Scheduling the appointment was extremely easy - it didn't ask for any additional information. When I showed up, this was not the case. They rejected my doctor's lab order since it was not in PDF or Paper form even though it never presented that was needed. The receptionist was difficult to work with, not explaining what was needed and just airing her frustration that what I had wouldn't work, not offering any solutions. When I finally figured out what she needed, she was extremely dismissive and wouldn't help me still. The appointment itself took maybe 2-3 minutes maximum and was easy. All the time wasted since the receptionist was unhelpful. read more

Be prepared to wait at least 1 hour. Regularly And much longer than other locations... even if upu have an appointment read more

Customer service and emotional intelligence at this location are horrible. The woman at the front desk is extremely rude to the elderly and to people in general. She was yelling on the phone with customer service and then shouting at clients to sit down. At one point, she even made a strange comment about why everyone was staring at her. Of course people were staring, because she was loudly yelling at everyone in a very small office where we could all see and hear her behavior. When a man who did not speak English very well gave her the wrong information, instead of showing patience or trying to help, she screamed at him. I had to step in and use Google Translate to help him. Everyone deserves respect, and it is not the clients' fault if she hates her job or is having a bad day. She absolutely should not be working in customer service. I will never come back to this location and strongly recommend going elsewhere, even if it means driving farther. Better service and basic respect are always worth it. Overall, the experience was slow, rude, and completely impersonal. read more

Labcorp - Waiting area - Laboratory Testing Near Me - San Jose, California

This location seems to be chronically understaffed and chronically overbooked. I really feel for the employees here, but they do not make the situation any better by having the emotional capacity of a barbed wire fence. If you need labs done, don't just not go to this location, don't go to any Labcorp. The reviews are the same at all of the locations for a reason. read more

They took my blood sample. However, they never ever provided results. They charge my insurance companies, however they never ever provided results. Multiple inquiries have gone unanswered. Stay away from this business it's a fraud. read more

Everything from scheduling my appointment online to arriving here the front desk staff were very welcoming and helpful to everyone that came in as I was waiting to figure out the check In tablet. They were very patient and pleasant! The parking can be confusing as there is only 2 spots up front and then you have to drive in between 2 very narrow buildings and there's a parking lot behind the building. read more

Labcorp - Checkin at front door - Laboratory Testing Near Me - San Jose, California

For the first time EVER at any labcorp I have had terrible issues. Typically when I go to labcorp they have my labwork in the system, meaning I don't have to bring the paper form. This location refused to see me for not having a paper form of my labwork, even though I had setup an appointment beforehand. They refused to even try to address the issue and turned me away unapologetically. The labwork I needed was unable to be completed by my next appointment as a result and inhibited my treatment. The staff here are unprofessional, rude, and selfish. This is in stark contrast to other locations such as the one on 54 N Bascom. Even when I do not have the paper form of my labwork they find it efficiently in the system. Beyond that they've done the same for when I have done walk-ins. Even when they cannot find certain labs in the system, they still do what they can at this location. read more

Awful self check in. No one at the front desk if you have a question about the self check in or if it isn't working. Long waits. Horrible parking. read more

Labcorp - Laboratory Testing Near Me - San Jose, California

The 1970's feel of this one is kinda nice You get some sun Or rain while your waiting! Cramped and almost no parking but otherwise I like this lab. I go to all of them Sadly, because I need blood work often! Look at my pic of Nordstroms right out the front door! read more

Had a great experience here despite the bad reviews. Staff was super friendly and helpful and definitely witnessed them being kind and patient with others. I think if anything, it's the fault of the doctors or the patient not understanding how the process works or that just some things are out staffs' control especially when it comes to insurance. I had to take my glucose test so had to stay for an hour then get my blood drawn. There was a separate room dedicated for those who had to stay longer like me. And I didn't even feel the poke when my blood was drawn! Will be coming back here again in the future. Ps. Parking kinda sucked but I was able to find a spot. read more

This was great. Got referred here from my Dr. at Stanford and I am not disappointed. I walked in without an appointment on a Monday a little after 8:45 and was out by 9:00. It's self check in, they confirm who you are, then take your blood in less than a minute. Truly a great experience for those who hate getting blood taken. Thank you to Koosh (unsure of the spelling). He is a tall man with long grey hair, I didn't even feel the needle go in. And the woman at the counter helped me with my lab requests because I didn't have them printed. Not sure why the rating is low, I highly recommend this location. read more

Deserves 0 stars. Rude staff that cannot read documents and lab orders and does not respect privacy. The front desk staff were not able to read the lab orders and understand what test was to be done. We were asked to tell the doctor to call the facility or send a fax and were not given any Would recommend not to use this facility for any testing requirements. read more

