We will NEVER recommend Cheney Door to anyone we know for any type of business. The worst customer…read moreservice, communication, and business deal we have ever experienced. Ordered our overhead door in June, 2022 upon the completion of our finished outbuilding, was told initially told 6-8 weeks before the door would be in and able to be delivered for installation. That time came, and we had not heard from anyone from the company. Finally after multiple attempts of getting ahold of Allen, the manager of the Hutchinson store, we were explained that we would not be receiving our door until October. Had all this been communicated to us, we would have understood, but it was pulling teeth any time we tried to get information out of them. Finally, our door arrived and was installed the last week of October (damaged but at least it got here). After multiple encounters with Allen, he failed to order us a garage door opener while my husband talked to him at least twice about the specifications of our door.
After all was said and done, we were very upset with the terrible communication, poor customer service, and length of time for anything to be accomplished. We proceeded to inform Allen's superior, Steve, about this incident. This was our biggest mistake of all, because instead of being concerned about our experience and taking care of his customer, he found that Allen failed to bill us for the garage door opener in the original quote of $3500. Therefore, he then asked us to pay an extra $1000 and some change that we were not originally billed for, after our final bill had been taken care of. Here we are, eight months later, and he still only cares about making sure he gets payment for the door opener that was installed, and Allen is still not taking care of his customers.
Really bad business, coming after the customer for a massive personnel mistake. Again, we will never take our business here, nor recommend them ever again.