Since changing cell providers, I'm extremely impressed with the quality of service that Luiz has…read moreprovided for our family. He is very kind, professional, and concerned with providing great customer service. I have been telling all my friends to check him out at Verizon. Thank you Luiz.

My 90 year old mother (who still drives ) - her phone crashed recently - preventing daughters from…read moretracking her location and also Mom didn't have navigation tools. Jen and Becca @ Verizon spent FIVE HOURS with us recently to get Mom outfitted. They were Kind and Abundantly Patient!! I cannot express my gratitude for their assistance!!!

This store was opened in 2007 and is already starting to show its age and the state of Best Buy in…read moregeneral. What was originally a "Magnolia-lite" showcase area (higher-end A/V items) is now a dilapidated open-box and clearance corner. Having to pass this to get to the new televisions on display certainly does not inspire confidence. After doing much research both online and in person at several stores I decided on the model television I wanted. Bestbuy.com showed that the item was available for purchase so I went to the store expecting to buy one. I chose Best Buy because of their offer of free shipping and haul-away and I wanted to schedule this in person rather than rely on the website. The model was on display and an associate approached, asking if he could help. I told him I wanted to purchase the model and he went off to the stockroom. Returning after about 5 minutes he apologized that they did not have the item in stock, but he could see if it was available from another store. He also asked when I expected to get the TV. This transaction was on a Friday evening and I told him I hoped to get it before the following weekend (Super Bowl Sunday). He didn't say another word. I went with him to their sales terminal and after another 5 minutes he apologized that the item was only in-stock at a store in another state and that it "would be a hassle" to get it from them. He explained they may not be willing to give up one of the three that they had in stock to another store in case a customer there wanted one. I didn't realize each individual store was fighting for dominance over the other, I thought they were one company. When a customer is standing in front of you "cash-in-hand" I would think you would do everything possible to make the sale. In any case, inside baseball is not really what you want to discuss in front of the customers. Instead the associate went to speak with the manager and came back after another 5 minutes asking if I would be interested in the next size up, which was in stock. I don't know if any discounts would have been offered, or they just expected I would fork over another $150 and change so they could make the sale. This was a non-starter anyway, as the size I was looking at was the largest that would fit the space I intended to install it in. The associate then asked me to write my name and number on a piece of paper. Apparently there's no mechanism in the computer to purchase the TV and wait for delivery from another location. He explained that he would attempt to get the store in another state to give up one of their 3 TVs of this model in stock. He would call when the truck arrived on Tuesday to let me know either way whether they were able to get the television. After all this, he explained that they were already booked solid for deliveries. Even if the TV showed up on Tuesday, I wouldn't be able to get it delivered until after the Super Bowl. Already knowing that I wanted the TV before the game, I suppose he was hoping that all the hassle I just went through would make me purchase anyway. I asked if the free recycling was valid even if I picked up the TV myself in time for the Super Bowl and dropped off the old one. He said yes, recycling was free whether or not they delivered it. I thanked him and left, mostly expecting that my name and number were promptly placed in the circular file. Writing this a week later on the following Friday, my suspicions are solidly confirmed, having heard not a word from this particular associate, nor anyone else at Best Buy. I have since taken my business to Amazon.com, who offer the same model with free shipping and with a discount for Prime members I was unaware of previously. I'm getting the TV delivered for free at a lower price than Best Buy offered. Unfortunately it won't be here in time for the game, but Best Buy was the only local original option who I had any hope of being able to meet that expectation in the first place. Turns out Best Buy is mandated by state law to recycle televisions whether or not you make a purchase there, with only the minor inconvenience being having to get it there yourself. So they lost my business, but I'll be dropping off my old TV for them to recycle at their expense along with the loss of a sale. From now on Best Buy will serve as an Amazon.com or other .com showroom for me, if I set foot in there again. Although it's only a matter of time before the entire place ends up in the circular file of history.

