the worst fucking place ever! how about get a number people can actually call to speak to someone there!!! 3 hrs i have been on hold today and still have not gotten through to anyone!!!!! you lazy sacks of shit!!! my package was paid next day air!! nope did not get it next day by 3pm ..... day 2 still no package by 3pm even though driver marked it delivered at 11am . read more

I'm trying to find a package that was marked as delivered but never made it to my mailbox. I've called this location 10 times, by only got through twice. Both of those times I waited over 15min. The woman that answered didn't even ask for my name or tracking number before putting me on hold. I'm actually still on hold at the moment. I'm not sure if they're just putting me on hold and hoping that I'll hangup and not call back. But I need this package by tomorrow because it contains items I need for my trip this coming up weekend. I'm beyond frustrated. read more

One person at the desk with a line out the door. A man 5 people ahead of me asked to see the manager. He told him how disgraceful it was to have no one else helping. The manager listened, looked at the line, and walked back to the back room. read more

This post office does a great job of storing my packages for me for days before delivering them.

One clerk. Dude with 10 packages. Beyond slow. Please just finally give up and go away, USPS - so that we can get on (faster and better) without you. read more

FYI- packages have still not arrived, no call from the post office as promised by THREE different employees at this branch. Two presents that were not under the Christmas tree- thanks Post Office. read more

Ok so it's almost kind of silly to write a review for the post office but this place was pretty awesome compared to most. There's an awesome mural on the wall when you first walk in, the workers that I dealt with where really nice and fast, the line never seems to be long here, and there is lots of street parking. The con: it's a little cramped compared to most post offices. read more

I don't understand why people are leaving bad reviews for a post office, like yeah its the post office, you're not going to have a good time when theres waiting involved and you're an impatient baby. All the staff are calm and professional, its the customers that are self entitled and rude. Yes theres a line, yes you are probably mistaken on prices, yes you need to learn correct paperwork for international packages. read more

While a visit to the United States Post Office has never been known be a pleasant experience, this particular location achieves new heights in lousy service. I contacted this branch today in an attempt to locate a package I should have received by now. The woman I spoke with on the phone hung up on me!? If these employees are such miserable human beings, why don't they do all of us a favor and get out of the service industry? I'm certain, especially in this economy, there would be MANY people who would cheerfully take a job at the post office - and be quite happy to have it. Do yourself a favor and visit the location on Wrightwood and Ashland instead. At least the staff there are not complete jerks. read more

Coincidentally??? Two weeks after my initial review I now have a missing package that tracking says was delivered and the carrier says he delivered(on the 22nd) but I never received it! I contacted the post office got the run around for 3 days they finally told me call in the morning to talk to my mailman. I called in the AM to talk to the mailman he takes the tracking number down and puts me on hold then the supervisor comes back on the phone and says he says he delivered it. I said I understand it says delivered but I didn't get it. I wanted to know if they could look around and see if they see it anywhere. That couldn't be done. So I call the 800 number and open a case for an investigation. 9 days goes by never hear back from anyone. I call back the 800 number back and they tell me I should have heard from someone by now and give me a number to consumer affairs. I call them and tell them the situation and they put me on hold. The next person who picks up sounds awful familiar (they connected me to my post office) I tell the guy who answers all I wanted is for someone to look around there for the package he says he will do that and call me back. That was yesterday haven't heard back. I understand things happen and packages get lost. My frustration is more with the lazy workers who couldn't take a few minutes to go look around for my package. The way they treat customers is appalling! read more

Dont bother putting a hold on your mail. They will deliver it anyway. Waste of time and money in lost packages.

My "home" post office is Uptown/60640 and believe me, I only go in there if I absolutely MUST. It was deemed the worst post office in the United States in the 1990s and not much has improved since then. I shudder when I must go there. When I can, I go to Lakeview/60613 instead; it's like heaven in comparison. I can't think of a time I've had to stand in line longer than five minutes (I am semi-disabled and can't stand for very long, so this is important to me). The counterpeople have always been pleasant and competent. Once I brought in an Express Mail package slightly after 5pm (the deadline) and the guy did a little fudging with the meter to show I brought it in on time so it could be delivered the next day. They've even teased me for coming in to buy a nickel's worth of one-cent stamps. Today I had to go in to send an Express Mail envelope and was in and out within five minutes. Found a place to park on Wayne, just around the corner; no lines at 4:15; a very pleasant gentleman assisted me; and I got my business done in a way that didn't leave me stomping out in a foul mood, which is usually the case when I go to the Uptown P.O. Plus it has the pretty WPA murals. Maybe you have to have experienced the worst post office in the U.S. to write a rave about its sister station. But I have, and Lakeview is worth the extra distance and time it takes to get there. read more