My doctor referral didn't show up in Labcorp's system for some reason. I was a bit confused about what might have happened. As the lady at the front desk was explaining the process to me, the Asian lady (apologies for not remembering her name) also at the front desk started talking extremely rudely. Not sure how such people even get into professions like healthcare if they don't even have a tiny bit of empathy in them. Very sad and I had better experience at other Labcorp locations earlier. I don't feel like ever going back there again. She was very rude to an Indian lady too. Don't know if there is some pattern to her behavior. read more

First time here as I'm used to Kaiser. Front staff is rude. Another patient came in had a question about prior and they wouldn't even listen to her..just kept saying you are the one that imputed the info..as it's self check in only..I now know why they only have self check as I'm sure they are hoping they won't need anyone in the front because they are rude and unprofessional. All these people did was talk with each other smacking the gum in their mouth. read more

I have used this Labcorp location for the past 3 years and have never had any issues. They are always quick and professional and get my blood and get me out the door. read more

I hope to give zero. This place is small and dirty. What's outrageous is that the male nurse who drew my blood lacked skill. He caused me a lot of pain, and after he finished, blood gushed out in large drops, leaving my arm covered in blood. Absurdly, he even said, "Have you been taking any medication? I've never had a patient bleed so much." He actually suspected that my blood clotting function was poor to excuse his terrible technique. I told him, "I've had blood drawn many times elsewhere, and never has it been like today." Then he tightly wrapped my arm with a bandage, which was very painful. An hour after I got home, I removed it and found bruises and blood spots at the blood draw site. Rude, unprofessional - how did they even open this lab in the first place? read more

Do not go to this location. i had the worst service. check in lady was so rude & I cannot understand a word she said. Tech (older man tall- could be the owner, he was so rude) used the same glove when typing on computer at desk then went to take my blood work using the same gloves after he helped other patient. it looked like gloves were torn & re- used. Then it took him 5 minutes to look for my vein. He then proceeded without any caution and poked my nerves without cleaning my arm with alcohol wipes before poking. I shouted and then he pulled out the needle. He told me he will have his colleague do it. Then another lady came it & drew blood in my other arm w/o any issues. She then told me that was the nerve injury that he poked should take 2 weeks to heal. Up to now, I am still feeling numbness from that poke and have tingling sensation when opening & closing my hand. read more

I took my mother here for routine bloodwork. The customer service was terrible, front desk (who was also the tech who drew the blood) was rude and incompetent. Although we made an appt in advance, checked in on the machine as soon as we arrived, and my mother had health insurance, we still waited about 40 minutes to be seen when the lobby was almost empty. As others have said in their reviews, the place was dirty. A week later, her doctor's office still has not received the test results. And when you try to call this place, you only get an automated recording. This was a terrible experience, and we will never use this place again. read more

I have been using LabCorp for years. Efficient, nice staff & clean facilities. Those complaining need to remember WHY your there in the first place. It's not a vacation appt. it's not for a manicure appt. read more

Gross and small. With Covid floating around this space is really small and filled with people. Why not have a waiting area outside? At least moderate the number of people inside at once. We shouldn't be shoulder to shoulder. Gross. read more

They never find the order. My doc says they have sent it but Labcorp system never seems to find it. Multiple times same issue. Terrible service but not many options unfortunately read more

Mercy the front desk is a very nice helpful woman. Annie and Kush are excellent at their job drawing blood. If you guys are scared of getting a blood test, go here because they are all professionals at their jobs. read more

I came in with a time-sensitive lab order that required a specific type of kit that is currently on back order. My lab order clearly stated that my blood should be drawn, and Labcorp should call a listed number to receive an overnight shipping label to send my blood to the appropriate place. After being told to wait for 30 minutes for the "manager" to get back from lunch, he very rudely told me the kit was something I needed to have brought in myself. I specifically asked if my blood could be drawn/shipped and pointed to the directions on the bottom of my lab order, and he again very rudely said I wasn't understanding and that I needed to leave because they were closing. I reached out to my doctor and they confirmed that my blood should have been drawn and shipped. This Lapcorp location can't follow simple directions, is rude to their patients, and has now messed up the timing of a very important procedure I have coming up. Will not be coming back to this location. read more

Now you check in on an iPad which also scans ID and insurance cards. Really makes the process a bit easier and faster. I also noticed they will collect any co-pay or coinsurance amounts prior to blood draw, so it's one less thing to worry about. read more

Labcorp - Laboratory Testing Near Me - San Jose, California

I was shocked and appalled at how rude the front desk lady named Mercy was to an elderly lady trying to check in while I was there with my family member. It got so bad that the elderly lady said verbatim: "Can you please try to be just a little polite to me?" The response from Mercy at the front desk was to laugh at her and mock her. I hoped that the business had a message feature so that I could send a direct message. The front desk antics were against a brand new customer which made it even worse. Then after yelling and snapping at this elderly woman, Mercy was sugary sweet with the next customer who was a returning customer. She then told the returning customer, I might need you as a witness. This must have been in reference to the other customer asking for Mercy's name. Please believe your elderly customers if they tell you they are being verbally abused by Mercy at the front desk. I witnessed one of these events firsthand. read more

