Good & bad experience today. What is good is that you can schedule an appointment on line. The technician that helped my mom was kind and very fast. I also like the the kiosk to check in and that there is a monitor that shows the names of the people waiting. However, we arrived and though we had an appointment, it still took half hour passed our appointment time to get called in. I asked the technician about that and she said it always happens. A bit frustrating. read more

I advise medical professionals go somewhere else to drop off samples because the employee named ROSE made everything so hard and complicated. It was not a smooth process at all and her attitude is UNACCEPTABLE especially in medical professional practice place. Please not be in healthcare with that attitude. We as a home care provider will not go back there for business. I would consider her employment especially in this competitive market. However the other employees are super nice and helpful. read more

This is the worst Quest Diagnostics in San Jose. To begin, there is no one at the front to help patients who aren't tech savvy with check-in. I saw countless patients try to ask for help and numerous phlebotomists just dismissed them and told them to wait their turn. How will they wait their turn without being checked in? The phlebotomists here are exceptionally slow and blame it on poor staffing, even though I counted at least 7 working today. As a former phlebotomist, I have knocked out waiting rooms twice the size with half the staff, so it appears as if understaffing is their go-to excuse. Once they finally call your name, you are greeted by some of the most unfriendly staff I have ever encountered. Do not bother with this clinic. Head over to their Alum Rock location or there is 2 Labcorp clinics near by Quimby. Don't bother wasting your time, especially if you're a walk-in! read more

I have to share how impressed I am with Tracy's skill and professionalism. She is truly exceptional at drawing blood. In the past, even at Stanford, I've often been sent to ultrasound-guided blood draws because my veins are difficult to find. But Tracy did it in one single poke -- even though my vein tends to move. That level of precision and confidence is rare. She made the experience quick, smooth, and stress-free. Her technique, patience, and expertise are outstanding. She absolutely deserves recognition (and honestly, a raise!). Thank you, Tracy, for your amazing work. read more

hours of operation 7:30 to 10am. arrived at 9:30 and they were already closed wtf is that? as a person who doesn't currently drive, I had to spend money to get there only to spend more just to get back home.. horrible and very unprofessional. Whoever is responsible needs to be fired immediatel. read more

I have driven to this location before, mainly for my mom. Each time, the phlebotomists here have been late, even though we had an appointment. One instance happened around Christmas eve where my mom had another scheduled appointment in the morning and was fasting. We waited over 30 minutes past the appointment time! My mom kept asking why it took so long, so I stood up and went to go ask the front desk. As I was walking, the door was open and I could hear women talking and laughing loudly in their rooms and not working at all. I understand Spanish and overheard them talking about other coworkers and patients. At this point, I went back to my mom, told her what happened, and we just decided to leave. She plans to get her blood drawn at a different site. I would not recommend anyone to come here. The staff here are unprofessional and not doing their jobs properly! They should be embarrassed of themselves for this and management needs to fix this problem. read more

I have been here a many times in the past few years and the experience has been acceptable to wtf! A few times the phlebotomisto gave me a weird look as if I am going to past out but I told them it was not in my nature to look at my arm while blood is drawn. What I was exceptionally pissed off was that i made an appointment about a few months prior to find out my appointment was canceled because it was closed which was BS! The scheduler cancelled it because they may have assumed it was a typo. Luckily I checked the night before my appointment day and found another location. Wtf scheduler or manager u suck! read more

I wonder why this lab quest has low reviews. I have been here a few times for blood test ordered from my doctor. They have kiosk electronic check in and highly recommend make appointments better than walk in. After I check in name, insurance and actually they call me right away. The waiting room is ckean, clean, hand sanitizer in the front. Everytime u come and the phelobomist is friendly, cheerful, courteous, insert needle gently my arm. They are quickly drawn my blood. And this lab is sometimes understaff so we should make appointments ahead. read more

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I went to quest lab at 757 Pacific St. in Monterey today and unfortunately I did not have an appointment. I waited over 1 1/2 hours and people kept coming in. The phlebotomist told me that they have to take all of the patients with appointments first and then they could take the walk-ins. The people with appointments never stopped coming in so I gave up and just left. At one point there was only one other person in the waiting room, so they could've called me then realizing I'd been there a long time. Unfortunately, a whole bunch of people came in. I went to community Hospital lab and was taken in and had my blood drawn as soon as I walked up to the lab desk. I will never go to quest lab again. There's never anybody at the window to answer questions They have this mobile kiosk that you sign in on and other than that you could die in the waiting room and no staff would notice. If you do not have an appointment, definitely do not go to quest lab. read more

