They are understaffed, but staff members were friendly and got the work done…read more Phlebotomist confirmed name / dob then confirmed the label with me. Scratching my head about the security (like everyone's urine sample being sat together where everyone can access) and my ID wasn't checked. Got the blood results the next morning from San Diego! Thank you.

After blood withdrawal. I have to pee. Had to wait an hour to have pee urine. In cup sample. I…read moreplace in tray near restroom, They did not monitor or keep track of it. I left the office. Is busy morning in San Jose . Results is one day. My doctor receive next day morning.

Amazing care and quick service from this place. This is definitely one of the better facilities to…read moreget blood work done, and it looks like they've recently renovated the area as well. I made an appointment and was seen within 10 minutes, even on a day where they were short staffed. They still managed to remain on schedule, and I was in and out pretty quickly. Nancy, the person taking care of me, was such a sweetheart and so compassionate towards my health situation, even sharing a bit of her own experience to make me feel comfortable. I mentioned that I was a little bit squeamish with blood draws, and she did an excellent job of distracting me. I can tell she's very skilled, she drew my blood with little to no poking around for my veins. I had no bruising, soreness or excess bleeding. Most places I've gone to would've left my arm sore for a day or two with bruising, but not here. I was back to using my arm normally within an hour. Nancy took the time to explain to me how to do my stool test at home with very clear instructions to make sure I understood. Amazing patient communication from her. To the people leaving bad reviews because they decided to "walk in" just know that these workers are trying very hard to stay on schedule and they simply cannot just take random people coming in, otherwise, the entire schedule would be delayed. That's unfair for those who took the time to SET up those appointments, just to have someone who walked in take priority. They just don't run things this way and I highly appreciate that they stick to their scheduling system because it keeps things running smoothly and respects everyone's time. Just from my experience in the lobby, I saw the staff handle people very compassionately when explaining that they couldn't accommodate walk-ins. I especially noticed the blonde staff member being incredibly patient and kind with elderly patients, children, and even people in wheelchairs. The staff here genuinely seems caring and professional. If you plan to come here, I recommend scheduling an appointment on their website. Schedule at least 2 days in advance because the time slots fill up quickly. Overall, I had a great experience and would absolutely come here again for future lab work.

I had an appointment, and I only waited a few minutes before they called me in. They have a lot of…read morestations in the back. This location gets busy, but as long as you have an appointment it seems like they have a good system. Going to make sure the line keeps moving. Parking was not a problem. It's located in a strip mall type shopping plaza with a Mexican market next-door, where I ended up buying a watermelon. I came here to get a blood test and urine test done that was ordered by my primary care physician. The guy that drew my blood was friendly and there were no complications.

I have been very impressed by the phlebotomy technician named Kelly who works here. She is very…read morewell organized and completes her work quickly and efficiently. You can expect to be in and out more quickly than at most other facilities, even if you do not have an appointment. She is also very friendly and empathetic. I have also been very happy with the minimal pain that I have felt when having blood drawn. The location is on the right as you drive north from the traffic light on Bascom as it crosses San Carlos / Stevens Creek Blvd. The location is a bit easy to miss if you are driving quickly but anyone should be able to find it without much trouble. Thanks for the great service Kelly.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

I'm happy that the lab is open on the weekends and have early hours, makes it nice to get my labs…read moredone before work. The staff are nice and friendly. Great customer service. They make the process go by fast.

The medical care I received was excellent; however, like many hospitals, their back-office billing…read moreprocess needs significant improvement. For instance, before sending a small $100 bill to a debt collector--potentially damaging a patient's credit score--they should at least have the courtesy to notify the patient, who may have simply forgotten to pay. This approach comes across as overly aggressive and raises concerns about their priorities and integrity.

I go to all of them to compare and review for those who use their service often. This one was "…read morestandard" in service and not one of the preferred I would go to again. Stuck to west San Jose and Los Gatos for better service.

