I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

In town on vacation, dropped phone and broke the screen. Found store on Yelp and they quickly…read morefixed the phone. Very friendly service!

In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

I give this store 5 stars. They are so friendly and helpful. They are honest working people who…read morecare about your business. I will always use them when looking for a cell phone.

Excellent customer service. Very helpful and provided us with weather warnings for possible…read moreflooding in the area! To a family from out of town we appreciated that!

Go see Drew and Thomas. These guys know what they're doing and provide exceptional service. You…read morecan't go wrong in here. They're even playing "the office" on the AT&T TV in the lobby. Hands-down, one of the best experiences in working with people who really know what they're doing A+ in customer service here.

As a local content creator here in Gatlinburg The Gatlinburg Hussey, I was told to go here to look…read morefor a new phone. Let's just say I'm happy I visited!

I needed a battery for my iPhone 14 Pro. They didn't have one in stock. They ordered it, I checked…read moreback with them when they suggested, they had it, I waited for it to be installed, took about an hour, was easy. Thanks. D.Gray

Took my phone down there today to get a battery replaced. They inspected the phone, noted the…read morebattery was bloated. The screen was not damaged in the slightest. They called me to tell me they broke the screen when removing it to get to the battery. They want me to pay for it. Nope. They refused to replace what they broke saying "you signed a paper"... not right. NEGATIVE 5 stars if I could.

Went in to discuss new phones, both were still working but having issues. We met Red there, who…read morelistened to our issues and worked with us to get us new phones for very close to what we were already paying and with a much better plan. He made a couple promises, which he kept! Can't find that from some Pakistani in customer service! Great guy, great experience. Thanks, Red!

Bryan has always taken good care of us! We've used him a few times now keeps us in the loop tries…read moreto save you money!

I've been a customer for over 20 years....Avoid their LG phones. Search "LG bootloop" they sold…read morephones with a history of hardware problems and they will provide no help other than refer you to LG for repairs. In the LG announcement, provided to androidcentral.com they say to take it to your local carrier where you purchased it. Really? USCellular is not helpful at all. No replacement. No loaner phone. No assistance. As a matter of fact, avoid USCellular all together.

I exchanged my AT&T for a Samsung Galaxy ... YUCK, hated it…read more The salesman talked me out of my AT&T 3Gs Cellphone which had my Deceased Dad's Voice mails on it. ... MY FAULT, I forgot about them as HE hurried me through the process and begged for my old phone because he got "points" for getting people to turn in their phones ... I guess I'm that proverbial SUCKER trying to help people out ... I changed carriers ONLY because AT&T doesn't have good Cell Service in the Appalachian Mountains.... YEAH, my brother said he probably sold my old phone for money ... YES, I ASKED him to be sure my contract was up and when he 'checked' AT&T he told me my 2-year contract WAS up. HE LIED. He closed my AT&T account and now I have over $200 in "early termination fees" ,,, I HATED the ANDROID ... I ended up going to the Jefferson City Cellular Sales to exchange the ANDROID phone full of "stupid samsung stuff" for an iPhone 4. AND BECAUSE I SWITCHED CARRIERS I CAN'T EVER GET MY DEAD DAD'S VOICE MAILS BACK. Am I yelling? NO, I'm crying my heart out. I can't remember his voice. YES ... BUYER BE AWARE ... Mr Smooth Talker got me good. Don't let him get you good. I accept responsibility for being a stupid old woman trying to be kind to a smooth talking salesman and I have to live with this regret for TWO doggone YEARS ..... I can't afford ANOTHER early termination fee. This Kiosk in the FLEA MARKET should have a sign that says ... ANYTHING FOR A SALE ............. If I could do it over again, I would NOT. I would go to a REAL Verizon Store and hope that someone with a formed conscience would tell me the truth when I asked them to check my former carrier.... and not talk me out of the my old phone with the ONLY MEMORY I had of my Dad. AND to top all that off ... he goes and sets me up with a phone plan that VERIZON NO LONGER USES ........... how's that for a SUCKERED old woman. WELL, he got me good and I hope his business goes belly up .... or he pays me to remove this TRUTHFUL review .... I'd say ... 100 times what my Early Termination Fee is would suffice.

Kip M at the Sevierville,Tn store went into my account and cancelled the new customer promotion…read morebecause I asked questions. I explicitly told her, no, after she asked me 3 times if I wanted to cancel. She took my trade in and cancelled the promotion. It's illegal to do this. It's called theft by conversion and the FCC takes it very seriously. I am contacting corporate office, asking for preservation of the store footage for March 23 between 2 and 3 pm, as she (Kip) stated she was the assistant manager and the manager wasn't in and would be gone for 2 days. This is a serious matter and I can only hope that Verizon takes it as so. I'm a brand new customer. I've only been with them for 2 weeks. Now I am very nervous about Verizon employees accessing my account and having retaliatory action for asking questions. I only wanted to know my options.

Hating the staff discriminating me , mocking & laughing but I take the top prize laughing all the…read moreway to the bank with nose up in the air joined U.S. Cellular of Sevierville, a moreIntergalactic Friends& professional crew unbiased based on no matter if customers are right or wrong , for poorer or richer not based on my looks of old worn leather Jesus shoes I found between a rock and hell I brought it back to life on top of beautiful Mother Earth her name is Karma