I've been coming here ever since this location has opened. More convenient to get to since I live near by and can come straight here after work. Never had any issues with the staff or appointments. Located on the second floor, this place is clean compared to others I've been to in the past. Plenty of parking at this location. Policy for Quest has changed the past year I believe when it comes to doing labs. It's not posted but technically you're supposed to MAKE AN APPOINTMENT! If you do decide to do a walk in, expect to wait. Will you be seen? Maybe? Maybe not? To make an appointment isn't hard and if you're complaining about making appointments on the website is confusing or whatever get someone to help you. It's not rocket science. Don't expect that if you show up at this location that you'll find someone at the front desk, they're in the back drawing people's blood. So again, MAKE AN APPOINTMENT and make it easier for everyone. read more

I give Quest Diagnostics 5* this time. I made appointment with Quest at Liberty St in Fremont, CA. Jan-13-25 I was called 7 minutes before my appointment time. The phlebotomist Reena was very friendly, courteous, skillful. She was able to withdraw blood very quickly. I brought 1 order from my primary care Dr. . I was not aware that I had another order from my endocrinologist. After finishing the 1st one, Reena had to repeat the same steps for the 2nd order without complaining and upsetting. Reena is very good in getting blood, not have to switch from 1 arm to another, no bruise at all. Thank you Reena read more

I went in last week for a blood draw I was attended by Lili, she did a wonderful job. Overall, the service here has been very professional all my visits here. read more

It was once again time for a blood test, and my doctor forwarded the order to this location of Quest. I made an appointment for today at 7 am and was able to get a handicap parking spot near the entrance, arriving about half an hour before the scheduled time. I arrived early and requested the phlebotomist I always have (he uses baby needles that are barely felt). He gave me two empty collection tubes to grip in my hand during the draw so both vials filled quickly. His name is Phon Chuc and was recommended to me by the previous phlebotomist I really liked, when she was leaving to work at a different location. I rarely feel the needle going in, and because I was gripping those collection tubes the blood was quickly collected. I highly recommend this location of Quest, and especially Phon Chuc. If you are scared of needles like I am, you will no doubt feel as I do that he always makes the experience much more pleasant! read more

This is the first time we've gotten blood work done at this location so we made sure to set an appointment. The morning of the appointment, we got a text with a link to click when we arrived. I checked in with that link & chose the option to wait in the car until we received a phone call. After we got the call to go up to the 2nd floor, I walked with my mom from the car and up the stairs to the second floor. We checked in again on a kiosk. 15 mins after the appt time I checked in on the kiosk again and the kiosk said we're late and now considered a walk-in. I asked an employee why we've been switched to walk-in when we've been checked in since 8:15 when we were downstairs. She told me we were late and after she called us, we took too long to come in. I explained to her the website check in I did in the car & how I chose the option to wait outside. I added that we had to walk up here too. She kept saying we were late. I understand the stress essential workers are under due to Covid but if waiting in the car is not an option, the check in available via text should say so. It should clearly say that we needed to be physically in the waiting room. After having an altercation with that one lady, they called my mom in but didn't bother to check her temperature like they for other patients. What made things worse was staff continued to talk negatively about my mom & I as my mom got her blood work done. They were accusing us of lying that we checked in at home and came late. My mom was so upset that she confronted them & they continued to say they did nothing wrong. This is so unprofessional and I would never take my mom here again. Shame on you ladies who speak Vietnamese. We speak Vietnamese and we heard you accusing us of being liars and so did the roomful of Vietnamese patients. If you're going to work with people as a career, you shouldn't be gossiping and talking badly about your customers, this is a horrible reflection on Quest as a company. read more

This is for the Quimby Office. Absolutely awful. At 7am in the morning, the waiting room is overflowing. There are no staff on hand to answer any questions. That's only one problem. The automated check-in was unable to find the appointment. This is despite the fact that I have used that site a couple of times in the past without issue. I double checked the appointment after returning home. Nothing wrong with it. I tried contacting Quest DIagnostics. It is just a bot. No service whatsoever. On previous visits, they had the appointment, but each time I had to wait an hour past that time before I was finally served. Make sure you doctor uses a real hospital for your tests. This service is bad on every level it can be. read more

