I HIGHLY advise anyone and everyone not to use this so called company. In order to get ANYTHING…read moredone to your account, they have a 24 hour time frame you have to wait for a tech2 programmer to call you... Not just a regular 24 time frame, but a 24 hour time frame based off of their scheduled 8 hour days!! Do the math, and they have stuck you with 3... that's right, THREE DAYS in all actuality! Their "managers" do not even have access to anything to assist a business owner such as myself in desperate need of their assistance. I could go on, but I think I've vented enough. I had no choice but to give at least 1 star as a rating.

I have never been treated with such disregard and with the worst customer service ever. I have not…read morehad internet for 3 days, finally get it connected and within 5 hours it disconnects again. Couldn't even get a signal up to 5mbps when we are supposed to be paying for 10mbps. Have called numerous times with zero actual help or attention to our problem. I am appalled that this company is still able to be in business. I don't even want to put one star on this rating because they do not even deserve that. I will be looking for further ways to voice my displeasure and utter frustration with this company.

Unbelievable waits! Came in in the morning and there was 2 people working and I was second in…read moreline. After 15mins I left because customers kept walking in with on-line appointments and the "walk-in" line was never addressed. So I made an online reservation for the next available appointment (which was 1:40pm). When I came in for my 1:40pm there was now only 1 person working, and there were 10 people in the walk-in list and 2 in the reservation list. 1 wasn't called until 2:15pm! Well over a half hour past my "appointment". Come on! This company advertises about its great service, yet has no one working when you stop in for help! When I did get to customer service, they really didn't help me with much. Seemed way more interested in trying to sell me a phone line than to deal with my billing issue. Seems this company has put all their efforts into selling phone lines and not really caring if they keep their cable and internet customers.

I had a problem which couldn't be solved from where there servers are located if in this country…read more But when switching to frontier the same problem occurred. Three techs showed up to solve problem z the problem was with my phone which had vpn activated . Apparently interfered with their router.

Less than 1 star. Terrible company. I've had this Internet service for a year. Originally I wanted…read morethe 500 gig plan $50 a month. Website was supposed to allow me to monitor the usage. At the end of my cycle I'd check the website which showed I used around 400 gigs. But when I got my bill it was over $150! According to tier 1 tech support the website was messed up and they couldn't get it to sinc up with my cycle. My only options were to deal with it and pay the high bills or upgrade my service to 1000 gigs for $80 a month. So I upgraded. Now I have issues with my service for the last 2 months. Keep getting pushed around in ridiculous circles from tier 1 and 2 tech support. My service goes out when tier 2 hours are closed. Now tier 1 tells me it will be $120 an hour to send out 2 tech to resolve the issue. That's bull@#$%. I will be contacting the better business Bureau. Less than 1 star.

From the owner: Excel.Net offers high speed wireless Internet service as well as a full range of other Internet…read moreservices including web hosting. Backed by local, knowledgeable support staff to assist with all your needs. Contact us today! Excel.Net is proud to announce our Wireless Internet service! This blazing fast Internet service allows you to make use of the wide variety of digital distribution systems available on today's Internet. You'll be able to watch multiple Netflix and Hulu video streams simultaneously while Junior plays an online game, with no fighting over bandwidth and no slowdown when people use the Internet 'too much' at the same time. With faster speeds, free installations and our excellent customer service, this can't be beat! Excel.Net is pleased to announce our new DSL Internet service. DSL provides a high-speed always on connection over your standard phone lines! With speeds more than 20 times dialup and affordable rates this service is sure to excite all Internet users!

Kathryn in your Manitowoc Wisconsin location is amazing! My…read morescreen on my phone was frozen she fixed it with in a minute! Cheerful and friendly! She made my day! T mobile is so lucky to have such an amazing person working for them. Kathryn I hope you go far in your career you deserve only the best! I am so impressed by your technical skills and genuine kindness! T-mobile is lucky to have such an incredible employee!

We were helped by Brandon and Daniel and they were both extremely helpful and knowledgeable!…read moreCouldn't have been happier!

We had a wonderful experience at US Cellular. We had a complicated exchange of several phones…read more Sonja listened to our needs and remembered small details. She was simply amazing. We had to go back the next day to adjust errors made on our part and she was so gracious and finally figured out the solution. We have been with US Cellular since 1993 and have always been satisfied with the services provided. If they continue to hire people like Sonja they will continue to be successful.

Horrible place to do business with offered a promotional deal that was not honored, when I asked…read moreabout the bill was told very rudely they won't help I have to call billing and was told by them there was no promotion offered even though they texted it to me. During this time I also found out they were not giving me the automatic payment discount for years even though they were doing that. When I had enough and went to cancel was told I had to buy the router for over $300.00 by some smug guy that did not care one bit. Would only recommend people to stay away from this place.

Wish I could give it 0 stars. We went in to switch me over from my parents plan to my husbands plan…read moreand the woman we had was beyond rude. She had an absolutely rude tone to us the second we sat down acting like she was higher than us. She tells us that we needed my father there to get off of his plan and we asked if we could take a form and she said no and claimed that we would just go out to our car and forge a signature. Before she even helped us she had a lady in front of us that she used the same rude tone with. She wouldn't even answer the questions we had and just gave us excuses that we needed my father. She wouldn't even let me speak when I wanted to. If i ever go to US Cellular I will never be going to this place ever again after dealing with her.

Absolutely horrible 8 hour experience. The person helping me, clearly wanted nothing to do with…read morehelping me either. I feel like I should be owed 8 hours of pay for that debacle.

Sheboygan, WI - Business drive location…read more I wish I could give it 0 stars. I went in and got helped by JP, he added a line without having a physical phone, had me pay the $20 to add a third line without confirming fully I could even add the second. My bill went from $70 to $150, which I almost had to pay even though I never used either line. I had to call customer service twice and raise my voice in order to finally get a refund. I had to go out of my way for his mistake. Clearly the workers don't know what they're doing. From now on I'm not going back to this location. On a separate occasion I was helped by another associate there as well, and he didn't know what he was doing either. The manager was even standing right there and didn't do anything, just watched them mess up my bill and do things I didn't even ask for.

I have been a Sprint customer for over 20 years. The have recently merged with T-Mobile. I have had…read morenothing but HORRIBLE customer service since the merge. It was time to add additional line to my account. When I was in store I was told that I could add a 3rd line for free. I agreed (even though the free line would not be needed for a few years). Now my bill comes and I am charged for the line. So...I chat with Sprint/T-mobile and am told multiple times that it will be taken care of and that the promotion will be applied. When I chat again today I am not told that my line does not qualify for the free promotion and I will be charged $40/month. This is so wrong, as I would not have gotten the line had I know I had to pay. They rope customers in to purchasing something and then screw them over. This is not an acceptable way to conduct business. I hope to prevent someone else from being put through this situation.

Horrible experience. Store "manager" Brian Bailey was caught in several inconsistencies in his…read moreresponse to selling me a battery they said I needed but it turns out the battery they replaced was brand new (I didn't know it at the time). He claimed Dave Kiley (his boss) said there was nothing that could be done. This business clearly doesn't care about customer satisfaction. Please don't give your business to them.

Completely different people on both days but one day staff was great. The second day staff was…read morerude. And half service my phone now I have to go back and get it looked at.

Will helped my daughter and I to find a new phone for her. I had some other issues with my account…read moreand he was able to walk me through everything. I love it when you can go into a store and you get quality service with a smile.