This post office is killing our business. We are a private school that counts on the postal system to properly deliver our student's payments. As of 2010 many of these mail in registrations don't arrive for months from when they're postmarked! Not only do we look bad, but we've been devoting paid hours to handle each of these students situations and then calling into the post office. The post office and its manager Eileen Dody have done nothing and offered no solutions. 6 new cases this month alone have been occupying our business time. This is not normal and hurting our business. Even if you have a lot of resources, I DO NOT recommend your business set up a postal account with them. Not only do you have a large potential for delivery problems, but you will not be helped at all when they occur and waste precious time while losing face with your customers. It's a nightmare! read more

If you live between this Post Office and the one on Ashland, choose this one! It is clean with clerks who are efficient and friendly. They also have an automated center. read more

It's a post office - people are friendly but nothing that makes me feel I am doing something other than dropping off a package. I haven't had spectacular service that I can say I want to go back, but this POST OFFICE was the nearest one at the time. read more

Wow, really surprised to see all these snarling reviews. I can only assume that none of these folks has ever had to use the Uptown post office, which is uniformly terrible (one time they refused to forward a single piece of mail when we moved, despite our having filled out the form multiple times and finally begged the station manager to help -- he just couldn't do anything about his unruly carriers, he said). The Lakeview office, in contrast, has really friendly and helpful staff and I never have to wait very long. They all go out of their way to help me figure out the best way to send various packages. Plus, the WPA mural is cool. read more

I have been here several times and all I can say is it keeps getting worse! I asked the lady to tell me the prices of priority vs express and she rolled her eyes... I then asked her apologetically if I had said something wrong and she still seemed reluctant to share this information with me... WTH?! I gave them 2 stars bc this type of attitude combined with their unwillingness to help keeps the line moving as well as keeps people from cutting the line to ask a quick question. PRIVATISE the USPS. read more

I have Premium Forwarding Service ($20/week) and the Lakeview station consistently fails to forward my weekly mail. I call and they say they'll tell the carrier. I receive an email notice and a tracking number, but no mail is sent. I have the document scanning service, so I know there is mail. Charge me and don't deliver the services....that's called a scam. read more

Appreciate the mural. Get lost in it. Think of the history behind it. Look for jokes related to Parks and Recreation and then start wondering how you got to be so lucky to have such a great distraction at your local neighborhood post office. read more

Like all the other reviews on here, this post office is absolutely the worst. I have never had any of my packages delivered successfully, and they will generally drop off my package at the business next door which isn't a problem. But I will always get emails/notifications saying my package was delivered but neither the business nor I have received the package. I also tried calling this post office several times and am always on hold. It is impossible to get any packages delivered from this post office and it's beyond frustrating. read more

The fact that I have had to sign for packages over the years is frustrating. Especially when the mail person never rings the door bell for me to sign. So guess what???? When I track and confirm the package, the message always says that there is a notice left , which is never true. So I have to call and track down the package and after a long day of work, go to this post office. my problem with them is that I have actually seen them leave a notice without ever trying to ring the door bell to avoid having to track the package down. i was waiting for a very important package yesterday, and believe me when I say that I was looking out the window all day for the mail person and the mail never came. but when i checked to track my package, it said that they tried to deliver the package and a notice was left. There was no mail and there was no notice left. Why Lie about that, so now I rather just pickup the package, instead of rescheduling delivery. They are just going to screw up again anyway. This post office office doesn't get get a damn star from me. Had to give one star because they will not let me post this review unless I did. Camille read more

This place is the absolute worst post office in the US. I have had so many issues here, but the most recent incident is the last straw. I recently moved and had my mail forwarded online using the usps website. They stated that it takes 7-10 days to get your mail, fine. Fast forward 30 days and I still have no mail forwarded. I called the office and they said "we have a sub mail carrier and he did not know". So, they did not forward the mail because they had a sub!!!! And, they did not even seem to care that it was not happening. They said "I'll leave a note so the mail gets forwarded". The guy on the phone said someone would call me back tomorrow and he hung up. Lazy, rude, horrible people work at this post office. I HATE THIS POST OFFICE. read more

I sent a Christmas present to my brother in Fernley, Nevada on December 13. He never received it. After numerous phone calls and several trips to various Post Offices, I went to the Irving Park Post Office and met Mr. Wallace. He walked me through every step in an attempt to resolve my problem. He was helpful , professional, and courteous. Mr. Wallace is an asset to the USPS, and you should be made aware. Mr. Wallace has done all he can on the Chicago side of this problem. I hope that the Fernley Post Office has someone of Mr. Wallace's professional caliber to solve my lost package problem. To date, I haven't heard anything from them, but I am hopeful. read more