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Will helped my daughter and I to find a new phone for her. I had some other issues with my account…read moreand he was able to walk me through everything. I love it when you can go into a store and you get quality service with a smile.

Horrible experience. Store "manager" Brian Bailey was caught in several inconsistencies in his…read moreresponse to selling me a battery they said I needed but it turns out the battery they replaced was brand new (I didn't know it at the time). He claimed Dave Kiley (his boss) said there was nothing that could be done. This business clearly doesn't care about customer satisfaction. Please don't give your business to them.

Completely different people on both days but one day staff was great. The second day staff was…read morerude. And half service my phone now I have to go back and get it looked at.

Awful! I was lied to about many aspects of the agreement. Please, do not trust Brad. Read every…read moreword of what you sign.

I was charged twice for my phone and I went to the store on Business Drive in Sheboygan and Isaiah…read morehelped me out, explaining what was wrong and why I was charged twice (I wasn't). I came it a bit upset and he explained what was wrong. I have been a long time customer at US Cellular and I appreciate his great customer service.

Sheboygan, WI - Business drive location…read more I wish I could give it 0 stars. I went in and got helped by JP, he added a line without having a physical phone, had me pay the $20 to add a third line without confirming fully I could even add the second. My bill went from $70 to $150, which I almost had to pay even though I never used either line. I had to call customer service twice and raise my voice in order to finally get a refund. I had to go out of my way for his mistake. Clearly the workers don't know what they're doing. From now on I'm not going back to this location. On a separate occasion I was helped by another associate there as well, and he didn't know what he was doing either. The manager was even standing right there and didn't do anything, just watched them mess up my bill and do things I didn't even ask for.

I have been a Sprint customer for over 20 years. The have recently merged with T-Mobile. I have had…read morenothing but HORRIBLE customer service since the merge. It was time to add additional line to my account. When I was in store I was told that I could add a 3rd line for free. I agreed (even though the free line would not be needed for a few years). Now my bill comes and I am charged for the line. So...I chat with Sprint/T-mobile and am told multiple times that it will be taken care of and that the promotion will be applied. When I chat again today I am not told that my line does not qualify for the free promotion and I will be charged $40/month. This is so wrong, as I would not have gotten the line had I know I had to pay. They rope customers in to purchasing something and then screw them over. This is not an acceptable way to conduct business. I hope to prevent someone else from being put through this situation.

Worst store ever! Drew the owner is a terrible person. I highly recommend you don't go here. He…read morewill damage your expense property. He is careless & very rude. I left a very expensive game system there to get fixed. It sat unfinished for an entire year. Always had an excuse. He just laughed about it. I dropped it off in mint condition & he kept it under his desk & it was all scratched & beat up. He had no remorse. Terrible person & store. No one should support a person or store like this.

The fish sandwich was REALLY GOOD. The tartar tastes home made. The fries? eh, nothing special…read more Good selection of tap beer and cute waitresses, too. I'm dinging one star for the dated decor, and the creepy stuffed moose on the wall.

Unbelievable waits! Came in in the morning and there was 2 people working and I was second in…read moreline. After 15mins I left because customers kept walking in with on-line appointments and the "walk-in" line was never addressed. So I made an online reservation for the next available appointment (which was 1:40pm). When I came in for my 1:40pm there was now only 1 person working, and there were 10 people in the walk-in list and 2 in the reservation list. 1 wasn't called until 2:15pm! Well over a half hour past my "appointment". Come on! This company advertises about its great service, yet has no one working when you stop in for help! When I did get to customer service, they really didn't help me with much. Seemed way more interested in trying to sell me a phone line than to deal with my billing issue. Seems this company has put all their efforts into selling phone lines and not really caring if they keep their cable and internet customers.

I had a problem which couldn't be solved from where there servers are located if in this country…read more But when switching to frontier the same problem occurred. Three techs showed up to solve problem z the problem was with my phone which had vpn activated . Apparently interfered with their router.