This is the closest one to my house. Always try to make a online appointment first. It will save…read moreyou a lot of time. I showed up 15 minutes early as per the reminder text. I scanned in my QR code. At the exact time of my appointment they called me back. 2 minutes later I was done . The technician handling the procedure was very gentle. She didn't just jab in the needle.

Good & bad experience today. What is good is that you can schedule an appointment on line. The…read moretechnician that helped my mom was kind and very fast. I also like the the kiosk to check in and that there is a monitor that shows the names of the people waiting. However, we arrived and though we had an appointment, it still took half hour passed our appointment time to get called in. I asked the technician about that and she said it always happens. A bit frustrating.

I advise medical professionals go somewhere else to drop off samples because the employee named…read moreROSE made everything so hard and complicated. It was not a smooth process at all and her attitude is UNACCEPTABLE especially in medical professional practice place. Please not be in healthcare with that attitude. We as a home care provider will not go back there for business. I would consider her employment especially in this competitive market. However the other employees are super nice and helpful.

Experienced, Excellent Follow Through, Assist with Appts& Reminders. Very Professional & Personable.read more

I never received my Lab Test results even after 12 days. I had to reschedule my Doctor appointment…read moreto a week later. I tried calling this facility at least 10 times, but no one picks up the phone. I called my Doctor's office and they did not receive any results either. I then opened an online account, but no results there either. I think my blood was sent to a black hole, and I doubt if I ever will get results. So don't waste your time and don't take the risk of the overworked staff screwing up the blood draw. If they don't have time to pick up the phone, you can only imagine how overworked they are. I would even worry if they use clean needles and equipment or if they don't have time to wipe down any surfaces.

Great place to visit when you need a wellness check like TB, flu, vaccine shots. The staff is…read moreefficient and professional

I absolutely do not recommend this clinic. I've been waiting over a week for my TB test results,…read moreand it's now holding up my employment. This is completely unacceptable.

I needed to have some lab work done, and came by this morning. I had made an appointment online…read more I checked in and took a seat. I only waited 5 minutes and I was called back. The young lady who took my blood did a great job. Staff is really nice here with excellent quality of care.

Like others lament...if I could give zero stars... Every interaction has been shockingly inept…read more My very first appointment was a combination of preventative / catching up on immunizations / and one concern I brought up. The majority of the visit got coded Medical (I pay) even though all but one part of the visit was provider-side initiated. What a shock to get a $1383 bill on my FIRST VISIT! My insurance agreed that about $700 of the bill should have been 100% covered but it was coded as "Medical" (I asked for the tests/checkup/immunizations, not the doctor). Sutter denied my review. Instead of just taking care of it (don't they WANT to get paid - does it matter WHO FROM?), I get messages to call this number or that to figure out the bill. Now - they have my medication help prisoner for me to return but I have no confidence in this clinic to do their end of the job. I definitely can't afford to pay $700 for every doctor visit. Oh... and in 8 months of being under this doctor's "care" - visits and follow up have all been through their PA. Doc hasn't even seen me yet! On top of coding labs as Medical (I pay) and not Preventative (plan pays), my ins says their lab (Palo Alto) charges astronomically more than other labs. So, in addition to getting stuck with the bill for what should be 100% covered, I'm getting charged the Tech Tax! Fast forward, I'm at the lab to get the work done so my "care team" can take care of me - and the lab didn't even have my orders. I asked two different ways for COPIES of my lab orders and was told that they were faxed over. I'm going to have a freaking stroke before I can get my meds out of jail. I've had better experiences at DMV during rush hour. Quite possibly in the Top 3 of worst service I've received in 40 years - top to bottom.

In and out, great blood draw. Had appointment, showed up early, was taken early, no complaints.read more

It might have been because I went early on a weekday, but out of all the Quest Diagnostic locations…read moreI've been to, this definitely has been the best experience so far. The office is on the smaller side, but there's ample parking, clean facilities, and fast service/easy check-in (text). The staff was friendly and I was in and out in less than 30 min!