I don't know any post office that I love, but it seems like all of them are mis-staffed - do any of the employees actually like to work there? One employee was helpful and pointed me out of the long line to the self-service station where you weigh your packages yourself without needing an actual person's help. This place isn't a disaster by any stretch of the imagination, but even in off hours it takes so long to get anything done! read more

I use usually use this post office. They are friendly and nice tend to help. I have never had any problem with this office just one time my shipping address was added wrong in their system and I could not get my package but after speaking with the manager he called other office and asked them to correct it also he called the USPS driver to come back and bring my package as soon as possible. They are very good. read more

I cannot top the reviews written for this place; I will say it is the worst post office I have ever had to go to. By far the worst part of going there is being subject to ATROCIOUS service from lazy, angry, rude, workers that seriously don't deserve jobs in this failing economy. How the hell did they get hired? They are completely incompetent, trashy, unfair and cranky. If you HAVE to go there, EXPECT to spend more than 35 minutes waiting in line, guaranteed. You will feel like you are existing in the Jerry Springer version of the 9th circle of hell, hearing all sorts of bizarre stories, and loud screaming. You will see workers chewing gum and rolling their eyes at every customer who is lucky to get up to the front. The never ending, unreliable service will feel like you are trapped in a Kafka novel. If you live in Uptown or Andersonville, I'm sorry. read more

Can't trust the post office to deliver mail. Two important checks never made it to doctor's office which ended up in late fees. Post office needs to resign. read more

The staff members are friendly, good at their jobs and quite frankly some of them are eye candy. I love this place!

Worst post office I've ever dealt with. Two of the employees at this post office (the female supervisor especially) have gone... how should I put this... postal! They are so prideful and apathetic that they can't focus on their actual job-- customer service. I've gone in two different times with the same money order issue (I just wanted it replaced or refunded and had 1- the money order itself, 2- the stub attached AND 3- the original receipt). I didn't get the issue resolved either time because the clerk got so loud so quickly-- I felt like I was on a reality show! lol She essentially swore never to help me with my issue. She implied, insisted, that I must be doing something underhanded and that there was "something up." How much more proof does a person need than both receipts and the money order itself? I just left rather than get into it any further with this awful woman. I went back a week later, and spoke to a lovely clerk, but when the original clerk from the previous week overheard our conversation, she inserted herself into the conversation and immediately got loud again. And again insisted that I was doing something underhanded and that when I brought it in last week it looked different, I must have done something to it, etc... WTF? I'm thinking "why is this woman so f'n paranoid!" So she goes to get the supervisor, which takes 10 minutes... Ok- so enter "supervisor" , who had already decided-- before she even met me, based on the clerk's briefing, that the last thing on earth she would ever do is assist me in any way. I calmly explained my situation to her and then, incredulously, she told me she didn't need any attitude from me. I felt like I was talking to a cartoon character of an angry female postal worker because it was so stereotypical- that weird apathy (It's not my problem and I have no intention of helping you thing...) mixed with an ego so fragile that to prove her power over customers. It's in these situations that the bad employees turn things like putting a piece of paper on the counter into "throwing something at them" or or pointing a finger as "assaulting them" (they do this kind of stuff at airports, too, I've seen it). Weird. I love that whole "don't get loud with me!" thing, while they're the one actually getting loud... Ah crazy postal workers... Do postal workers not receive customer service training? Do they not get a quick tutorial on how to do the opposite of escalating situations? I will say there was a truly lovely gentleman working there. He was middle aged, caucasian, thick glasses, tall and skinny. That's all I know. But he was wonderful and helpful and completely the opposite of apathetic. As was the other innocent bystander clerk. She was a younger African American woman than the other clerk and the supervisor who were both older A.A. women. The descriptions are just to be specific about who is good and who is evil. Don't want anyone get mixed up with anyone else! My money order issue still has not been resolved. I'm hesitant to try and discuss it with any more loud, unreasonable government workers. After all-- they could go postal on me ;) read more

I wish I knew what these people did with their 8 hours a day, because it certainly is not work. I have not had mail delivered to me in the past two days (which is odd because I run a business out of my home). I often get mail that in stuffed and crunched into my mailbox and/or rain-soaked that it cannot be opened, much less read. I have also had mail returned to senders on more than one occasion when the address was documented accurately on the envelope. I have tried to resolve these issues with both the local office and the main USPS team, but this has yet to be resolved. As tax payers, we deserve and have the right to better service. read more

They have removed all the street mail boxes in the Lake View area -when you call the post office they say we are putting them back. When? They have been saying this for over a month. Poor management . read more

