dismantle the USPS. He came from the package delivery industry, and it's clear to me that he wants the USPS's services to be taken over by the private sector where profit is king. If this is any example of what his leadership means, then he's succeeding.

The male worker was absolutely terrible. Needs to be fired ASAP. Worst service I've ever…read moreexperienced. Waited in line for 30 minutes while he sat on his phone in the back room watching sports. The person in front of us finally left and I rang the bell multiple times. He finally came out and was an absolute asshole. After being on the phone with usps and being told that my package was at this location, he asked my zip code and didn't even bother to check and see if my package was there, he repeatedly told me because of my area code it would be at a different location. This is false as I live 2 minutes down the street from this location and I spoke to someone and they told me it was at this location. He didn't even bother once to go and check to see if my package was there. Spoke so rudely and has the worst customer service skills ever.

I went in during regular business hours to mail some certified letters. The lobby was open, but…read morethe counter was locked up tight. No one was there. I rang the bell on the counter, and nothing. There was no notice posted, nothing. Two or three more people came in with large packages to mail while I was standing there. They had to walk a ways with them to get to the post office because it is in the back corner of a strip mall. What's the point of this post office being open if no one is going to work there?

If I could give 0 stars, I would. Surly workers,…read moreinconsistent service. I can find absolutely *nothing* to recommend this post office. Additionally, my carrier whom works out of this post office, delivers mail (when it is indeed delivered!) at any time of day or night. Sometimes as early as noon, sometimes as late as 9pm. I run a business out of my house. I DEPEND

As a business owner in the midst of a pandemic providing high-end handmade accessories to clientele…read moreby way of shipping, this particular review hurts me a bit. I recently relocated to Ohio due to personal reasons and so it was, my business happens to service people all over. Being new to the area, I just use faith google, to lead me to places that can accommodate my daily needs. Shipping is a daily need. Upon entering any location I tend to learn their practices so that I am a good customer, at this particular USPS their practices continually change and this is where this complaint of customer service was birth. I walked in with my shipping bag and I was the only person in line, no surprise there. Of course, the ladies behind the counter were laughing and chatting, no harm there. I waited to be called and I said "hello" cheerfully, and the lady responded with "hello" but with a question mark at the end as if I was troubling her from doing the very thing she should be doing, her job. I pulled the three packages from my shipping bag and asked if I could ship these items, she responded condescendingly " as in you want me to ship this for you without you filling out a labeling slip that costs .99 cents." I was confused, mainly because it had been a few days since someone had spoken to me in such a tone. I then said, " I'm confused", because I was I had been to this location and many others and I had never filled out this slip that costs .99 cents ever. She then looked me dead in my eyes and said " you are not gonna tell me that I need to ship your stuff, you should have all of your stuff filled out before even approaching the counter or me". I looked at her and knew in my heart if I gave her the ugly hate she gave me, it would have been a problem and the only problem I wanted to solve was servicing my clients by having their packages sent. I handed the pen that she had given me to write on that same .99 cent mystery piece of paper and walked out. Here is the lesson, good business ideas do not make a good business, the great people implementing good business ideas make a good business. To answer the question that is lingering in your mind, no I didn't ship at the location that day. Oh, and this complaint is on the one black young lady, but the whole staff could use a refresh. Please, please stop working at jobs you don't love. You are arent doing anyone a favor, certainly not yourself. Oh, and this review is written by a black woman!

Can't get the hours. Service is always pretty good and prompt. Atmosphere is fine and clean.read more

Always very friendly. Move the line through fast. Very thorough instructions for sending packages…read moreand things abroad.

Shoutout to Maria at this UPS location! I am not usually one to leave reviews, but this is an…read moreexception. The last time I was there, I witnessed her using her bilingual skills to assist customers, and she handled it wonderfully. Her kindness and patience are out of this world! You can tell she knows what she is doing. The rest of the team is great too, but she is truly the best of the best! Great job, young lady! Keep it up.

I am devastated that my 77-year-old wheelchair-bound mother was deliberately defrauded by UPS…read moreAssistant Manager Aaron Gibson. What should have cost $10 became a $160 cash grab that has left us both shaken and violated. How They Exploited My Mother: When we desperately needed notary services for important deed documents, Gibson looked my vulnerable mother in the eye and lied. He claimed "UPS policy" prohibited the service but he'd do it "privately" for $80 per document. He scared us with fabricated stories about "$500 fees" elsewhere and businesses being "destroyed" over deed disputes. The Heartbreaking Reality: - Ohio law caps notary fees at $5.00 per document - Gibson charged $80 each - My mother was overcharged $150 (1600% above legal limit) - No receipt given for the cash he demanded - We trusted him because he was UPS management My Emotional Trauma: I feel sick knowing I watched my elderly mother get robbed while I stood there helplessly. The time pressure (recorder's office closing) and Gibson's authority made us believe his lies. Seeing my mother's confusion and distress when we learned the truth at the Montgomery County Recorder's Office was heartbreaking. Management's Callous Response: When I returned devastated and seeking justice, Manager "Jon" coldly defended Gibson's theft, showing zero empathy for what happened to my mother. What I've Done: As a practicing attorney, I've filed complaints with the Ohio Secretary of State and UPS Corporate. But no legal victory can undo the violation of trust and the emotional damage done to my family. *Please protect your elderly loved ones from these predators.*

I have a newborn and a toddler. Getting my Amazon returns to the store has been a battle. Today, I…read moreshowed up at 6:55 PM. There was already a line of 4 people returning Amazon items. William, the store clerk, greeted all of us with kindness and professionalism--which, honestly, none of us deserved for being there so late and keeping him after closing. I always come to the store because the employees are wonderful and William was a prime example of that today. William, if you read this, I'm so sorry for making you stay late but thank you for helping a harried mother of two get her Amazon returns sent, before they were too late for me to return. I hope your store manager and bosses know they have a very adept, professional and kind employee and treat you very well.

I have been dropping off returns many times over the last several years and have never had a…read moreproblem with this store. There were times when I had to stand in line, but never took longer than a couple minutes to get my taken care of and with the self service stations, makes it even faster. The employees have been very helpful when I have questions or when I take my items to the counter. I will always return to the store.