I can't express enough how much difficulty I've had with the Spectrum company as a whole. I've had to call dozens of times about internet not functioning properly. I have been given the exact same advice time and time again. Restart the devices, change outlets, receive a restart from them, etc. I've had technicians here, received different routers and modems, hard lined my devices. Still no solutions. I've been as patient as physically able, AND I've expressed that I've heard what I'm constantly being told and tried all of these things. I've stated that I feel as though my issues aren't being listened to, and haven't been resolved. All that happens then is that I get sent another device that then fails to work.
I'm currently waiting on the phone to speak with a "specialist" as I've expressed my frustration, calmly, and stated that I'd like to either cancel my plan or find some other reasonable option considering the unreliability I deal with. I've been listening to the hold music on repeat now for 40 minutes. I wish I could say that this is all, but this is AFTER restarting the call process after waiting on the phone for over an hour (JUST TODAY). You'd think with the amount of advertising they send via physical mail and paper email, they'd be quick to work with you. This is not at all the case.
I feel like this company has little value of their customer experience, they work under the assumption that most users don't understand how their devices work, they are EXTREMELY inconsistent with prices/billing, and the majority of the employees aren't qualified to assist with even basic fixes. It's as if they're all spoon fed a few basic lines and whether helpful or not, an employee will leave you with only that. I try so hard to be reasonable and kind, but I'm absolutely exhausted and now can't even cancel my plan. I'm beginning to wonder if the raging caller is the only way to move things forward? I hope there's any other available services in your area, because I couldn't recommend spectrum less. read more