If I could give this post office 0 stars I would ! I own a small business and give the USPS thousands of dollars on a weekly bases and this post office in particular has the ABSOLUTE WORST SERVICE I have ever seen !!! And believe me I have seen some bad service before ! TRY YOUR HARDEST TO AVOID read more

Looks like my review isn't the only one with the same complain. Everytime I come here there's always a long ass line and only one freaken window open! What the hell man! Hire more people! read more

After not receiving mail for weeks, I called the post office today. I spoke with the branch manager explaining my situation. He explains the Mail Carrier lost the key to my building and My landlord has to replace it. I spoke to the manager of my building asking for a key to give to the PO. At this point I am told this makes the THIRD time the key has been lost by the carrier only to be replaced and placed in a secure box that only the post office has access to. read more

AWFUL. Never been more upset with an establishment. The lady who answers the phones apparently has no access to a computer system, and can't look up anything about forwarding mail and only one man in the office is able to do so and is never there? The lady said it takes 4-6 weeks to forward mail. WRONG. On every postal site it says 7-10 business days. So at the latest, most likely two weeks. Well my mail hasn't come in a month. This is a horrible post office, it's unfortunate if you live around there and must use it to forward your mail onto your next place. Horrible service, no help, and brainless people working there. Hands down worst service I've ever experienced. I see no point in why the woman answering the phones works there, she knows nothing. read more

This is the worst post office and business that I have ever dealt with. I have lived at my current residence for seven months now and I continually have issues receiving my mail. I have tried talking to people who work there multiple times, but they are short and rude and, not surprisingly, I still have trouble with my mail. It is to the point that I now have people deliver things to me by UPS or FedEx, because i know there is a 90% chance that I won't receive it via USPS. I don't know if it's the mail carrier being lazy, or the post office being unorganized, but I hope that my next apartment has a much better post office. I have been waiting on a check for a month now. The check did not reach me and was never returned to sender. This post office is just awful and something needs to be done about it. read more

I have lived in this zip code since 1990 and it is the worst. You never know if you will actually receive your mail or even whose mail you may receive. There was a stretch of time where I would receive bills weeks after they were due. When I called to complain I was told, "You know you can call ComEd and they will tell you how much you owe." Most recently I have been receiving mail after 6pm or not at all. There are certain periodicals that come on the same day every week and when they don't arrive at all, I know something is problematic. When I called to report that I did not receive mail I was rather bruskly told.. "I can't do anything about it, I have to talk to the mail carrier." Sadly, this is not a new problem it's old and ongoing and no one cares to fix it. read more

I do a lot of shopping online ( I live in a small town (-2,000 people ) and work nights, so not a lot is open when I need to do shopping. I live in Canada, on an island, it does make things a bit more tricky. However, with the internet and Amazon I shall survive. However, if I see someone is shipping via USPS, I won't order it. On average, it takes over twice as long as from anyone else. Their tracking system is a joke, and stays "locked" for days and then all of a sudden you get flooded with updates. Unless you visit the site daily, in which case you just see a page with details that haven't been there the last TWO WEEKS. Ordered something from Florida and China the same day. Chinese product arrived, was garbage, sent it back and got a replacement! My parcel from USPS that is 3 hours away from my home ( and has been for the past week ), they won't deliver it, won't let me pick it up, but they did acknowledge that my tracking number IS in fact a number from them. Fantastic customer service. Not in a rush? Don't need your parcel, or don't need it to arrive? Have hours to kill? Want to talk to an equal opportunity employer? USPS, where everyone is treated like garbage, and your parcels don't matter! USPS, because I hate myself! read more

I had a very BAD experience here. The USPS workers have NO idea how to do their job well. I had to stand in line for almost an hour??? The supervisor saw the line but didn't do nothing about it. Why do they hire old and retarded people to work at the counter? These workers DO NOT KNOW WHAT THEY ARE DOING !!! I NEVER WILL GO BACK TO THIS USPS EVER AGAIN. NO WAY! Something has to be done about this ASAP ! P.S. Whene I asked the USPS worker if I can use their tape, I was told to buy one on my own....this is just unacceptable!!!And this is NOT their only problem!!! The USPS workers DO NOT know how to use their computer.They tell the wrong information and they overcharge!!! I go to a FedEx now and I am very pleased with the FedEx service. I don't have to purchase the tape here because FedEx provides this tape for FREE ! NO waiting lines here and its open 24 hr. I am talking about the FedEx on 3001 Clark St. in Chicago IL. This is my favorite FedEx!Excellent customer service here at FedEx...Yeah! Go FedEx!!!!! read more