Go see Drew and Thomas. These guys know what they're doing and provide exceptional service. You can't go wrong in here. They're even playing "the office" on the AT&T TV in the lobby. Hands-down, one of the best experiences in working with people who really know what they're doing A+ in customer service here. read more

As a local content creator here in Gatlinburg The Gatlinburg Hussey, I was told to go here to look for a new phone. Let's just say I'm happy I visited! read more

Do not get SCAMMED by this service. I unfortunately have a family member who works for AT&T and suggesting I try out their Air Wireless Internet system. Being young, this is the first service I've ever put in my name. Don't forget this is all supposed to be free. It comes in, I set it up, and it was giving me at most 130mbps, nowhere close to my 650mbps from Xfinity. Decided it wasn't worth the hassle, so I drove it to the ups store, printed the label, shipped it off. That was in October of last year, the next month I got an email saying my bills was ready, a balance of $76, contacted support, they said it was a mistake, do not regard. Then December rolls around, apparently they hadn't received my equipment that I returned, then proceeded to charge an extra $200 return fee on top of my false bill. I then went to this retail store, was given a number to call to speak with an account handler. They then assured me that they had actually gotten the equipment the prior month, and the fee would be removed from my account. I then got a very convenient email saying that they had actually received it. I kept getting letters of my "bill" in the mail, and called the number again, they assured me this time that it just takes time for my cancellation that I did 2 months ago to be put into effect, and any bill or notification I receive from then on was obsolete. Here we are in Jan, and I have just gotten a debt collection letter from AT&T, my first ever. I was devastated to open it, I've already contacted the dept collectors, so we'll see where we go from here. But a quick recap; AT&T offers a "free" trial as long as the plan is cancelled within the first 30 days, they'll even pay for the return label. However, it takes longer than 30 days for the cancellation and the return to be processed, they then are able to charge an "internet usage bill" since the service is technically still active, and they will charge a non return equipment fee of $200. Then will proceed to assure you all is well and you're not mistaken, and then send dept collectors after you. So whoever is skeptical about their services and customer support, and are thinking about giving them a chance, please reconsider. My family has been a customer of Xfinity's internet service for the last 15+ years and I wouldn't recommend anyone else. read more

AT&T Store - Return Confirmation - Mobile Phones Near Me - Sevierville, Tennessee

AT&T in Sevierville, TN ought to be ashamed of themselves. Poor Customer Service to start off. if I could give "0" stars...I'd do it for this sorry place! I was told that my IPhone cover had to be replaced but they didn't have one in stock in the store. Savanah was so kind to give me the web site to order a new screen cover. A few days later I received the cover and went back over to the store to get the screen replaced. I paid for a protection plan. Drew was extremely rude to us and told us that he could not help us with our screen replacement. I was very upset getting jerked around, thank goodness Savanah stepped in the helped us out. Thank you Savanah! As for Drew, he should not be in customer service. He just acted like he didn't want to help us out. Claiming it was a liability! BS!!! I'll tell you the truth....He just wanted to sit there and piddle on his phone instead of helping us out. SHAME ON YOU DREW! GET ANOTHER JOB! THIS TIME NOT IN CUSTOMER SERVICE!!! I'm never stepping foot in that store ever again. I don't care if I have to travel 1,000 miles to get to another AT&T Store. I'll go to South Knoxville or Kingston Pike. read more

Fast courteous help ! So kind! very helpful ! Explanatory. Helpful! So nice! speedy! Explained everything! Answered all of my questions

Do NOT recommend and buyer beware. After dealing with T-mobile with no success, and a TON of frustration...there was 20 mins to go before this ATT store closed and we desperately needed cell service due to having a teenager that works. I thought we were receiving excellent customer service at first, however that was my own stupidity because a month later we were hit with a $631 bill that they are trying to autodraft from my bank account which I gave them no information to! The techs seemed friendly enough... to be found out they signed us up for the highest plan because they get COMMISSION. we were never told about activation fees per line... if I had known that, I would have at least left the watches off the plan and were never provided with a bill breakdown. Yes, my mistake, but they obviously took advantage of someone in a desperate situation. There is NO service in PF. Do not go to ATT. They're vipers and thieves. Better sticking with straight talk! read more

Two incompetent employees couldn't transfer an at&t # after I spent 1.5 hours with there horrible customer service to get the number released. Then refused to call & get information on how! Then wouldn't give name & number of district mgr Whole day wasted & nothing done! I just canceled number! Better off with another carrier! read more

What a great store to visit! Im traveling and had a simple issue with my phone. The technician was helpful and very polite. I was also able to listen to the couple that the technician helped before me with a not so easy issue. He handled the problem very well and laid out some options for the young couple. Its nice to experience great customer service. read more

I am BEYOND disappointed with this store. Every time I have to go to this store they either tell me they can't help me or they manage to screw something up and overcharge me. I have been a customer for years and I have never had a bad experience with AT&T until I moved to Tennessee and had to deal with this store specifically. My partner went in last month to upgrade his phone and for some reason they added a new line instead of upgrading his phone that he had. We did not ask to add a line all we wanted was to upgrade his phone. Should not be that difficult to do. He even paid $200 to have his phone upgraded. I mean this is ridiculous. After all this trouble I am considering going with another service provider. read more

If you're ordering a phone, expect it to take a week, NOT the 2 days they claim. We have been customers of AT&T for years. One day, my husband's phone died randomly ('turned into a brick' they said) while on the charger and wouldn't turn back on. He went into the store, and they talked him into getting a new, pricey phone. He wasn't told that it wasn't in stock until after he paid. No big deal, the manager said. It would arrive in 2 days, shipped directly to the house. He asked repeatedly, "Are you SURE that it'll be here on Thursday?" The manager grew frustrated and kept insisting that YES, it would be there. Thursday came and went. Then Friday, then the weekend. It wasn't here until the following Wednesday. One week later. And during that time, he was without a phone at all. Cut a few months to me trying to switch to Tmobile (better prices on the plans), but I realized that there's no service in Kodak. So I had to return the Tmobile phone and ordered a new one at AT&T to port my number back over before the trial period had passed. The same manager (Gregory) assisted me. He was very nice during the visit. He said the phone had to be ordered, but would be here 2 days later (Friday). I explained that I had to ship the Tmobile phone ON FRIDAY at the LATEST, so I definitely need to know for sure that the new phone will be here on time. He grew agitated and kept insisting that it would be here Friday. Now Friday is come and gone, and the tracking number merely says that the label was created yesterday. I'm assuming that the phone won't be here till next week. Long story short, DON'T BELIEVE THEM when they say it'll take 2 days to get your phone. That's 2 business days of shipping plus at least 2 or 3 days for processing. I hope that Gregory genuinely doesn't know this, and not that he is just trying to work for a commission and intentionally lying to people. read more

They were having issues with the computers the entire time but they all handled it so well I loved my service. They answered every single question I had I walked out that night with a new iPhone 11 Pro this team was awesome! Thank you guys!! read more

Lawrence is a pure treasure. Not sure why he isn't the manager. Definitely beyond an asset to the team. The manager himself however, not helpful. I dealt with the manger first and felt like a burden and had to leave the store in pure frustration. Luckily when I came back Lawrence helped me this time and went above and beyond. 5 stars for Lawrence zero for nameless manager... because he never told us his name. read more

I was helped by Lawrence. He was incredibly professional, friendly, patient and most of all helpful. He went out of his way to make sure I got the best experience possible. read more

They lied about the plan savings to switch to unlimited and my billed increased to almost double the original cost. Avoid this store!