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San Jose, CA

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Silicon Valley Medical Development

3.0 (2 reviews)

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Quest Diagnostics

Quest Diagnostics

2.4(152 reviews)
1.7 mi•Burbank, Rose Garden

This place has so many bad reviews, but my experience was perfectly pleasant and smooth. I arrived…read more10 minutes early, as instructed, checked in using the link I'd received by text that morning, and took a seat. The waiting room was clean, and my name and appointment time appeared on the screen. I was called back right on time. My phlebotomist, Jackie, was courteous, kind, and personable, and her technique was excellent. I hardly felt the needle go in, and the whole thing was over before I knew it. The back office was clean and neatly organized, with individual rooms that offered privacy for each patient. The location was easy to find, and parking was no problem. Overall, it was a very easy, pleasant experience, and I would definitely use this lab again.

Day 2 with an appointment. Showed up 15 minutes early today for a 10am appointment thinking…read morechecking in early would ensure my appointment time was kept. Nope, there is again 3 people being served at a time and 25 people scheduled for now. What's worse, I just need to drop off my sample. I'm literally waiting with my bag of urine. The blood test from a couple days ago is not back yet. Normally I go to Stanford. The quality of care is so much better and you get your results same day. They just announced that standbys is 1-3 hours behind. Please for the love of the humans sanity in this room please consider the impact of your recorded messages on your screen and how the wait time impacts how many times people hear the same message. 'Easy' and 'convenient' is not accurate. Also my experience is that they don't actually share the estimated cost (this is brought to you by trying to stay sane listening to ads) Ok so got done so about 30 minutes delay from appointment time. It takes 3-5 days to get results. Again technicians are great, just everything else is not.

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Westcliff Medical Laboratories

Westcliff Medical Laboratories

1.0(3 reviews)
1.5 mi•Bascom-Forest, Rose Garden

I went to get my blood drawn this Saturday morning…read more I called before the office had opened to get directions and the answering machine referred me to an 800 number. The woman who answered told me they opened at 8:00 AM. Fine. I biked out there (about four miles) and waited. And waited. And waited. Figured maybe she meant 9:00 AM, so I waited. And waited. Finally I went next door to a nursing home, called the 800 number again -- turns out only one of the Westcliff's phlebotomy labs is open on Saturdays -- really nice for the working man, huh? -- and it sure wasn't this one. So I had fasted for 15 hours for nothing (except the discipline, I guess). Pretty ticked off and pretty hungry. Folks -- so many of our medical errands need to be done around the work schedule, and a blood draw is clearly one of them. Especially when you're talking about fasting. What -- you're supposed to eat an early dinner, get your sleep, then go through an entire day without so much as a Tic Tac for the sake of a two-minute procedure? For God's sake, SERVICE the people, service industry! What the hell.

i've been here twice in the past few months…read more the guy is really good at stabbing your arm with a thick needle. thats the initial prick of pain. then, about 30 seconds later, he jabs the needle even farther causing me more intense pain. this is the only lab where the nurse is SO rough. i've have my blood drawn at least 10-20 times in my life. this guy causes traumatic experiences. by far, he's the worst that i've ever experienced. my arm is still sore from the needle site. thats never happened to me before.

Silicon Valley Medical Development - laboratorytesting - Updated November 2026

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