I have been very impressed by the phlebotomy technician named Kelly who works here. She is very…read morewell organized and completes her work quickly and efficiently. You can expect to be in and out more quickly than at most other facilities, even if you do not have an appointment. She is also very friendly and empathetic. I have also been very happy with the minimal pain that I have felt when having blood drawn. The location is on the right as you drive north from the traffic light on Bascom as it crosses San Carlos / Stevens Creek Blvd. The location is a bit easy to miss if you are driving quickly but anyone should be able to find it without much trouble. Thanks for the great service Kelly.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

In and out in 12 minutes!…read more I was worried about going here bc of all the negative reviews. I am glad that I went anyway. Communication: I received a reminder text this morning. Thank goodness bc I completely forgot the appt! Parking: The lot was pretty full but I had no trouble finding a spot. I saw a few more near me as well. Check in: After parking, I clicked on the link in my text message and checked in from my car about 1 min early for my 11:00 appt. I walked in to see my name up on the screen already, so I knew it worked. A couple of minutes later they called my name. Service/Care: The phlebotomist was very sweet and cheerful. We chatted and after a quick poke she had 3 vials of blood. Above and beyond: I misspelled my name when setting the appointment and I was sure that it would cause confusion, but she figured it out no problem. She was patient while I got my insurance ID up on my phone to verify. I felt compelled to leave a review since the whole experience was the complete opposite of what some others reported. Have an appointment. Be on time. Remember that sometimes things happen - maybe a bathroom breaks, a phlebotomist calls in sick, a young patient takes 30 min longer than expected bc they are scared... Who knows what could happen? Luckily none of that happened while I was there and I recommend this location.

Terrible. The guy taking my blood was completely clueless and seemed like he was stoned. He took…read moresuper long at his first attempt, which hurt a lot. He tapped into a small vein and couldn't even get 1 tube of blood. He then said I needed a special "butterfly" needle. Another older nurse came and said that was not necessary and just took my blood from the other arm. It was done quickly. A few weeks later, I just got an email that they lost my blood samples. I also have a giant dark bruise that stayed for 2+ weeks. This has never happened to me before. Incompetent staff. Avoid this place.

Be prepared to wait at least 1 hour. Regularly And much…read morelonger than other locations... even if upu have an appointment

Customer service and emotional intelligence at this location are horrible. The woman at the front…read moredesk is extremely rude to the elderly and to people in general. She was yelling on the phone with customer service and then shouting at clients to sit down. At one point, she even made a strange comment about why everyone was staring at her. Of course people were staring, because she was loudly yelling at everyone in a very small office where we could all see and hear her behavior. When a man who did not speak English very well gave her the wrong information, instead of showing patience or trying to help, she screamed at him. I had to step in and use Google Translate to help him. Everyone deserves respect, and it is not the clients' fault if she hates her job or is having a bad day. She absolutely should not be working in customer service. I will never come back to this location and strongly recommend going elsewhere, even if it means driving farther. Better service and basic respect are always worth it. Overall, the experience was slow, rude, and completely impersonal.

Came in around 8 am and I was the only person there! Super kind and friendly staff, very quick…read moreexperience. Took around 10 minutes, very straightforward. I'll definitely come back here if needed.

I used to work here years ago.. 2007-2009 and it was run by a family. They were good people and…read moretreated me like their daughter. They were an elderly couple and daughter, Kim. I know that I would have climbed up if I stayed.. I was their best! Lol I enjoyed working here and learned so much from them, but I felt cheated towards the end with a paycut during recession and left. They did have me trained professionally, but I was young and had a different route in life. I see that there is a new owner now, but I'm sure they have trained him well. They were professional and would have someone who carried the same vision and traits to take over their business :) Professional drug and DNA testing!

I went to get my blood drawn this Saturday morning…read more I called before the office had opened to get directions and the answering machine referred me to an 800 number. The woman who answered told me they opened at 8:00 AM. Fine. I biked out there (about four miles) and waited. And waited. And waited. Figured maybe she meant 9:00 AM, so I waited. And waited. Finally I went next door to a nursing home, called the 800 number again -- turns out only one of the Westcliff's phlebotomy labs is open on Saturdays -- really nice for the working man, huh? -- and it sure wasn't this one. So I had fasted for 15 hours for nothing (except the discipline, I guess). Pretty ticked off and pretty hungry. Folks -- so many of our medical errands need to be done around the work schedule, and a blood draw is clearly one of them. Especially when you're talking about fasting. What -- you're supposed to eat an early dinner, get your sleep, then go through an entire day without so much as a Tic Tac for the sake of a two-minute procedure? For God's sake, SERVICE the people, service industry! What the hell.

i've been here twice in the past few months…read more the guy is really good at stabbing your arm with a thick needle. thats the initial prick of pain. then, about 30 seconds later, he jabs the needle even farther causing me more intense pain. this is the only lab where the nurse is SO rough. i've have my blood drawn at least 10-20 times in my life. this guy causes traumatic experiences. by far, he's the worst that i've ever experienced. my arm is still sore from the needle site. thats never happened to me before.

There is this one girl that is always super nice, so much so that we talk to each other nearly…read moreevery day, I hope she reads this! Shout out to that one girl! The owner is chill too.

I have had the great DISPLEASURE of having to deal with Central Medical Labs for the past year…read more This review is for the customer service of Rosalyn who claims to be a supervisor. I will say that I do not have a problem with the services they provide. My issue is with one person in particular who in a 5 minute phone call can ruin my day. Rosalyn should be fired for her outrageously rude customer service. She constantly hangs up on me and my staff, she raises her voice, she is short, curt and straight up rude. The only reason we stay is because it is convenient and the services they provide are not the problem. I called today to make a formal complaint and Rosalyn refused to transfer me to anyone and demanded to know why I was calling. Once I was able to get off of the phone she called my personal cell phone over and over (which I did not answer). So since I cannot get to supervisor I wrote this review in hopes that someone over at Central Medical Lab will speak to Rosalyn regarding her unprofessional behavior.