The service at this center is simply below par. There seems to be no empathy the staff has for elderly patients. My elderly father was 2 minutes late for his lab appointment and they made him wait for over an hour since he was now treated as a walk in. read more

Even with appointment, this location could take forever to process your lab work. I have visited twice and it's 30+ minutes of waiting during business hours. For anyone walking in, it can easily take 2+ hours to accommodate your request. Please explore your choices before visiting this location. Really bad! read more

I made an appointment to come in at 9:30 AM, it was a self check in service and I checked in 15 minutes before my appointment. They actually took me right away! Everyone was very professional, kind, and helpful. The person who helped me with my lab work was Nancy, she's the sweetest person ever and made the experience enjoyable! I definitely recommend them for any lab work needed! read more

Came at 1:45, signed in the standby list because I didn't have an appointment. Waited till 2:35 and this bald headed lady walked out to announce "no more testing for no appointments". I walked up to her and said I was on standby list for a very long time and she said "no more standby list after 2". Try putting a sign on next time and stop wasting everyone's time read more

Showed up 8 min late got called in 5 min asap left under 20 min. My mom was even surprised will be coming here more often

There is no front desk person and one of the technician provided very bad customer support. I came to drop off my lab specimen before the close hour. I waited at front desk for a while and a technician came out and said that I were late. He refused to take my drop off. I think he rushed to go home.....Bad service!!!! read more

Very long wait time if you're walk in. They may not take you even after you have been waiting for walk in

They are very good here but only two phlebotomist in this office. This why they don't get to answer phones because they are busy every where seems short of staff this is the only problem. read more

I don't get why this place gets a bad rep. My appointment was at 11:40 and I was out the door by 12:10. Yes there was a little wait but that's to be expected. The nurse was nice and made it super fast and easy. read more

MAKE AN APPOINTMENT! They say they're walk-in welcomed but THEY LIE. Once you get there and say you're a walk-in , they ask you to make an appointment online and do NOT take you in as walk-in. So upsetting thinking you're coming into a place to get something done, yes I understand appointments take priority before walk-ins but when I came at 6AM there was literally 2 people in the waiting room. DO NOT say you ate walk-in welcomed when you ARE NOT. Thanks . read more

Lousy service, Lousy website, and above all no one answers the phone. They want you to schedule an appointment for a blood test but in some cases, it takes weeks, or else go there and wait for several hours before you are tested. Total failure of an operation. read more

We took appt but never got any QR code and then when we reached there was no appt. Their website is not great also even for drop off specimen they need appt . Not friendly at all. read more

Very back staff and service. I took my client that was disabled. We were 2 minutes late to our appointment due to no disabled parking in the front and was told that they couldn't take his labs. read more

There's very little consideration for COVID safety protocols. People were walking in with no face masks. There's more than 7 people waiting in the waiting room (7 person occupancy). In addition, there is no hand sanitizer by the door that everyone is opening. Not only that, wait times are double what was estimated. read more

I never write reviews but this place is the worst. Was told by my doctor to come here and sign in to be a walk-in. Lady comes out and tells me they are booked so I was like ok but can I wait here to be a walk in? Simple question right? She couldn't say yes or no and kept making excuses. So I kept asking the same question over and over again. She had a meltdown and walked to the back. All I needed to know was should I sit there and wait or go home. She just kept saying well we're booked. Well we have 60 appointments. Well I know they're all gonna show up. Like ok just tell me if I can leave or not that's all I needed to know. Didn't have to make a scene at 6am. read more

If I could give this plave zero stars, I would. The lady at the front desk, Marie is unprofessional and looked like she did not like working there at all. She didn't smile at any of the customers she interacted with; no please or thank you. I went in for a simple drug screening from my employer. I did not have an appointment and I waited 1 hour and 15 minutes to be seen for a simple urine. That is just ridiculous. When I approached the register to ask how much longer, they told me another 15 minutes. Well turns out this lady did not process my paperwork because she's lazy and by the look on her face, she does not like working there. read more

We came here 30 mins before they open and was 2nd in line. When they open, everyone rushed. The staff then told everyone to sign in through the iPads. There was a guy that cut in line and took forever to sign in so we had to wait until he was done signing in. There were 2 iPads so the other person took the 2nd iPad since we were waiting for the slower guy that cut in line to finish. So we were eventually the 7th or 8 person to be called in. I told the staff that we were 2nd in Line and they did nothing about it. Very bad service. No wonder they have 1 Star here. We didn't just come early, waiting in the 38 degrees, and being 7th or 8th in Line when we were suppose to be 2nd in Line. They seem not to care at all. Disappointed. I am writing this as we are still waiting for them to call us in. read more