My visit today went super smoothly. I went in to get my blood drawn and made an appointment online. When I arrived, I checked in through their self checkin system which was super easy and convenient. I'm glad they open at 7am since I had to fast and be at work right after. I waited approximately 5 minutes from my appointment time to be called. We went to one of the private rooms and the whole process was painless and done within 3 minutes and they took 5 vials of blood. read more

I had an appointment at 8:00 for a blood draw. For some reason I couldn't find my barcode to check in and the lady sitting in front refused to look at my phone to see what the issue was. She made me check in without an appointment. I hate to say that this is not my only poor experience with Labcorp customer service. It appears they have issues at multiple locations read more

Hey Labcorp lady...if someone doesn't understand you because of a language barrier...raising your voice doesn't make it any easier to understand you...especially if he's an older gentleman. ALSO, if people make mistakes and they ask to fix them...don't tell them that's why you asked them to look over the paperwork in the first place...the guy realized he made a mistake and respectfully asked to fix it...the end. Alsoooooo, when you ask for MY CreDiT CARD...don't ask me to leave it at the desk... I will not leave my card with some random, RUDE, stranger. That's how people get their credit stollen. Jesus!!! A little kindness goes a long way...the end read more

This place is disgusting. The entire building needs an overhaul. It's dirty, musty, paint is peeling everywhere, holes in the walls, stains on the carpet, who knows what is splattered on the walls, floors that haven't been moped in weeks, garbage that is full first thing in the morning, bathroom that also hasn't been cleaned in recent history. Oh, and did I mention the incredibly RUDE staff and 55 minutes wait? read more

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I've had blood drawn twice at this location. I may have been lucky, but neither time was anyone else waiting ahead of me and there was parking on the street in front of the door (there is also parking in the back). Fast, clean, efficient with experienced phlebotomists. They do take appointments on their website for this location, but neither time did I have one. read more

Waiting room has a filthy carpet....dark spots scattered everywhere..Im wondering why would the management take a look at the overall appearance of this location. Girls were helpful but talk in their native language. I come to this location for my standing order every 3 months. And the dirty carpet has been there for years. It's gross. I just need to find a better lab, i mean a cleaner lab closer to where I live. read more

I had a blood drawn taken out and after the nurse pulled out the needle I had the WORST bruise on my arm

Seriously the rudest people ever. It's a double offense. I work in healthcare so I've seen it all. They act so annoyed at all the patients every time I'm here! Super unprofessional! They need to send in a regional manager in disguise to witness. It's a comedy hour for bad personalities. It's not everyone but you'll know the lady in front and one guy when you meet them ;) she bounces around a few locations in San Jose. I was here on a Saturday read more

I came in this morning with my boyfriend. He needed to get blood work. And i am so shocked by how rude this guy behind the desk is. If any patient asks a question he gets mad and responds so rudely. He answers with an attitude or if their asking a dumb question. I'm so upset that someone can be so rude especially to the elderly. I don't know how this guy has a job still. read more

Unprofessional, unwelcoming, absolutely filthy. Went to the bathroom for a urine sample and the toilet was broken.

The only reason I gave this place one star was because of the phlebotomist Mercy. She handled herself so well under the pressure of 9 pairs of angry eyes and people complaining to her every 5 minutes. She was the ONLY worker at that location. There's so much room for mistake when you have a phlebotomist rushing to get to people and their medical testing needs. It's lab corp you guys are everywhere! Spend some money and hire more people so that there's more than ONE person at each site! I'll be going to Quest Diagnostics from now on and hope to see Mercy at their location. She deserves better. read more

I have to get my blood drawn every six months and have been coming to this location for the last 6 years. Wait times were short and location is convenient so I was happy to have found a place that made the experience a bit more bearable. The last 3-4 times I've come, the wait has been crazy. I'm currently sitting here in the waiting room...it's been 40 minutes as I start to write this. They've only taken 3 people back since I got here. Also if you ever have to call them, be careful not to leave a message that includes any personal information. They have an old school type of answering machine where you can here the person leaving the message. The volume is loud and the room is small so everyone in the waiting room can hear everything you're saying in the message. If you're able to come midday for your bloodwork this place is still good, but they just don't have enough staff in the mornings. read more

I don't think this place deserves even one star! The staff is very rude and give you attitude from the moment you sign in. The owner should really consider training their employees, when working in healthcare you need to have manners and respect the patients. read more

I had my blood drawn at this place! The technician rushed through the process making the needle prick very painful. A week later, I still have bruised arm! read more

I would give zero star if i could. Front desk lady was extremely rude and condescending. I had little problem with my insurance and she was not helpful at all but very curt with her responses. I would never go back. read more