11-28-2023, 11:30 AM, went to Cox store, 103rd & Memorial, to replace a remote with a sunken/broken…read morecenter command button. Adrian greeted us at the door, asked how he could help, showed him remote and he immediately exchanged it without question. He then asked if there was anything else he could help us with and I said, in jest, he could "pay our cable bill." I also asked about the recent installation of fiber optic cable in our neighborhood. He said he could look into it, found a promotion and reduced our monthly bill quite a bit -- for ONE year anyway. He said we now had the fiber optic connection. In a follow-up Cox text message confirming transaction, I learned that our account number was also changed - not thrilled with that; but, oh well.

I called them, who we've done business with for 7 years, and they told me I was stuck in a contract…read moreand had to pay 100% of what was left on contract to cancel. I call back again another person tells me my contracts had expired months ago and I was on a month to month plan. I immediately canceled. Buyers beware of this company and their predatory contracts and trying to scare you out of canceling when you can. AT&T and t-mobile have better customer service, fraction of the price, same product. BUYERS BEWARE.

My company handles IT and Phone equipment technologies for our clients and in every instance we…read morehave to work alongside and communicate with the local dial tone and bandwidth providers. Logix and its local staff are by far the easiest bandwidth and dial tone service provider we work with; we always get a live support representative or local rep to coordinate and work alongside. One instance that comes time mind is a client of ours who was so frustrated with current services with a large local provider they cancelled services without having a backup plan. We reached out to Logix and they did a special Install for this client in under 7 days to ensure there was service when the other provider disconnected. Logix did not do this because it was an opportunity, the staff fought to get this in place because a local business would have been crippled without it.

From the owner: Business Class Internet - Cloud - Voice - Data Solutions…read more LOGIX is an integrated communications company that focuses on making telecom simple, easy and convenient for small and medium-sized businesses. Our reputation for providing a customer-focused alternative makes LOGIX an ideal partner for businesses looking for flexibility and simplicity in the way they use voice and data services. SERVING: Austin, Dallas, Houston, Fort Worth, San Antonio, Oklahoma City, and Tulsa

Would rate a 0 if possible service never last a full month consecutively, also increase in bill due…read moreto the economy yet they care? Least make the bs make sense

I lost internet for a whole week affecting my work. I cancelled their services switched to cox. I…read morereturned their modem and they are still charging me for that and sent me to collect. AVOID THESE CROOKS AT ALLL COST!!!

Jared did a great job quik and friendly. Starlink is WOW. Verizon was a piece of S**t.read more

Leo at Graves Satellite is a true professional. Very helpful and knowledgeable! He took over 30…read moreminutes out of his day to consult with me and what would normally have been a for fee service, he said it's on the house. I will need to come back to have some service done, and Leo will definitely be getting my business.

When the Internet is working, it is a great service. That being said, I've had an outage upwards…read moreof 10 times this year. All customer service is off shore and it takes a legit effort comparable to mailing in a rebate to talk to someone. My appointment was cancelled last week due to an error with their AI chat, today I was told 8am-10am for arrival. it's now nearly 2PM AND calling in for a status update, I was told "my tech was delayed and new expected arrival is 3:45PM." No communication. if you have other options, go with someone else.

I posted about a problem with Kinetic. Need to apologize. It wasn't Kinetic that created the sink…read moreholes in my yard. It was Metronet T mobile. the tech who came out today was very understanding and professional.