Rude staff. Waited 15 min after my scheduled appointment time to find out that they're not in contract with hills physician group east bay alameda. Called my insurance right there and they told the staff they are listed as in contract. I guess they mistaken my doctors group as San Jose physician group and thought I couldn't get my blood drawn here. Wasted my time. Went to another quest on alum rock went in and out 5 minutes done. I've had my blood drawn at quest before, in Fremont. This lab tech in this location really needs to improve on professionalism. read more

I'm really shocked at the negative reviews for this place. I mean, it's a lab. So it gets crowded sometimes -- so does the pharmacy. It's what you expect from a medical environment. With that said. Here's the real stuff you want to know: 1. It's clean. The lobby is welcoming. Welcoming enough for somewhere that takes your blood and urine. The inside is also immaculate. 2. The staff was nice and check in was easy. In fact, they have iPads to check in on and they call you, take your insurance cards and you do .. whatever it is you're supposed to do there. 3. The woman who took my blood was more than professional and she poked me once. Pretty good, if you ask me. I usually get poked more than once due to my small veins. Workstation was neat and tidy. Exactly what you'd expect from a lab. Oh. And they have people here that speak languages other than English, which I think is pretty smart business practice since this office is in an area where lots of people feel more comfortable speaking their native language when they're about to get poked or prodded. So if that kind of business practice offends you, you'll be offended. Got out of there with a bandaid and not gangrene on my limbs. 5 stars. read more

I had a very nice experience at the lab. Signing in at the electronic kiosk was simple and efficient. The waiting area was very clean, and the lab itself is located in a new building by Eastridge mall. I had an appointment, and my wait time was 15 minutes which is reasonable. Also, they seem to have both Vietnamese and Spanish speaking staff. Melida, the phlebotomist, was very kind, cheerful, and courteous. She helped with the front desk paperwork and drew my blood. She was professional and good at her job. read more

The staff here are something else. I came here for a drug test, and while my experience wasn't as bad, what I saw prompted me to write this. A Vietnamese woman finished her test, so she went in the waiting room and waited for her sister. One of the staff literally blurted out, "MAM YOU'RE DONE. BYE. GO." The woman was trying her best to explain that she was waiting for her sister in English, but the worker didn't care to understand, instead she looks over at her co worker and yells out, "WHAT ARE THEY EVEN HOLLERING ABOUT" The other co worker wasn't so nice either. When the Vietnamese woman was explaining something, he couldn't understand her, so he rolled his eyes and said "oh my gosh." The employees here have horrible attitudes. You're working at quest diagnostics...you're going to be dealing with patients of different diversities all the time, and if you don't have the patience to work with them, just leave. read more

No stars for this place! Now I know why it was practically empty when j arrived! The reception intake person is disgustingly rude! He didnt like the feedback I gave him so he proceeded to be a schoolgirl and chat about me to the phlebotomist that approached him at the front desk. When I asked for my paperwork back because I decided to leave he still Gave me attitude! Really Quest? You let people like this represent your company? No contact line so you don't have to hear about your shitty ghetto ass employees ....thanks a bunch! Never returning here again because I refuse to be treated like crap Any why does yelp make you put a star ....no stars at all for these lazy unprofessional clowns! read more

My doctor had request me here to draw blood for lab work. If you have any type of insurance please insure them you have it when you are in the room about to take your blood test. Christine did an amazing job with drawing my blood and she also made sure I was comfortable. I took one star off because there isn't any receptionist but there is a iPad to sign in. It may be difficult for people that speak a different language to figure it out but the people who work inside will come out and try to help you when you ask. read more

Employees are talking and gossiping and not helping the many customers waiting for their covid 19 test. Lives are at risk and its not good to keep customers waiting read more

I knew I should have avoided this place when reading the reviews but this location was close and convenient to my house. Upon arriving, there's two receptionists and no greetings. I came up and greeted the receptionist and told me to sign in. There's another lady who has quite the attitude while chewing her gum very audibly. I feel bad for those not getting the proper level of customer service needed. Definitely NOT a good impression and example of decent customer service. Stay away from this location and run as far as you can. **This review was for the front desk only. The pheblotomist who did my blood work was lovely. She was informative, skillful, and gentle with the whole process. read more